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Paper 9 Public service provisioning and ICT development. Synchronising the flexibility of organisations and ICT Gustav Aagesen and John Krogstie (2010) Public service provisioning and ICT development. Synchronising the flexibility of organisations and ICT, Norsk Konferanse for Organisasjoners Bruk av IT, Tapir Forlag
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Doctoral theses at NTNU, 2012:195 I
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NTNU Norwegian University of Scienc
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Preface This thesis is submitted to
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3.3 BPM tool and language support 3
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List of figures Figure 1 Relationsh
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OTP PaaS PIM PSM PAIS RFID SaaS SCA
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Introduction In order to face the f
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Introduction domain, suggesting a b
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Introduction information repositori
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Introduction conceptual model of th
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Introduction 1.5 Research context a
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Introduction Figure 2: Studies and
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Introduction cases of Norway and th
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Research method successful than tra
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Research method Figure 5 Nominal DS
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Research method 2.2.1 Creativity Pa
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Research method Other works discuss
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3 Business modelling and process su
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Business modelling and process supp
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Issues of design and implementation
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5 Research publications Research is
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Research publications experiences a
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Research publications and service i
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Research publications Publication d
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Research publications Gustav Aagese
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6 Contributions To achieve great th
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Contributions The administrative in
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Contributions In considering the se
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Contributions 6.3.2 The participati
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Contributions R38 R39 support based
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Contributions Figure 14 BPM service
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Contributions 6.5 C5: A conceptual
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7 Discussion and evaluation An expe
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Discussion and evaluation RQ4: What
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Discussion and evaluation The model
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Discussion and evaluation and usabi
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Discussion and evaluation We can on
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Discussion and evaluation personal
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Discussion and evaluation can satis
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Discussion and evaluation 7.4 Consi
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8 Conclusion and further work Anyon
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Conclusion and further work is that
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Conclusion and further work FW5 FW6
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References the 5th International Co
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References European Commission (200
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References automation systems - Req
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References Murhpy, J. (2005) Beyond
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References Covernment (EGOV 2008),
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Glossary Glossary Active model - A
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Glossary Policy chain - a multi age
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Appendix B: Selected publications P
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Paper 1 Service delivery in transfo
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2009) implies. We seek out to ident
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Take this example: Due to heavy tra
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a service-centric view, with govern
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There has been a critique of e-gove
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to using virtual agencies as a mean
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Access to services for citizens can
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Mofleh, S., Wanous, M. and Strachan
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ANALYSIS AND DESIGN OF BUSINESS PRO
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processes, and, finally, to the bus
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Figure 4 shows an example BPMN proc
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composition languages such as WCSI;
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3.3.2 Empirical evaluation of BPMN,
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Construct overload. The analytical
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weakness based on analytical proof
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annotation element. Extending BPMN
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Gane, C. Sarson, T. (1979) Structur
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Paper 3 Citizen-centric process vie
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2 BACKGROUND Existing stage models
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Van der Aalst (2000) differentiate
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When it comes to channels, it is ho
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Figure 3 Conceptual architecture fo
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use of e-signatures and electronic
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Golden, W. and Hughes, M. and Scott
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PROVIDING ADAPTIVE AND EVOLVING GOV
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important that e-government strateg
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information about actual use, invol
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y other actors responsible for the
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6.2 Inter-organizational Collaborat
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Elgesem, D. (2008) Lik tilgang for
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Paper 5 Investigating requirements
Page 195 and 196: provisioning. We will use the case
Page 197 and 198: 4 THE BUILDING PERMIT APPLICATION P
Page 199 and 200: the society at large. Health, safet
Page 201 and 202: with their case handling, the BIM (
Page 203 and 204: FAD (2006) ‘An Information Societ
Page 206 and 207: SERVICE DEVELOPMENT FOR NATIONAL GO
Page 208 and 209: single services to be linked togeth
Page 210 and 211: when creating new services or makin
Page 212: technical features of Altinn alone.
Page 216 and 217: THE ENTANGLEMENT OF ENTERPRISE ARCH
Page 218 and 219: alignment procedures and processes
Page 220 and 221: countries having high Internet and
Page 222 and 223: 3.1.4 Use and adoption The regional
Page 224 and 225: 3.2.4 Use and adoption Regional age
Page 226 and 227: which has been embraced at the nati
Page 228: Huang, R. and Zmud, R.W. and Price,
Page 232 and 233: Abstract CITIZEN CENTRIC PUBLIC SER
Page 234 and 235: known, and knowledge about the doma
Page 236 and 237: through a defined system interface,
Page 238 and 239: The I-Plan should cover the overall
Page 240 and 241: The fact that the receiving agency
Page 242 and 243: social services (I-Plan), which is
Page 246 and 247: PUBLIC SERVICE PROVISIONING AND ICT
Page 248 and 249: technological agreements, the infor
Page 250 and 251: e completed through supplying infor
Page 252 and 253: This ensures that that expertise fo
Page 254 and 255: in a multi-actor service network ca
Page 256 and 257: References List Aagesen, G. and Kro
Page 258: Appendix C: Additional publications
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