LOUISIANA Community Mental Health Services Block Grant ...

program for other licensed treatment staff is now in progress. The completion of this cornerstone will
result in a credentialing for all licensed independent practitioners. The current focus is on
credentialing prescribers. A contractor is engaged to establish the policies and perform the initial
credentialing of clinical staff. Credentialing is being monitored and maintained through this
contractor. During creation of the UM implementation plans, the OBH consultant assisted staff in the
regions to construct competency requirements for each of the UM Core Services. Centralized
credentialing is being developed with regional staff involvement.
Performance Improvement Cornerstone: The foundation for this critical Cornerstone is now being
established through use of Service Process Quality Management (SPQM) utilizing the comprehensive
data set in the OBH data warehouse as part of an ongoing performance improvement process. OBH
has established and monitors productivity measures such as the number of direct service hours
actually delivered by clinical staff, the number of cancellations by clients and providers, and the
number of missed appointments (“no-shows”). Mr. David Lloyd, accountable care expert, has
provided extensive consultation on productivity measures, standards, and strategies for monitoring
and improving staff productivity through use of centralized scheduling procedures and specialized
calculators he has provided in Excel. OBH continues to develop comprehensive performance
improvement plan. OBH also continues to utilize its On-line decision support system which includes
a report card of quality performance indicators and access to data for performance improvement
monitoring (refer to the section description of OBH information management and decision support
systems).
The President‟s New Freedom Commission on Mental Health - Achieving the Promise:
Transforming Mental Health Care in America, and the OBH Policy for Block Grant Proposals
and Allocations
The President’s New Freedom Commission Goals were utilized in the development of the framework
for the Intended Use Plans and allocations of Block Grant monies. Of significance in priority setting,
all proposed expenditures in each Intended Use Plan are listed according to established categories.
These categories have been cross-walked with the six Goals of the New Freedom Commission to
promote awareness of the needs in each category, as well as to emphasize these categories as
priorities. The Crosswalk Tables are below, separated into Adult and Child/ Youth categories. The
reader is also referred to the Appendix to see the actual monetary allocations in each of the Intended
Use Service Types; as well as to Adult Section, Criterion 5, Table C.
PART C LOUISIANA FY 2011 PAGE 66
SECTION II: ADULT & CHILD/ YOUTH
IDENTIFICATION & ANALYSIS OF SERVICE SYSTEM’S STRENGTHS, NEEDS, & PRIORITIES