BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
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Additional configuration options<br />
Status Description<br />
Enabled Data is used in the current environment. For example, a notification message is<br />
sent.<br />
Offline Data is not being used. For example, a notification message is not enabled.<br />
Additional configuration options<br />
The following additional configuration options for Change <strong>Management</strong> and Asset<br />
<strong>Management</strong> notifications are available from the Application Administration Console.<br />
■ The Change <strong>Management</strong> Rules form (Custom Configuration > Change<br />
<strong>Management</strong> > Advanced Options > Rules) lets you configure the rules in which a<br />
Change Manager and Change Assignee are notified, based on Change status.<br />
Note<br />
Out-of-the-box notifications to the Change Manager and Change Assignee are<br />
configured only for the following change states: Request for Change, Planning<br />
In Progress, Scheduled for Approval, Canceled, Rejected, and Completed.<br />
■ The Asset <strong>Management</strong> Rules form (Custom Configuration > Asset<br />
<strong>Management</strong> > Advanced Options > Rules) lets you configure CI notifications so<br />
that when a CI's status is set to a particular value, the person who uses, manages,<br />
or supports the CI is notified.<br />
28 <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong> <strong>Service</strong> <strong>Management</strong> <strong>Notification</strong> <strong>Engine</strong> <strong>Guide</strong>
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