References van der Aalst, W.M.P. (2010) Configurable <strong>services</strong> in the cloud: Supporting variability while enabling cross-organizational process mining, In: Meersman, R., Dillon, T. and Herrero, P. (eds.), OTM Federated Conferences, 18th International Conference on Cooperative Information Systems (CoopIS 2010), Lecture Notes in Computer Science, Vol. 6426, Springer-Verlag, Berlin, pp. 8-25 van der Aalst, W.M.P., ter H<strong>of</strong>stede, A.H.M. and Weske, M. (2003) Business process management: A survey, In: Proceedings <strong>of</strong> the 2003 International Conference on Business Process Management (BPM 2003), Lecture Notes in Computer Science, Vol. 2678, Springer-Verlag, Berlin, pp. 1-12 van der Aalst, W.M.P., Weske, M. and Grünbauer, D. (2005) Case handling: A new paradigm for business process support, Data and Knowledge Engineering, 53(2), pp. 129-162 Amara, R. (1991) Views on futures research methodology, Futures, 23 (6), pp. 645–649 Andersen, K.V. and Henriksen, H.Z. (2006) E-government maturity models: Extension <strong>of</strong> the Layne and Lee model. Government Information Quarterly, 23(2), pp. 236-248 Bangemann, M., Cabral da Fonseca, P., Davis, P., de Benedetti, C., Gyllenhammar, P., Hunsel, L., Lescure, P., Maragall, P., Thorn, G., Velazquez-Gastelu, C., Bonfield, P., Davignon, E., Descarpentries, J.M., Ennis, B., Henkel, H.O., Knutsen, A., Makropoulos, C., Prodi, R., Timmer, J. and von Pierer, H. (1994) Bangemann report recommendations to the European Council - Europe and the Global Info Society, Official Report, 26 May 1994 Barry, D.K. (2003) Web <strong>services</strong> and service-oriented architectures: The savvy manager's guide, Morgan Kaufmann, Burlington Massachusetts Baum, C. and Di Maio, A. (2000) Gartner's four phases <strong>of</strong> e-government model, Research Note, Gartner Group Becker, J., Pfeiffer, D. and Räckers, M. (2007) Domain specific process modelling in <strong>public</strong> administrations – The PICTURE-approach, In: Wimmer, M.A., Scholl, H.J. and Grönlund, Å. (eds.), Proceedings <strong>of</strong> the 6th International Conference on Electronic Government (EGOV 2007), Regensburg, Germany, September 3-7 2007, Lecture Notes in Computer Science, Vol. 4656, Springer, Berlin/Heidelberg, pp. 68- 79 Becker, J., Niehaves, B. and Krause, A. (2009) Shared service center vs. shared service network: A multiple case study analysis <strong>of</strong> factors impacting on shared service configurations, In: Wimmer, M.A, Scholl, H.J., Janssen, M, and Traunmüller, R. (eds.), Proceedings <strong>of</strong> the 8th International Conference on Electronic Government (EGOV 2009), August 30 - September 3 2009, Linz, Austria, Lecture Notes in Computer Science, Vol. 5693, Springer-Verlag, Berlin/Heidelberg, pp. 115-126 Bekkers, V. (2006) Flexibility <strong>of</strong> information architecture in e-government chains, In: Wimmer, M.A., Scholl, H.J., Grönlund, Å. and Andersen, K.V. (eds.) Proceedings <strong>of</strong>
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Doctoral theses at NTNU, 2012:195 I
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NTNU Norwegian University of Scienc
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Preface This thesis is submitted to
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3.3 BPM tool and language support 3
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List of figures Figure 1 Relationsh
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OTP PaaS PIM PSM PAIS RFID SaaS SCA
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Introduction In order to face the f
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Introduction domain, suggesting a b
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Introduction information repositori
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Introduction conceptual model of th
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Introduction 1.5 Research context a
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Introduction Figure 2: Studies and
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Introduction cases of Norway and th
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Research method successful than tra
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Research method Figure 5 Nominal DS
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Research method 2.2.1 Creativity Pa
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Research method Other works discuss
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3 Business modelling and process su
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Business modelling and process supp
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Business modelling and process supp
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Business modelling and process supp
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Business modelling and process supp
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Issues of design and implementation
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Issues of design and implementation
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Issues of design and implementation
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weakness based on analytical proof
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annotation element. Extending BPMN
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Gane, C. Sarson, T. (1979) Structur
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Paper 3 Citizen-centric process vie
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2 BACKGROUND Existing stage models
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Van der Aalst (2000) differentiate
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When it comes to channels, it is ho
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Figure 3 Conceptual architecture fo
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use of e-signatures and electronic
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Golden, W. and Hughes, M. and Scott
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PROVIDING ADAPTIVE AND EVOLVING GOV
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important that e-government strateg
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information about actual use, invol
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y other actors responsible for the
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6.2 Inter-organizational Collaborat
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Elgesem, D. (2008) Lik tilgang for
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Paper 5 Investigating requirements
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provisioning. We will use the case
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4 THE BUILDING PERMIT APPLICATION P
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the society at large. Health, safet
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with their case handling, the BIM (
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FAD (2006) ‘An Information Societ
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SERVICE DEVELOPMENT FOR NATIONAL GO
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single services to be linked togeth
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when creating new services or makin
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technical features of Altinn alone.
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THE ENTANGLEMENT OF ENTERPRISE ARCH
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alignment procedures and processes
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countries having high Internet and
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3.1.4 Use and adoption The regional
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3.2.4 Use and adoption Regional age
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which has been embraced at the nati
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Huang, R. and Zmud, R.W. and Price,
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Abstract CITIZEN CENTRIC PUBLIC SER
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known, and knowledge about the doma
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through a defined system interface,
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The I-Plan should cover the overall
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The fact that the receiving agency
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social services (I-Plan), which is
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Paper 9 Public service provisioning
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Duncan (1995) defines an IT infrast
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change creation, pro-action, reacti
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developing a dynamic process model,
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• Traceability of changes and mon
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integrated applications. We suggest
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Janssen, M. and Gortmaker, J. and W