Multi-channel provisioning of public services - Department of ...

More documents

Recommendations

Info

Abbreviations AJAX AKM API BAM BPA BPDM BPEL BPM BPMN BPMS BZK CCPV CH CIM CRM CPI Difi DFD DSM EA EEA EDI eID EPC EZ FAD GII GIS ICT II IF IS IT KM KS MDA NEA NGI NII NORA NTNU NUP OMG Asynchronous JavaScript and XML Active Knowledge Modelling Application Programming Interface Business Activity Monitoring Business Performance Analysis Business Process Definition Language Business Process Execution Language Business Process Management Business Process Management and Notation Business Process Management System Ministry of Interior and Kingdom Relations (Dutch) Citizen-Centric Process View Case Handling Computational-Independent Modelling Customer Relationship Management Continuous Process Improvement Agency for Public Management and E-government (Norwegian) Data Flow Diagram Domain Specific Model Enterprise Architecture European Economic Area Electronic Data Interchange Electronic Identification Event Process Chains Ministry of Economic Affairs (Dutch) Ministry of Government Administration, Reform and Church Affairs (Norwegian) Government Information Infrastructure Geographical Information System Information and Communication Technology Information Infrastructure Interoperability Framework Information System Information Technology Knowledge Management Association of Local and Regional Authorities (Norwegian) Model Driven Architecture National Enterprise Architecture Next Generation Digital Government Infrastructure National Information Infrastructure Government Reference Architecture (Dutch) Norwegian University of Science and Technology National Implementation Plan (Dutch) Object Management Group
OTP PaaS PIM PSM PAIS RFID SaaS SCA SDK SOA STP UML W3C XML Government Transaction Gate (Dutch) Platform as a Service Platform-Independent Modelling Platform-Specific Modelling Process-Aware Information System Radio Frequency Identification Software as a Service Service-Component Architecture Service Development Kit Service Oriented Architecture Straight Through Processing Unified Modelling Language World Wide Web Consortium Extensible Markup Language xiv
Page 1 and 2: Doctoral theses at NTNU, 2012:195 I
Page 3 and 4: NTNU Norwegian University of Scienc
Page 6: Preface This thesis is submitted to
Page 9 and 10: 3.3 BPM tool and language support 3
Page 12: List of figures Figure 1 Relationsh
Page 17 and 18: Introduction In order to face the f
Page 19 and 20: Introduction domain, suggesting a b
Page 21 and 22: Introduction information repositori
Page 23 and 24: Introduction conceptual model of th
Page 25 and 26: Introduction 1.5 Research context a
Page 27 and 28: Introduction Figure 2: Studies and
Page 29 and 30: Introduction cases of Norway and th
Page 31 and 32: Research method successful than tra
Page 33 and 34: Research method Figure 5 Nominal DS
Page 35 and 36: Research method 2.2.1 Creativity Pa
Page 37 and 38: Research method Other works discuss
Page 40 and 41: 3 Business modelling and process su
Page 42 and 43: Business modelling and process supp
Page 48: Business modelling and process supp
Page 51 and 52: Issues of design and implementation
Page 62 and 63: 5 Research publications Research is
Page 64 and 65:
Research publications experiences a
Page 66 and 67:
Research publications and service i
Page 68 and 69:
Research publications Publication d
Page 70 and 71:
Research publications Gustav Aagese
Page 72 and 73:
6 Contributions To achieve great th
Page 74 and 75:
Contributions The administrative in
Page 76 and 77:
Contributions In considering the se
Page 78 and 79:
Contributions 6.3.2 The participati
Page 80 and 81:
Contributions R38 R39 support based
Page 82 and 83:
Contributions Figure 14 BPM service
Page 84 and 85:
Contributions 6.5 C5: A conceptual
Page 86 and 87:
7 Discussion and evaluation An expe
Page 88 and 89:
Discussion and evaluation RQ4: What
Page 90 and 91:
Discussion and evaluation The model
Page 92 and 93:
Discussion and evaluation and usabi
Page 94 and 95:
Discussion and evaluation We can on
Page 96 and 97:
Discussion and evaluation personal
Page 98 and 99:
Discussion and evaluation can satis
Page 100 and 101:
Discussion and evaluation 7.4 Consi
Page 102 and 103:
8 Conclusion and further work Anyon
Page 104 and 105:
Conclusion and further work is that
Page 106:
Conclusion and further work FW5 FW6
Page 109 and 110:
References the 5th International Co
Page 111 and 112:
References European Commission (200
Page 113 and 114:
References automation systems - Req
Page 115 and 116:
References Murhpy, J. (2005) Beyond
Page 117 and 118:
References Covernment (EGOV 2008),
Page 120 and 121:
Glossary Glossary Active model - A
Page 122:
Glossary Policy chain - a multi age
Page 126 and 127:
Appendix B: Selected publications P
Page 128:
Paper 1 Service delivery in transfo
Page 131 and 132:
2009) implies. We seek out to ident
Page 133 and 134:
Take this example: Due to heavy tra
Page 135 and 136:
a service-centric view, with govern
Page 137 and 138:
There has been a critique of e-gove
Page 139 and 140:
to using virtual agencies as a mean
Page 141 and 142:
Access to services for citizens can
Page 143 and 144:
Mofleh, S., Wanous, M. and Strachan
Page 146 and 147:
ANALYSIS AND DESIGN OF BUSINESS PRO
Page 148 and 149:
processes, and, finally, to the bus
Page 150 and 151:
Figure 4 shows an example BPMN proc
Page 152 and 153:
composition languages such as WCSI;
Page 154 and 155:
3.3.2 Empirical evaluation of BPMN,
Page 156 and 157:
Construct overload. The analytical
Page 158 and 159:
weakness based on analytical proof
Page 160 and 161:
annotation element. Extending BPMN
Page 162 and 163:
Gane, C. Sarson, T. (1979) Structur
Page 164:
Paper 3 Citizen-centric process vie
Page 167 and 168:
2 BACKGROUND Existing stage models
Page 169 and 170:
Van der Aalst (2000) differentiate
Page 171 and 172:
When it comes to channels, it is ho
Page 173 and 174:
Figure 3 Conceptual architecture fo
Page 175 and 176:
use of e-signatures and electronic
Page 177 and 178:
Golden, W. and Hughes, M. and Scott
Page 180 and 181:
PROVIDING ADAPTIVE AND EVOLVING GOV
Page 182 and 183:
important that e-government strateg
Page 184 and 185:
information about actual use, invol
Page 186 and 187:
y other actors responsible for the
Page 188 and 189:
6.2 Inter-organizational Collaborat
Page 190 and 191:
Elgesem, D. (2008) Lik tilgang for
Page 192:
Paper 5 Investigating requirements
Page 195 and 196:
provisioning. We will use the case
Page 197 and 198:
4 THE BUILDING PERMIT APPLICATION P
Page 199 and 200:
the society at large. Health, safet
Page 201 and 202:
with their case handling, the BIM (
Page 203 and 204:
FAD (2006) ‘An Information Societ
Page 206 and 207:
SERVICE DEVELOPMENT FOR NATIONAL GO
Page 208 and 209:
single services to be linked togeth
Page 210 and 211:
when creating new services or makin
Page 212:
technical features of Altinn alone.
Page 216 and 217:
THE ENTANGLEMENT OF ENTERPRISE ARCH
Page 218 and 219:
alignment procedures and processes
Page 220 and 221:
countries having high Internet and
Page 222 and 223:
3.1.4 Use and adoption The regional
Page 224 and 225:
3.2.4 Use and adoption Regional age
Page 226 and 227:
which has been embraced at the nati
Page 228:
Huang, R. and Zmud, R.W. and Price,
Page 232 and 233:
Abstract CITIZEN CENTRIC PUBLIC SER
Page 234 and 235:
known, and knowledge about the doma
Page 236 and 237:
through a defined system interface,
Page 238 and 239:
The I-Plan should cover the overall
Page 240 and 241:
The fact that the receiving agency
Page 242 and 243:
social services (I-Plan), which is
Page 244:
Paper 9 Public service provisioning
Page 247 and 248:
Duncan (1995) defines an IT infrast
Page 249 and 250:
change creation, pro-action, reacti
Page 251 and 252:
developing a dynamic process model,
Page 253 and 254:
• Traceability of changes and mon
Page 255 and 256:
integrated applications. We suggest
Page 257 and 258:
Janssen, M. and Gortmaker, J. and W
show all

Multi-channel provisioning of public services - Department of ...

Create successful ePaper yourself

Delete template?

Save as template?