LOUISIANA Community Mental Health Services Block Grant ...

CHILD – GOALS TARGETS AND ACTION PLANS
Name of Performance Indicator: Client Perception of Care
(1) (2) (3) (4) (5)
Fiscal Year FY 2008 Actual FY 2009 Actual FY 2010 Actual FY 2011 Target
Performance
Indicator
97 98 N/A 98
Numerator 72 53 --
Denominator 74 54 --
Table Descriptors:
Goal: Children, youth, and their families served by the Office of Mental Health will be provided with
appropriate recovery/ resiliency-oriented mental health services.
Target: Consumers will rate the quality and appropriateness of care they are being provided by the Office of
Mental Health positively.
Population: Children and youth diagnosed with an emotional or behavioral disorder
Criterion: 1: Comprehensive Community-Based Mental Health Service Systems; 3: Children's Services
Indicator: The percentage of Office of Mental Health consumers who rate the quality and appropriateness of
services as positive. NOMS Indicator #4
Measure: Numerator: Number of OMH parents with children and youth with an emotional or behavioral
disorder surveyed during the fiscal year (7/1- 6/30) through the LaFete (YSS-F) Survey process that
report an overall grade of “C” or better on items numbered 1, 4, 5, 7, 10 and 11. Denominator: Total
number of OMH parents of children and youth with an emotional or behavioral disorder surveyed.
Sources of La Fete Survey, YSS-F (Youth Services Survey for Families)
Information: Telesage Outcome Measurement System (TOMS) (System Pending)
Special Issues: The LaFete survey team was discontinued in FY 2010 in favor of use of the TOMS for reporting these
data. The LaFete survey will continue to be used as an instrument in the Telesage Outcome
Measurement System (TOMS). However, the TOMS was not fully implemented until August 2010 and
this data will be reported in 2011.
Significance: Persons receiving mental health services should be satisfied with those services; and evaluation of
quality and appropriateness of care are valid measures of satisfaction
Action Plan: See special issues. The Block Grant indicators are monitored through the Committee on Programs and
Services of the Louisiana Mental Health Planning Council. The Planning Council Committee on
Programs and Services is responsible for monitoring and evaluation of the mental health system and for
recommending service system improvements to the Council.
PART C LOUISIANA FY 2011 PAGE 284
SECTION III: CHILD/YOUTH PLAN
PERFORMANCE INDICATORS, GOALS, TARGETS & ACTION PLANS