ThinkPad X301 Service and Troubleshooting Guide - Lenovo

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Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, “Notices,” on page 67. v Regulatory Notice included in the package with this publication. The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals. Second Edition (June 2008) © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure. LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925. © 2008 Lenovo
Contents Read this first . . . . . . . . . . . v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the ThinkVantage button . . . . . . . . . . . . . . 2 Additional information for Access Help . . . 3 Chapter 2. Taking care of your ThinkPad computer . . . . . . . . . . . . . 5 Important tips. . . . . . . . . . . . 5 Be careful about where and how you work 5 Be gentle with your computer . . . . . 6 Register your computer . . . . . . . 6 Carry your computer properly . . . . . 6 Handle storage media and drives properly 6 Be sure not to modify your computer . . . 7 Take care in setting passwords . . . . . 7 Care for the fingerprint reader . . . . . 7 Cleaning the cover of your computer . . . 7 Cleaning your computer keyboard . . . . 8 Cleaning your computer display . . . . 8 Chapter 3. Solving computer problems . . 9 Frequently asked questions . . . . . . . 9 Entering the BIOS Setup Utility . . . . . 10 Diagnosing problems . . . . . . . . . 11 HDD diagnostic program . . . . . . 11 Diagnosing problems using PC-Doctor from the service partition . . . . . . 12 Troubleshooting . . . . . . . . . . . 12 Error messages . . . . . . . . . . 12 Errors without messages . . . . . . . 18 Memory problems . . . . . . . . . 20 Password problems . . . . . . . . 20 Keyboard problems . . . . . . . . 21 Pointing device problems . . . . . . 21 Sleep (standby) or hibernation problems 22 Computer screen problems . . . . . . 24 Battery problems . . . . . . . . . 27 AC adapter problems . . . . . . . . 27 Hard disk drive (HDD) or solid state drive (SSD) problems . . . . . . . . . . 28 Optical drive problems . . . . . . . 29 Fingerprint reader problems . . . . . 29 Startup problems . . . . . . . . . 29 Chapter 4. Recovery options . . . . . . 31 Introducing Rescue and Recovery . . . . . 31 Solid state drive (SSD) . . . . . . . 31 Restoring the factory contents . . . . . . 32 Recovering data. . . . . . . . . . . 33 Chapter 5. Upgrading and replacing devices . . . . . . . . . . . . . 35 Replacing the battery . . . . . . . . . 35 Upgrading the hard disk drive or solid state drive . . . . . . . . . . . . . . 38 Replacing memory . . . . . . . . . . 41 Replacing the second battery . . . . . . 45 Using the travel cover. . . . . . . . . 47 Chapter 6. Getting help and service . . . 49 Getting help and service . . . . . . . . 49 Getting help on the Web . . . . . . . . 49 Calling the Customer Support Center . . . 49 Getting help around the world . . . . . . 51 Worldwide telephone list. . . . . . . . 51 Appendix A. Warranty information . . . . 57 Types of warranty service . . . . . . . 58 Appendix B. Customer Replaceable Units (CRUs) . . . . . . . . . . . . . 61 Appendix C. Features and Specifications 63 Features . . . . . . . . . . . . . 63 Specifications . . . . . . . . . . . 64 Appendix D. Notices. . . . . . . . . 67 Notices. . . . . . . . . . . . . . 67 Export classification notice . . . . . . 68 Electronic emissions notices . . . . . . . 68 Federal Communications Commission (FCC) Statement . . . . . . . . . 68 Industry Canada Class B emission compliance statement . . . . . . . . 69 Avis de conformité à la réglementation d’Industrie Canada. . . . . . . . . 69 © Copyright Lenovo 2008 iii
Page 1: ThinkPad ® X301 Service and Troubl
Page 6 and 7: European Union EMC Directive confor
Page 8 and 9: Protect the cables from being damag
Page 10 and 11: Regulatory Notice supplements this
Page 12 and 13: 4 ThinkPad ® X301 Service and Trou
Page 14 and 15: Note: Not all such appliances cause
Page 16 and 17: 3. Squeeze excess liquid from the s
Page 18 and 19: How can I contact the Customer Supp
Page 20 and 21: 5. If the diagnostic program return
Page 22 and 23: Message Solution 021x: Keyboard err
Page 24 and 25: Message Solution The power-on passw
Page 26 and 27: If one of the following error code
Page 28 and 29: Memory problems Problem: Your memor
Page 30 and 31: Sleep (standby) or hibernation prob
Page 32 and 33: Computer screen problems Problem: I
Page 34 and 35: Solution (continued): For Windows X
Page 36 and 37: Hard disk drive (HDD) or solid stat
Page 38 and 39: Problem: When you start up your com
Page 40 and 41: Restoring the factory contents The
Page 42 and 43: 34 ThinkPad ® X301 Service and Tro
Page 44 and 45: 4. Slide and hold the battery latch
Page 46 and 47: Upgrading the hard disk drive or so
Page 48 and 49: 6. Insert the drive into the drive
Page 50 and 51: 5. Loosen the screws ▌1▐ that h
Page 52 and 53: 8. Reinstall the cover of the memor
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3. Pull out the second battery as s
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48 ThinkPad ® X301 Service and Tro
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v Lenovo hardware repair - If the p
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Country or Region Telephone Number
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Country or Region Telephone Number
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Types of warranty service 1. Custom
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v The Customer Support Center. For
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Specifications Wireless features v
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information contained in this docum
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Standard EN 55022. The limits for C
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ENERGY STAR model information ENERG
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7. Clear the Allow this device to b
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troubleshooting 12 AC adapter 27 ba
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ThinkPad X301 Service and Troubleshooting Guide - Lenovo

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