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References infrastructures: Design kernel theories and principles, Sprouts: Working Papers on Information Environments, Systems and Organizations, 4(4), pp 207-241. Last accessed 25.05.2011 from http://sprouts.case.edu/2004/040412.pdf Hart, C. (1999). Doing a literature review: Releasing the social science research imagination, Sage Publications, London Heeks, R.B. (2006) Implementing and managing egovernment: An international text, Sage Publications, London Heitkoetter, H (2011) Transforming PICTURE to BPMN 2.0 as part of the modeldriven development of electronic government systems, Proceedings of the 44th Hawaii International Conference on System Sciences, 4-7 January 2011, Poipu, Hawaii, pp.1-10 Hevner, A.R. (2007) A three-cycle view of design science research, Scandinavian Journal of Information Systems, 19(2), pp. 87-92 Hevner, A.R. and Chatterjee, S. (2010) Design research in information systems, Integrated Series in Information Systems, Vol. 22, Springer Science Business Media, LLC 2010, DOI 10.1007/978-1-4419-5653-8_2 Hevner, A.R. and March, S.T. and Park, J. (2004) Design research in information systems research, MIS Quarterly, 28(1), pp. 75-105 von Hippel, E.A. (2005) Democratizing Innovation, MIT Press, Cambridge, ISBN: 0- 26200-274-4 Holland, J.H. (1996) Hidden order. How adaptation creates complexity, Addison Wesley, Reading, Massachusetts. Hornnes, E. and Jansen, A. and Langeland, Ø. (2010) How to develop an open and flexible information infrastructure for the public sector? In: Wimmer, M.A, Chappelet, J.L, Janssen, M. and Scholl, H.J (eds.), Proceedings of the 10th International Conference on Electronic Government (EGOV 2010), 29 August - 2 September 2010, Lausanne, Switzerland, Lecture Notes in Computer Science, Vol. 6228, Springer-Verlag, Berlin/Heidelberg, pp. 301-314 Houy, C., Fettke, P., Loos, P., van der Aalst, W.M.P. and Krogstie, J. (2010) BPM-inthe-large – Towards a higher level of abstraction in business process management, In: Janssen M., Lamersdorf, W., Pries-Heje, H. and Rosemann, M. (eds.), E- Government, E-Services and Global Processes, IFIP AICT 334, 2010, Springer- Verlag, Berlin/Heidelberg, pp.233-244 IDABC (2004) European Interoperability Framework for Pan-European eGovernment Services V1.0. Last accessed 29.03.2011 from http://ec.europa.eu/idabc/ Iribarren, M., Concha, G., Valdes, G., Solar, M., Villarroel, M., Gutiérrez, P. and Vásquez, A. (2008) Capability maturity framework for e-government: A multidimensional model and assessing tool, In: Wimmer, M.A., Scholl, H.J. and Ferro, E. (eds.), Proceedings of the 7th International Conference on Electronic Government (EGOV 2008), 31 August – 5 September 2008, Torino, Italy, Lecture Notes in Computer Science, Vol. 5184, Springer-Verlag, Berlin/Heidelberg, pp. 136-147 International Standards Organisation (2010) ISO TC 184/SC5 15704:2000. Industrial 97
References automation systems - Requirements for Enterprise Reference Architecture and Methodologies Jansen, A. (2008) Fra EMMA til Altinn – IKT som et redskap for automatisering eller driftkraft for endring, In Jansen, A. and Schartum, D.W (eds.), Elektronisk forvaltning på norsk – Statlig og kommunal bruk av IKT, Fagbokforlaget, Bergen, pp.63-89 Janssen, M. and Kuk, G. (2006) A complex adaptive system perspective of enterprise architecture in electronic government, Hawaii International Conference on System Sciences (HICSS-39), 5-7 January, Kauai, Hawaii Janssen, M. and Shu, W. (2008) Transformational government: Basics and key issues; A workshop, Proceedings of the 2nd International Conference on Theory and Practice of Electronic Governance (ICEGOV 2008), 1-4 December 2008, Cairo, Egypt, pp. 117-122 Janssen, M. and van Veenstra, A.F. (2005) Stages of growth in e-government: An architectural approach, Electronic Journal of eGovernment, 3, pp. 193-200 Janssen, M. and Wagenaar, R. (2004), An analysis of a Shared Service Centre in E- government, Proceedings of the 37th Hawaii International Conference on System Science - 2004, 5-8 January 2004 Jørgensen, H.D. (2004) Interactive process models. Ph.D Thesis, Norwegian University of Science and Technology, Trondheim, Norway Josey, A., Harrison, R., Homan, P., Rouse, M.F., van Sante, T., Turner, M. and van der Merwe, P. (2009) TOGAF Version 9 - A Pocket Guide. Van Haren Publishing, Wilco, Amersfoort, Netherlands King, K. and K. Kraemer (1984) Evolution and organizational information systems: An assessment of Nolan's stage model, Communications of the ACM, 27(5), pp. 466-475 King, S. and Cotterill, S. (2007) Transformational Government? The role of information technology in delivering citizen-centric local public services, Local Government Studies 33(3), pp. 333-354 Klievink, B. and Janssen, M. (2009) Realizing joined-up government: Dynamic capabilities and stage models for transformation, Government Information Quarterly, 26(2), pp. 275-284 Klischewski, R. (2004) Information integration or process integration? How to achieve interoperability in administration, In: Traunmuller, R. (ed.), Proceedings of the 3rd International Conference on Electronic Government (EGOV 2004), Zaragoza, Spain, 30 August - 3 September 2004, Lecture Notes in Computer Science vol. 3183, Springer, New York, NY, pp. 57-65 Klischewski, R. (2011) Architectures for tinkering? Contextual strategies towards interoperability in e-government, Journal of Theoretical and Applied Electronic Commerce Research, 6(1), Universidad de Talca, Chile, pp. 26-42 Kraemer, K.L. and King, J.L. (2003) Information technology and administrative reform: Will the time after e-government be different? Irvine, CA7 CRITO, University of California 98
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Doctoral theses at NTNU, 2012:195 I
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NTNU Norwegian University of Scienc
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Preface This thesis is submitted to
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3.3 BPM tool and language support 3
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List of figures Figure 1 Relationsh
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OTP PaaS PIM PSM PAIS RFID SaaS SCA
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Introduction In order to face the f
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Introduction domain, suggesting a b
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Introduction information repositori
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Introduction conceptual model of th
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Introduction 1.5 Research context a
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Introduction Figure 2: Studies and
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Introduction cases of Norway and th
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Research method successful than tra
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Research method Figure 5 Nominal DS
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Research method 2.2.1 Creativity Pa
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Research method Other works discuss
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3 Business modelling and process su
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Business modelling and process supp
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Issues of design and implementation
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Page 62 and 63: 5 Research publications Research is
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Page 68 and 69: Research publications Publication d
Page 70 and 71: Research publications Gustav Aagese
Page 72 and 73: 6 Contributions To achieve great th
Page 74 and 75: Contributions The administrative in
Page 76 and 77: Contributions In considering the se
Page 78 and 79: Contributions 6.3.2 The participati
Page 80 and 81: Contributions R38 R39 support based
Page 82 and 83: Contributions Figure 14 BPM service
Page 84 and 85: Contributions 6.5 C5: A conceptual
Page 86 and 87: 7 Discussion and evaluation An expe
Page 88 and 89: Discussion and evaluation RQ4: What
Page 90 and 91: Discussion and evaluation The model
Page 92 and 93: Discussion and evaluation and usabi
Page 94 and 95: Discussion and evaluation We can on
Page 96 and 97: Discussion and evaluation personal
Page 98 and 99: Discussion and evaluation can satis
Page 100 and 101: Discussion and evaluation 7.4 Consi
Page 102 and 103: 8 Conclusion and further work Anyon
Page 104 and 105: Conclusion and further work is that
Page 106: Conclusion and further work FW5 FW6
Page 109 and 110: References the 5th International Co
Page 111: References European Commission (200
Page 115 and 116: References Murhpy, J. (2005) Beyond
Page 117 and 118: References Covernment (EGOV 2008),
Page 120 and 121: Glossary Glossary Active model - A
Page 122: Glossary Policy chain - a multi age
Page 126 and 127: Appendix B: Selected publications P
Page 128: Paper 1 Service delivery in transfo
Page 131 and 132: 2009) implies. We seek out to ident
Page 133 and 134: Take this example: Due to heavy tra
Page 135 and 136: a service-centric view, with govern
Page 137 and 138: There has been a critique of e-gove
Page 139 and 140: to using virtual agencies as a mean
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Page 143 and 144: Mofleh, S., Wanous, M. and Strachan
Page 146 and 147: ANALYSIS AND DESIGN OF BUSINESS PRO
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Page 150 and 151: Figure 4 shows an example BPMN proc
Page 152 and 153: composition languages such as WCSI;
Page 154 and 155: 3.3.2 Empirical evaluation of BPMN,
Page 156 and 157: Construct overload. The analytical
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Gane, C. Sarson, T. (1979) Structur
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Paper 3 Citizen-centric process vie
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2 BACKGROUND Existing stage models
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Van der Aalst (2000) differentiate
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When it comes to channels, it is ho
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Figure 3 Conceptual architecture fo
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use of e-signatures and electronic
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Golden, W. and Hughes, M. and Scott
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PROVIDING ADAPTIVE AND EVOLVING GOV
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important that e-government strateg
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information about actual use, invol
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y other actors responsible for the
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6.2 Inter-organizational Collaborat
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Elgesem, D. (2008) Lik tilgang for
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Paper 5 Investigating requirements
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provisioning. We will use the case
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4 THE BUILDING PERMIT APPLICATION P
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the society at large. Health, safet
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with their case handling, the BIM (
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FAD (2006) ‘An Information Societ
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SERVICE DEVELOPMENT FOR NATIONAL GO
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single services to be linked togeth
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when creating new services or makin
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technical features of Altinn alone.
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THE ENTANGLEMENT OF ENTERPRISE ARCH
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alignment procedures and processes
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countries having high Internet and
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3.1.4 Use and adoption The regional
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3.2.4 Use and adoption Regional age
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which has been embraced at the nati
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Huang, R. and Zmud, R.W. and Price,
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Abstract CITIZEN CENTRIC PUBLIC SER
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known, and knowledge about the doma
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through a defined system interface,
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The I-Plan should cover the overall
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The fact that the receiving agency
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social services (I-Plan), which is
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Paper 9 Public service provisioning
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Duncan (1995) defines an IT infrast
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change creation, pro-action, reacti
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developing a dynamic process model,
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• Traceability of changes and mon
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integrated applications. We suggest
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Janssen, M. and Gortmaker, J. and W
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