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Paper 8 Citizen centric public service provisioning - A conceptual approach for next generation information infrastructures Gustav Aagesen and John Krogstie (2011) Citizen centric public service provisioning - A conceptual approach for next generation information infrastructures, 5th International Conference on Methodologies, Technologies and Tools enabling e -Government, 30 June - 1 July 2011, Camerino, Italy
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Doctoral theses at NTNU, 2012:195 I
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NTNU Norwegian University of Scienc
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Preface This thesis is submitted to
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3.3 BPM tool and language support 3
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List of figures Figure 1 Relationsh
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OTP PaaS PIM PSM PAIS RFID SaaS SCA
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Introduction In order to face the f
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Introduction domain, suggesting a b
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Introduction information repositori
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Introduction conceptual model of th
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Introduction 1.5 Research context a
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Introduction Figure 2: Studies and
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Introduction cases of Norway and th
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Research method successful than tra
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Research method Figure 5 Nominal DS
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Research method 2.2.1 Creativity Pa
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Research method Other works discuss
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3 Business modelling and process su
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Business modelling and process supp
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Issues of design and implementation
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5 Research publications Research is
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Research publications experiences a
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Research publications and service i
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Research publications Publication d
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Research publications Gustav Aagese
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6 Contributions To achieve great th
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Contributions The administrative in
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Contributions In considering the se
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Contributions 6.3.2 The participati
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Contributions R38 R39 support based
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Contributions Figure 14 BPM service
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Contributions 6.5 C5: A conceptual
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7 Discussion and evaluation An expe
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Discussion and evaluation RQ4: What
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Discussion and evaluation The model
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Discussion and evaluation and usabi
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Discussion and evaluation We can on
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Discussion and evaluation personal
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Discussion and evaluation can satis
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Discussion and evaluation 7.4 Consi
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8 Conclusion and further work Anyon
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Conclusion and further work is that
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Conclusion and further work FW5 FW6
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References the 5th International Co
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References European Commission (200
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References automation systems - Req
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References Murhpy, J. (2005) Beyond
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References Covernment (EGOV 2008),
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Glossary Glossary Active model - A
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Glossary Policy chain - a multi age
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Appendix B: Selected publications P
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Paper 1 Service delivery in transfo
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2009) implies. We seek out to ident
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Take this example: Due to heavy tra
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a service-centric view, with govern
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There has been a critique of e-gove
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to using virtual agencies as a mean
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Access to services for citizens can
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Mofleh, S., Wanous, M. and Strachan
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ANALYSIS AND DESIGN OF BUSINESS PRO
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processes, and, finally, to the bus
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Figure 4 shows an example BPMN proc
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composition languages such as WCSI;
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3.3.2 Empirical evaluation of BPMN,
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Construct overload. The analytical
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weakness based on analytical proof
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annotation element. Extending BPMN
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Gane, C. Sarson, T. (1979) Structur
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Paper 3 Citizen-centric process vie
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2 BACKGROUND Existing stage models
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Van der Aalst (2000) differentiate
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When it comes to channels, it is ho
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Figure 3 Conceptual architecture fo
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use of e-signatures and electronic
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Golden, W. and Hughes, M. and Scott
Page 180 and 181: PROVIDING ADAPTIVE AND EVOLVING GOV
Page 182 and 183: important that e-government strateg
Page 184 and 185: information about actual use, invol
Page 186 and 187: y other actors responsible for the
Page 188 and 189: 6.2 Inter-organizational Collaborat
Page 190 and 191: Elgesem, D. (2008) Lik tilgang for
Page 192: Paper 5 Investigating requirements
Page 195 and 196: provisioning. We will use the case
Page 197 and 198: 4 THE BUILDING PERMIT APPLICATION P
Page 199 and 200: the society at large. Health, safet
Page 201 and 202: with their case handling, the BIM (
Page 203 and 204: FAD (2006) ‘An Information Societ
Page 206 and 207: SERVICE DEVELOPMENT FOR NATIONAL GO
Page 208 and 209: single services to be linked togeth
Page 210 and 211: when creating new services or makin
Page 212: technical features of Altinn alone.
Page 216 and 217: THE ENTANGLEMENT OF ENTERPRISE ARCH
Page 218 and 219: alignment procedures and processes
Page 220 and 221: countries having high Internet and
Page 222 and 223: 3.1.4 Use and adoption The regional
Page 224 and 225: 3.2.4 Use and adoption Regional age
Page 226 and 227: which has been embraced at the nati
Page 228: Huang, R. and Zmud, R.W. and Price,
Page 233 and 234: finding the best fit services and m
Page 235 and 236: discussion of I-Plan, and how the a
Page 237 and 238: process context. Specific resource
Page 239 and 240: service receiver and have extensive
Page 241 and 242: approach. The I-Plan is however a s
Page 243 and 244: Thommesen, H. and Normann, T. and T
Page 246 and 247: PUBLIC SERVICE PROVISIONING AND ICT
Page 248 and 249: technological agreements, the infor
Page 250 and 251: e completed through supplying infor
Page 252 and 253: This ensures that that expertise fo
Page 254 and 255: in a multi-actor service network ca
Page 256 and 257: References List Aagesen, G. and Kro
Page 258: Appendix C: Additional publications
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