Customer Name: Southern Light, LLC - AT&T Clec Online

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ATT 6 – PRE-ORDERING, ORDERING, PROVISIONING, MAINTENANCE AND REPAIR/AT&T-9STATE
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Southern Light
1Q08 GENERIC INTERCONNECTION AGREEMENT – 03/10/08
3.2.2 Use of Facilities. When a customer of Southern Light elects to discontinue service and to transfer
service to another local exchange carrier, including AT&T, AT&T shall have the right to reuse the
facilities provided to Southern Light, regardless whether those facilities are provided as Network
Elements or as part of a resold service, and regardless of whether the end user served with such
facilities has paid all charges to Southern Light or has been denied service for nonpayment or
otherwise. AT&T will notify Southern Light that such a request has been processed after the
disconnect order has been completed.
3.3 Contact Numbers. The Parties agree to provide one another with toll-free nation-wide (50 states)
contact numbers for the purpose of ordering, provisioning and maintenance of services. Contact
numbers for maintenance/repair of services shall be staffed twenty-four (24) hours per day, seven
(7) days per week. AT&T will close trouble tickets after making a reasonable effort to contact
Southern Light for authorization to close a ticket. AT&T will place trouble tickets in delayed
maintenance status after making a reasonable effort to contact Southern Light to request additional
information or to request authorization for additional work deemed necessary by AT&T.
3.4 Subscription Functions. In cases where AT&T performs subscription functions for an IXC (i.e., PIC
and LPIC changes via Customer Account Record Exchange (CARE)), AT&T will in all possible
instances provide the affected IXCs with the OCN of the local provider for the purpose of obtaining
customer billing account and other customer information required under subscription requirements.
3.4.1 When Southern Light’s customer, served by resale or loop and port combinations, changes its PIC
or LPIC, and per AT&T’s FCC or state tariff the interexchange carrier elects to charge the customer
the PIC or LPIC change charge, AT&T will bill the PIC or LPIC change charge to Southern Light,
which has the billing relationship with that customer, and Southern Light may pass such charge to
the customer.
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