Customer Name: Southern Light, LLC - AT&T Clec Online

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ATT 6 – PRE-ORDERING, ORDERING, PROVISIONING, MAINTENANCE AND REPAIR/AT&T-9STATE
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Southern Light
1Q08 GENERIC INTERCONNECTION AGREEMENT – 03/10/08
2.3.2.4 AT&T shall return a Firm Order Confirmation (FOC) or LSR clarification in accordance with the
applicable performance intervals referenced in Attachment 9. Southern Light shall provide to
AT&T a FOC within twenty-four (24) hours of the receipt from AT&T of a complete and accurate
LSR, exclusive of Saturdays, Sundays and holidays. Southern Light shall provide to AT&T an LSR
clarification within twenty-four (24) hours of the receipt from AT&T of an incomplete and inaccurate
LSR, exclusive of Saturdays, Sundays and holidays.
2.4 Provisioning
2.4.1 AT&T shall provision services during its regular working hours. To the extent Southern Light
requests provisioning of service to be performed outside AT&T’s regular working hours, or the work
so requested requires AT&T’s technicians or project managers to work outside of regular working
hours, overtime charges set forth in AT&T’s intrastate Access Services Tariff, Section E13.2, shall
apply. Notwithstanding the foregoing, if such work is performed outside of regular working hours by
a AT&T technician or project manager during his or her scheduled shift and AT&T does not incur
any overtime charges in performing the work on behalf of Southern Light, AT&T will not assess
Southern Light additional charges beyond the rates and charges specified in this Agreement.
2.4.2 In the event AT&T must dispatch to the customer’s location more than once due to incorrect or
incomplete information provided by Southern Light (e.g., incomplete address, incorrect contact
name/number, etc.), AT&T will bill Southern Light for each additional dispatch required to provision
the circuit due to the incorrect/incomplete information provided. AT&T will assess the applicable
Maintenance of Service rates from BellSouth’s FCC No. 1 Tariff, Section 13.3.1.
2.4.3 Cancellation Charges. If Southern Light cancels an LSR for network elements or resold services
subsequent to AT&T's generation of a service order, any costs incurred by AT&T in conjunction
with provisioning of Services as requested on the cancelled LSR will be recovered in accordance
with the cancellation methodology set forth in the Cancellation Charge Percentage Chart found on
AT&T’s Wholesale – Southeast Region Web site. In addition, AT&T reserves the right to assess
cancellation charges if Southern Light fails to respond within nine (9) business days to a Missed
Appointment order notification.
2.4.3.1 Notwithstanding the foregoing, if Southern Light places an LSR based upon AT&T’s loop makeup
information, and such information is inaccurate resulting in the inability of AT&T to provision the
network elements requested and another spare compatible facility cannot be found with the
transmission characteristics of the network elements originally requested, cancellation charges
described in this Section shall not apply. Where Southern Light places a single LSR for multiple
network elements or services based upon loop makeup information, and information as to some,
but not all, of the network elements or services is inaccurate, if AT&T cannot provision the network
elements or services that were the subject of the inaccurate loop makeup information, Southern
Light may cancel its request for those network elements or services without incurring cancellation
charges as described in this Section. In such instance, should Southern Light elect to cancel the
entire LSR, cancellation charges as described in this Section shall apply to those elements and
services that were not the subject of inaccurate loop makeup.
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