BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
BMC Remedy IT Service Management Notification Engine Guide
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Release <strong>Management</strong> notification events<br />
Release <strong>Management</strong> notification events<br />
The following notification events are related to release management. Configure the<br />
rules in which the support staff is notified in the Release <strong>Notification</strong> Rules form. For<br />
example, you can configure that the release manager is notified when the Milestone<br />
of a release is set to Planning and the Status is set to Planning Approval. For more<br />
information, see the <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong> <strong>Service</strong> <strong>Management</strong> 7.6.00 Configuration <strong>Guide</strong> .<br />
Table 9: Release <strong>Management</strong> notification events<br />
Event Message tag Filter Description<br />
Release<br />
Assigned<br />
RMS-APR-<br />
ApprovalNTForIndi<br />
vidual<br />
Release Updated RMS-<br />
RLM_Requester-<br />
ReleaseCompletion<br />
<strong>Notification</strong><br />
Not Applicable Notifies support staff individual that a<br />
release has been assigned to him or her.<br />
Not Applicable Notifies requester that the release request<br />
has been completed by the support staff.<br />
Activity module notification events<br />
The following notification events are related to the activity module. Configure the<br />
rules in which the support staff is notified in the Activity <strong>Notification</strong> Rules form.<br />
For more information, see the <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong> <strong>Service</strong> <strong>Management</strong> 7.6.00<br />
Configuration <strong>Guide</strong> .<br />
Table 10: Activity module notification events<br />
Event Message tag Filter Description<br />
Activity<br />
Assigned<br />
Activity<br />
Assigned<br />
Activity Status<br />
Changed<br />
AAS_AAS_Assigne<br />
d_Group<br />
AAS_AAS_Assigne<br />
d_Individual<br />
AAS_AAS_StatusCh<br />
anged<br />
Not Applicable Notifies support staff group that an activity<br />
has been assigned to them.<br />
Not Applicable Notifies support staff individual that an<br />
activity has been assigned to him or her.<br />
Not Applicable Notifies support staff that the status of an<br />
activity has been changed.<br />
Task <strong>Management</strong> System notification events<br />
The following table describes Task <strong>Management</strong> System notification events:<br />
40 <strong>BMC</strong> <strong>Remedy</strong> <strong>IT</strong> <strong>Service</strong> <strong>Management</strong> <strong>Notification</strong> <strong>Engine</strong> <strong>Guide</strong>
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