Customer Name: Southern Light, LLC - AT&T Clec Online

Page 340 of 374
ATT 6 – PRE-ORDERING, ORDERING, PROVISIONING, MAINTENANCE AND REPAIR/AT&T-9STATE
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Southern Light
1Q08 GENERIC INTERCONNECTION AGREEMENT – 03/10/08
2.7 Change Management. The Parties agree that the collaborative change management process
known as the Change Control Process (CCP) will be used to manage changes to existing
interfaces, introduction of new interfaces and retirement of interfaces. The Parties agree to comply
with the provisions of the documented CCP as may be amended from time to time and incorporated
herein by reference. The change management process will cover changes to AT&T’s electronic
interfaces, AT&T’s testing environment, associated manual process improvements, and relevant
documentation. The process will define a procedure for resolution of change management
disputes. Documentation of the CCP as well as related information and processes will be clearly
organized and readily accessible to Southern Light at AT&T’s Wholesale – Southeast Region Web
site.
2.8 Rates. Unless otherwise specified herein, charges for the use of AT&T’s OSS, and other charges
applicable to pre-ordering, ordering, provisioning and maintenance and repair, shall be at the rates
set forth in the applicable Attachment of this Agreement.
2.9 The Commissions in some states have ordered per element manual additive nonrecurring charges
for Network Elements and Other Services ordered by means other than one of the interactive
interfaces. These ordered Network Elements and Other Services manual additive nonrecurring
charges will apply in these states, rather than the charge per LSR. The per element charges are
listed in Exhibit A of Attachment 2.
3. Miscellaneous
3.1 Pending Orders. To the extent that Southern Light submits an LSR with incomplete, incorrect or
conflicting information, AT&T will return the LSR to Southern Light for clarification. Southern Light
shall respond to the request for clarification within thirty (30) days by submitting a supplemental
LSR. If Southern Light does not submit a supplement LSR within thirty (30) days, AT&T will cancel
the original LSR and Southern Light shall be required to submit a new LSR, with a new PON.
3.2 Single Point of Contact. Southern Light will be the single point of contact with AT&T for ordering
activity for network elements and other services used by Southern Light to provide services to its
customers, except that AT&T may accept a request directly from another CLEC, or AT&T, acting
with authorization of the affected customer. Southern Light and AT&T shall each execute a blanket
LOA with respect to customer requests so that prior proof of customer authorization will not be
necessary with every request (except in the case of a local service freeze). The Parties shall each
be entitled to adopt their own internal processes for verification of customer authorization for
requests, provided, however, that such processes shall comply with applicable state and federal
law and industry and regulatory guidelines. Pursuant to a request from another carrier, AT&T may
disconnect any network element being used by Southern Light to provide service to that customer
and may reuse such network elements or facilities to enable such other carrier to provide service to
the customer. AT&T will notify Southern Light that such a request has been processed but will not
be required to notify Southern Light in advance of such processing.
3.2.1 Neither Party shall prevent or delay a customer from migrating to another carrier because of unpaid
bills, denied service, or contract terms.
CCCS 340 of 370