Customer Name: Southern Light, LLC - AT&T Clec Online

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ATT 6 – PRE-ORDERING, ORDERING, PROVISIONING, MAINTENANCE AND REPAIR/AT&T-9STATE
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Southern Light
1Q08 GENERIC INTERCONNECTION AGREEMENT – 03/10/08
PRE-ORDERING, ORDERING, PROVISIONING, MAINTENANCE AND REPAIR
1. Quality of Pre-Ordering, Ordering, Provisioning, Maintenance and Repair
1.1 AT&T shall provide to Southern Light nondiscriminatory access to its OSS and the necessary
information contained therein in order that Southern Light can perform the functions of pre-ordering,
ordering, provisioning, maintenance and repair, and billing. AT&T shall provide Southern Light with
all relevant documentation (manuals, user guides, specifications, etc.) regarding business rules and
other formatting information as well as practices and procedures necessary to ensure requests are
efficiently processed. All documentation will be readily accessible at AT&T’s Wholesale –
Southeast Region Web site. AT&T shall ensure that its OSS are designed to accommodate
requests for both current and projected demands of Southern Light and other CLECs in the
aggregate.
2. Access to Operations Support Systems
2.1 AT&T shall provide to Southern Light nondiscriminatory access to its OSS and the necessary
information contained therein in order that Southern Light can perform the functions of pre-ordering,
ordering, provisioning, maintenance and repair, and billing. AT&T shall provide nondiscriminatory
access to the OSS through manual and/or electronic interfaces as described in this Attachment. It
is the sole responsibility of Southern Light to obtain the technical capability to access and utilize
AT&T’s OSS interfaces. Specifications for Southern Light’s access and use of AT&T’s electronic
interfaces are set forth at AT&T’s Wholesale – Southeast Region Web site.
2.1.1 Southern Light agrees to comply with the provisions of the OSS Interconnection Volume Guidelines
as set forth at AT&T’s Wholesale – Southeast Region Web site.
2.2 Pre-Ordering
2.2.1 AT&T will provide electronic access to its OSS and the information contained therein in order that
Southern Light can perform the following pre-ordering functions: service address validation,
telephone number selection, service and feature availability, due date information, customer record
information and loop makeup information. Mechanized access is provided by electronic interfaces
whose specifications for access and use are set forth at AT&T’s Wholesale – Southeast Region
Web site. The process by which the Parties will manage these electronic interfaces to include the
development and introduction of new interfaces will be governed by the change management
process as described in Section 2.7 below.
2.2.2 AT&T shall provide to Southern Light electronic access to customer service record information in
accordance with the applicable performance intervals referenced in Attachment 9. If electronic
access is not available, AT&T shall provide to Southern Light such information within twenty-four
(24) hours. Southern Light shall provide to AT&T access to customer record information, including
circuit numbers associated with each telephone number where applicable. Southern Light shall
provide such information within four (4) hours after request via electronic access where available. If
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