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Multi-channel provisioning of public services - Department of ...

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4 THE BUILDING PERMIT APPLICATION PROCESS<br />

In the following section we will first give an overview <strong>of</strong> the application process for building<br />

constitutions. This is followed by an overview <strong>of</strong> the different stakeholders involved in the process and<br />

systems supporting it.<br />

4.1 Overview <strong>of</strong> the case<br />

Norway has 429 autonomous municipalities responsible for processing <strong>of</strong> building constitutions within<br />

their domain. In 2008, 326 <strong>of</strong> these municipalities had less than 10.000 inhabitants and the single<br />

largest had more than 575.000. Due to this, the required staff and infrastructure to handle building<br />

permits vary extensively. But the approval process will in any case have to be in accordance to the<br />

Planning and Building Act.<br />

The duration <strong>of</strong> the approval process depends on the complexity <strong>of</strong> the building project. The Planning<br />

and Building Act determines what projects that require approval. Less complex projects can be<br />

processed directly or through simple notification over the counter, while other projects will require a<br />

more comprehensive consideration. Larger applications normally go through four phases: The Initial<br />

Framework Meeting, an application for a General Permit, an application for Project Start-Up<br />

Permission, and a request for Permit <strong>of</strong> Use or a Statement <strong>of</strong> Completion.<br />

The Initial Framework Meeting can be requested for projects <strong>of</strong> all sizes. It is held so that the general<br />

conditions and possible obstacles for completing the process can be identified and communicated to<br />

the liable applicant and developer. Even though the municipal representative is required to take<br />

minutes from this meeting, these minutes are not taken into the processing <strong>of</strong> the application itself.<br />

An application for a General Permit is submitted, which will determine whether the project can be<br />

accomplished within the existing local plan and within the scope <strong>of</strong> initial framework meeting. The<br />

project can be granted a General Permit despite having some unresolved technical conditions.<br />

Before the Project Start-Up Permission is given, a detailed planning for the project must be completed<br />

and controlled, and documentation must be sent to the Agency for Planning and Building Services.<br />

General Permits and Project Start-Up Permissions can be given simultaneously when applicable, and<br />

less complex projects can be processed directly in one-stop shops.<br />

The Permit <strong>of</strong> Use or Statement <strong>of</strong> Completion is issued when the project is documented to be<br />

complete. Provisional permissions can be provided prior to completion given that there are no<br />

shortcomings that are a danger to life, health or safety. The Permit <strong>of</strong> Use is limited to the intended use<br />

stated in the project framework with respect to residential or commercial activity or other factors in<br />

which the initial permit was based on.<br />

Figure 1 Steps in the building plan application process<br />

Everyone has the right to file a formal appeal according to the Public Administration Act. External<br />

stakeholders such as neighbours, residents associations etc., have the right to make complaints<br />

regarding decisions made by the Agency for Planning and Building Services in a building application.<br />

The purpose <strong>of</strong> the system for formal appeals is primarily to secure the interests <strong>of</strong> private parties. The<br />

County Governor is the top-end authority to rule on appeal cases. The responsible applicant is<br />

responsible for informing external stakeholders affected by the project prior to sending the application.<br />

Pro<strong>of</strong> <strong>of</strong> what information that has been provided and to whom should be attached to the application<br />

together with any protests received. Any irregularities with the building application with respect to<br />

4

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