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social services (I-Plan), which is an existing cross-agency offering, aiming to provide a holistic delivery of service to receivers with complex and long- term needs. The use case scenarios for I-Plan are similar to other cross-agency services provided in public/private service networks. We further suggest our design as mental model for reasoning and designing the next generation information infrastructures. This includes providing orchestration support for compound services; treating the service receiver as a global entity and thus supporting increased mobility; providing delegation capabilities to allow for access to privacy protected information in order to increase service quality; and granting access to family or friends to act on behalf of the service receiver. The presented work is conceptual, and describes solutions not fit for implementation in the near future. Further work would include creating additional demonstrators or small-scale pilots as proof of concept. Various scenarios should be elaborated and communicated to policy makers and researchers. References List Aagesen, G. and Krogstie, J. (2010) 'Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views', in M. Janssen et al. (Eds.): EGES/GISP 2010, IFIP AICT 334, pp. 32– 45, Springer Berlin / Heidelberg Aagesen, G. and Krogstie, J. (2010) 'Public Service Provisioning and ICT Development. Synchronising the Flexibility of Organisations and ICT', NOKOBIT, Tapir Forlag Aagesen, G. and Krogstie, J. (2011) 'Service Delivery in Transformational Government - Model and Scenarios', Electronic Government, an International Journal (EG), Special Issue on: ‘E- Government: Past, Present, and Future’ Vol 8. Nmb 2 Bekkers, V. (2006) ‘Flexibility of Information Architecture in e-Government Chains’, in M. Wimmer et al. (Eds.), Electronic Government 2006, Lecture Notes in Computer Science, vol 4084, Springer Berlin / Heidelberg, pp. 243-255 Blakemore, M. and Undheim, A. T. (2007) 'A handbook for citizen-centric egovernment' http://tinyurl.com/dhepgo, last accessed 25.03.2011 Ciborra, C. (2002) ‘The labyrinths of information. Challenging the wisdom of systems’. Oxford University Press, ISBN 978-0-19-927526-7 FOR 2004-12-23 nr 1837: ‘Forskrift om individuell plan etter helselovgivning og sosialtjenesteloven’. http://www.lovdata.no/cgi-wift/ldles?doc=/sf/sf/sf-20041223-1837.html, last accessed 26.03.2011 Hornnes, E. and Jansen, A. and Langeland, Ø. (2010) 'How to Develop an Open and Flexible Information Infrastructure for the Public Sector?' in M. Wimmer et al. (Eds.), Electronic Government 2010, Lecture Notes in Computer Science, Vol 6228, pp. 301-314, Springer Berlin / Heidelberg Janssen, M. and Chun, S.A. and Gil-Garcia, J. R. (2009) 'Building the next generation of digital government infrastructures', Government Information Quarterly, Elsevier. Vol 26, Issue 2, pp.233- 237 King, S. and Cotterill, S. (2007) ‘Transformational Government? The role of information technology in delivering citizen-centric local public services’, Local Government Studies (33:3), pp. 333-354 Liimatainen, K. (2008) 'Evaluating benefits of government enterprise architecture', in 31st Information Systems Research Seminar in Scandinavia, Å re, Sweden Norwegian Ministry of Government Administration and Reform (FAD) (2009) ‘An Administration for Democracy and Community’, Report No. 19 (2008-2009) to the Storting March, J.G. & Olsen, J.P. (2004) 'The logic of appropriateness', Oslo: Arena Working paper 2004:9 Peffers, K. and Tuunanen, T. and Gengler, C.E. and Rossi, M. and Hui, W. and Virtanen, V. and Bragge, J. (2006) 'The Design Science research process: a model for producing and presenting information systems research', Proceedings of the First International Conference on Design Science Research in Information Systems and Technology (DESRIST 2006), pp. 83-106 Scholl, H. J. and Klischewski, R. (2007) 'E-Government Integration and Interoperability: Framing the Research Agenda'. International Journal of Public Administration, 30(8), pp. 889−920 11
Thommesen, H. and Normann, T. and Tveit Sandvin, J, (2008) 'Individuell plan. Et sesam sesam?' Kommuneforlaget, ISBN 9788244613149 Vold Hansen, G. (2007) 'Samarbeid uten fellesskap - Om individuelle planer i kommunalt psykisk helsearbeid', Doktorgradsavhanding, Karlstad University Studies 2007:15, ISBN 978-91-7063-118- 4, Universitetstryckeriet van der Aalst, W. M.P. (2010) 'Configurable Services in the Cloud: Supporting Variability While Enabling Cross-Organizational Process Mining' in R. Meersman et al. (Eds.): OTM 2010, Part I, LNCS 6426, pp. 8–25 12
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Doctoral theses at NTNU, 2012:195 I
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NTNU Norwegian University of Scienc
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Preface This thesis is submitted to
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3.3 BPM tool and language support 3
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List of figures Figure 1 Relationsh
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OTP PaaS PIM PSM PAIS RFID SaaS SCA
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Introduction In order to face the f
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Introduction domain, suggesting a b
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Introduction information repositori
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Introduction conceptual model of th
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Introduction 1.5 Research context a
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Introduction Figure 2: Studies and
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Introduction cases of Norway and th
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Research method successful than tra
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Research method Figure 5 Nominal DS
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Research method 2.2.1 Creativity Pa
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Research method Other works discuss
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3 Business modelling and process su
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Business modelling and process supp
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Issues of design and implementation
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5 Research publications Research is
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Research publications experiences a
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Research publications and service i
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Research publications Publication d
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Research publications Gustav Aagese
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6 Contributions To achieve great th
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Contributions The administrative in
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Contributions In considering the se
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Contributions 6.3.2 The participati
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Contributions R38 R39 support based
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Contributions Figure 14 BPM service
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Contributions 6.5 C5: A conceptual
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7 Discussion and evaluation An expe
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Discussion and evaluation RQ4: What
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Discussion and evaluation The model
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Discussion and evaluation and usabi
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Discussion and evaluation We can on
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Discussion and evaluation personal
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Discussion and evaluation can satis
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Discussion and evaluation 7.4 Consi
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8 Conclusion and further work Anyon
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Conclusion and further work is that
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Conclusion and further work FW5 FW6
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References the 5th International Co
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References European Commission (200
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References automation systems - Req
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References Murhpy, J. (2005) Beyond
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References Covernment (EGOV 2008),
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Glossary Glossary Active model - A
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Glossary Policy chain - a multi age
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Appendix B: Selected publications P
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Paper 1 Service delivery in transfo
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2009) implies. We seek out to ident
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Take this example: Due to heavy tra
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a service-centric view, with govern
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There has been a critique of e-gove
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to using virtual agencies as a mean
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Access to services for citizens can
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Mofleh, S., Wanous, M. and Strachan
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ANALYSIS AND DESIGN OF BUSINESS PRO
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processes, and, finally, to the bus
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Figure 4 shows an example BPMN proc
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composition languages such as WCSI;
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3.3.2 Empirical evaluation of BPMN,
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Construct overload. The analytical
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weakness based on analytical proof
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annotation element. Extending BPMN
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Gane, C. Sarson, T. (1979) Structur
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Paper 3 Citizen-centric process vie
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2 BACKGROUND Existing stage models
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Van der Aalst (2000) differentiate
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When it comes to channels, it is ho
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Figure 3 Conceptual architecture fo
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use of e-signatures and electronic
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Golden, W. and Hughes, M. and Scott
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PROVIDING ADAPTIVE AND EVOLVING GOV
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important that e-government strateg
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information about actual use, invol
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y other actors responsible for the
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6.2 Inter-organizational Collaborat
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Elgesem, D. (2008) Lik tilgang for
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Page 199 and 200: the society at large. Health, safet
Page 201 and 202: with their case handling, the BIM (
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Page 206 and 207: SERVICE DEVELOPMENT FOR NATIONAL GO
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Page 222 and 223: 3.1.4 Use and adoption The regional
Page 224 and 225: 3.2.4 Use and adoption Regional age
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Page 232 and 233: Abstract CITIZEN CENTRIC PUBLIC SER
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Page 240 and 241: The fact that the receiving agency
Page 244: Paper 9 Public service provisioning
Page 247 and 248: Duncan (1995) defines an IT infrast
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Page 253 and 254: • Traceability of changes and mon
Page 255 and 256: integrated applications. We suggest
Page 257 and 258: Janssen, M. and Gortmaker, J. and W
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