View/Open - Naval Postgraduate School

Apte holds a PhD in Decision Sciences from the Wharton School, University of
Pennsylvania. His earlier academic background includes a MBA from the Asian Institute of
Management, Manila, Philippines, and a Bachelor of Technology degree from the Indian
Institute of Technology, Bombay, India.
Prior to joining academia, Apte managed information technology and operations
functions in the commercial banking, insurance and utility industries for over ten years. He
has also consulted with several major US corporations and international organizations
including IBM, Texas Instruments, Nokia, Kinko’s, Nationwide Insurance, Nations Bank and
The World Bank.
Nick Dew is an assistant professor in the Graduate School of Business and Public
Policy at the Naval Postgraduate School, Monterey, CA. Dew has a PhD in Management
from the University of Virginia, and a MBA from the Darden Business School, as well as a
BA in history from the University of York in the UK. Before joining academia, Dew worked in
strategic management and sales & marketing for British Petroleum, Europe’s largest
company, including a two-year assignment in BP headquarters and a three-year
international assignment in Southeast Asia.
Dew joined the faculty at the Naval Postgraduate School in 2003 where he teaches
strategic management in the MBA program. He researches the evolution of the RFID (radio
frequency identification) industry and entrepreneurial decision making. His work has
appeared in the Journal of Evolutionary Economics, the Journal of Business Venturing, the
International Journal of Entrepreneurship and Innovation and the Scandinavian Journal of
Management. For more information on entrepreneurial decision making, go to
www.effectuation.org.
Abstract
Radio Frequency Identification (RFID) has several applications in both military and
civilian organizations. Numerous configurations are possible, and multiple new applications
are envisioned in the near future. This paper uses the case method to study several RFID
applications in multiple industries and to evaluate how this technology can be used to
strengthen the process capabilities of an organization. The goals of this paper are to
introduce RFID technology to a manager that is contemplating its adoption and to introduce
conceptual frameworks that a manager can use to select and justify the right technology
configuration among multiple alternatives.
Keywords: RFID; Operations Strategy; Technology Management; RFID Case Studies
Executive Summary
Radio Frequency Identification (RFID) has several applications in both military and
civilian organizations. Numerous configurations are possible, and multiple new applications
are envisioned in the near future. This paper uses the case method to study several RFID
applications in multiple industries and to evaluate how this technology can be used to
strengthen the process capabilities of an organization. The goals of this paper are to
introduce RFID technology to a manager that is contemplating its adoption and to introduce
conceptual frameworks that a manager can use to select and justify the right technology
configuration among multiple alternatives.
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