Multi-channel provisioning of public services - Department of ...

Connecting objects (Fig. 2) are used for connecting the flow objects. Sequence Flow defines the
execution order of the activities within a process while Message Analysis and Design of Business
Processes Using BPMN 217
Figure 2 BPD connection objects: Sequence flow, message flow, and association
Flow indicates a flow of messages between business entities or roles prepared to send and receive
them. Association is used to associate both text and graphical nonflow objects with flow objects.
Swimlanes (Fig. 3) are used to denote a participant in a process and acts as a graphical container for a
set of activities taken on by that participant. By dividing Pools into Lanes (thus creating
subpartitioning), activities can be organized and categorized.
Figure 3 BPD pool and lanes
Artifacts (not illustrated) are data objects, groups, and annotations. Data Objects are not considered as
having any other effect on the process than information on resources required or produced by
activities. The Group construct is a visual aid used for documentation or analysis purposes while the
Text Annotation is used to add additional information about certain aspects of the model.
Figure 4 BPMN model showing the summons for a workshop
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