Multi-channel provisioning of public services - Department of ...

References
van der Aalst, W.M.P. (2010) Configurable services in the cloud: Supporting variability
while enabling cross-organizational process mining, In: Meersman, R., Dillon, T. and
Herrero, P. (eds.), OTM Federated Conferences, 18th International Conference on
Cooperative Information Systems (CoopIS 2010), Lecture Notes in Computer
Science, Vol. 6426, Springer-Verlag, Berlin, pp. 8-25
van der Aalst, W.M.P., ter Hofstede, A.H.M. and Weske, M. (2003) Business process
management: A survey, In: Proceedings of the 2003 International Conference on
Business Process Management (BPM 2003), Lecture Notes in Computer Science,
Vol. 2678, Springer-Verlag, Berlin, pp. 1-12
van der Aalst, W.M.P., Weske, M. and Grünbauer, D. (2005) Case handling: A new
paradigm for business process support, Data and Knowledge Engineering, 53(2), pp.
129-162
Amara, R. (1991) Views on futures research methodology, Futures, 23 (6), pp. 645–649
Andersen, K.V. and Henriksen, H.Z. (2006) E-government maturity models: Extension
of the Layne and Lee model. Government Information Quarterly, 23(2), pp. 236-248
Bangemann, M., Cabral da Fonseca, P., Davis, P., de Benedetti, C., Gyllenhammar, P.,
Hunsel, L., Lescure, P., Maragall, P., Thorn, G., Velazquez-Gastelu, C., Bonfield, P.,
Davignon, E., Descarpentries, J.M., Ennis, B., Henkel, H.O., Knutsen, A.,
Makropoulos, C., Prodi, R., Timmer, J. and von Pierer, H. (1994) Bangemann report
recommendations to the European Council - Europe and the Global Info Society,
Official Report, 26 May 1994
Barry, D.K. (2003) Web services and service-oriented architectures: The savvy
manager's guide, Morgan Kaufmann, Burlington Massachusetts
Baum, C. and Di Maio, A. (2000) Gartner's four phases of e-government model,
Research Note, Gartner Group
Becker, J., Pfeiffer, D. and Räckers, M. (2007) Domain specific process modelling in
public administrations – The PICTURE-approach, In: Wimmer, M.A., Scholl, H.J.
and Grönlund, Å. (eds.), Proceedings of the 6th International Conference on
Electronic Government (EGOV 2007), Regensburg, Germany, September 3-7 2007,
Lecture Notes in Computer Science, Vol. 4656, Springer, Berlin/Heidelberg, pp. 68-
79
Becker, J., Niehaves, B. and Krause, A. (2009) Shared service center vs. shared service
network: A multiple case study analysis of factors impacting on shared service
configurations, In: Wimmer, M.A, Scholl, H.J., Janssen, M, and Traunmüller, R.
(eds.), Proceedings of the 8th International Conference on Electronic Government
(EGOV 2009), August 30 - September 3 2009, Linz, Austria, Lecture Notes in
Computer Science, Vol. 5693, Springer-Verlag, Berlin/Heidelberg, pp. 115-126
Bekkers, V. (2006) Flexibility of information architecture in e-government chains, In:
Wimmer, M.A., Scholl, H.J., Grönlund, Å. and Andersen, K.V. (eds.) Proceedings of