Multi-channel provisioning of public services - Department of ...

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Issues of design and implementation of e-government model-supported analysis on operations and data that are as close to real-time as possible (Lillehagen and Krogstie, 2008). Although it is not yet realistic to provide endto-end model-driven and process-aware services as an integrated part of an information infrastructure, the concept can be applied as part of the proposed design artefact. 45
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Doctoral theses at NTNU, 2012:195 I
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NTNU Norwegian University of Scienc
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Preface This thesis is submitted to
Page 9 and 10: 3.3 BPM tool and language support 3
Page 12: List of figures Figure 1 Relationsh
Page 15 and 16: OTP PaaS PIM PSM PAIS RFID SaaS SCA
Page 17 and 18: Introduction In order to face the f
Page 19 and 20: Introduction domain, suggesting a b
Page 21 and 22: Introduction information repositori
Page 23 and 24: Introduction conceptual model of th
Page 25 and 26: Introduction 1.5 Research context a
Page 27 and 28: Introduction Figure 2: Studies and
Page 29 and 30: Introduction cases of Norway and th
Page 31 and 32: Research method successful than tra
Page 33 and 34: Research method Figure 5 Nominal DS
Page 35 and 36: Research method 2.2.1 Creativity Pa
Page 37 and 38: Research method Other works discuss
Page 40 and 41: 3 Business modelling and process su
Page 42 and 43: Business modelling and process supp
Page 48: Business modelling and process supp
Page 51 and 52: Issues of design and implementation
Page 59: Issues of design and implementation
Page 63 and 64: Research publications analytical te
Page 65 and 66: Research publications Description:
Page 67 and 68: Research publications Publication d
Page 69 and 70: Research publications Publication d
Page 71 and 72: Research publications comparison, p
Page 73 and 74: Contributions improve its provided
Page 75 and 76: Contributions services, and it is t
Page 77 and 78: Contributions The use of concepts i
Page 79 and 80: Contributions R23 R24 R25 R26 autom
Page 81 and 82: Contributions system interface can
Page 83 and 84: Contributions Generic overloaded lo
Page 85 and 86: Contributions Figure 16 Conceptual
Page 87 and 88: Discussion and evaluation RQ1: How
Page 89 and 90: Discussion and evaluation 7.2 Resea
Page 91 and 92: Discussion and evaluation In contra
Page 93 and 94: Discussion and evaluation Consideri
Page 95 and 96: Discussion and evaluation While cas
Page 97 and 98: Discussion and evaluation C5: A con
Page 99 and 100: Discussion and evaluation certain t
Page 101 and 102: Discussion and evaluation service d
Page 103 and 104: Conclusion and further work 8.2 Pro
Page 105 and 106: Conclusion and further work FW4 How
Page 108 and 109: References van der Aalst, W.M.P. (2
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References design science research
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References infrastructures: Design
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References Krogstie, J. (2008) Usin
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References Piirainen, K., Rafael A.
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References Hawaii International Con
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Glossary Enterprise architecture -
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Appendix A Appendix A: Initial rese
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Appendix B cases of Norway and the
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SERVICE DELIVERY IN TRANSFORMATIONA
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Figure 1 Dynamics of government ser
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discussed regarding the autonomous
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will increase, which means that the
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By combining some of the functional
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corporate knowledge and users build
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accomplished without addressing the
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Paper 2 Analysis and design of busi
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suggested as a standard and has bee
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Connecting objects (Fig. 2) are use
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description of the domain being mod
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positive direction relative to the
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Redundant constructs. There is a re
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disregard the richer meaning provid
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The Petri net analysis reveals some
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as meta-model or if there will be a
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van der Aalst, W.M.P. ter Hofstede,
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CITIZEN-CENTRIC PROCESS VIEWS FOR G
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implementation of organizational ch
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3.3 Discovery, customization and se
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service and instance level. This co
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will look at current concepts and r
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The citizen-centric process view is
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Paper 4 Providing adaptive and evol
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elated work section we present rese
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The scenario to the right (III) ill
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knowledge of the instance and can s
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Figure 3 Co-evolution in virtual or
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government and active life-events p
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Wimmer, M. Codagnone, C. Janssen, M
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INVESTIGATING REQUIREMENTS FOR TRAN
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includes developing modular functio
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egulation plans for the given area
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External stakeholders are provided
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government as we see it today. Thro
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Paper 6 Service development for nat
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infrastructure. The motivation for
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2.3 Service development platform Se
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collaboration and economic incentiv
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Paper 7 The entanglement of enterpr
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This paper investigates the develop
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Figure 1 Framework for cross-countr
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addition to the self-declaration fo
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3.2.1 Organization Besides at the M
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that autonomous national agencies a
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necessary to ensure standardization
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Paper 8 Citizen centric public serv
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finding the best fit services and m
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discussion of I-Plan, and how the a
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process context. Specific resource
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service receiver and have extensive
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approach. The I-Plan is however a s
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Thommesen, H. and Normann, T. and T
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PUBLIC SERVICE PROVISIONING AND ICT
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technological agreements, the infor
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e completed through supplying infor
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This ensures that that expertise fo
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in a multi-actor service network ca
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References List Aagesen, G. and Kro
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Appendix C: Additional publications
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