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References Krogstie, J. (2008) Using EEML for combined goal and process oriented modeling: A case study. In: Proceedings of the Thirteenth International Workshop on Exploring Modeling Methods for Systems Analysis and Design (EMMSAD 2008), 16-17 June 2008, Montpellier, France Krogstie, J., Sindre, G. and Jørgensen, H. (2006) Process models representing knowledge for action: a revised quality framework, European Journal of Information Systems, 15, pp. 91-102 Kutvonen, L. (2010) Reflective federation of enterprises in open service ecosystem, 14th IEEE International Enterprise Distributed Object Computing Conference Workshops, pp. 391-397 Landsbergen, D. Jr. and Wolken, G. Jr. (2001) Realizing the promise: Government information systems and the fourth generation of information technology. Public Administration Review, 61, pp. 206-218 Langlands, A. (2004) The good governance standard for public services, Office for Public Management and The Chartered Institute of Public Finance and Accountancy, London Lankhorst, M. (2009) Introduction to enterprise architecture, In: Lankhorst, M., Dietz, J., Proper, E. and Tribolet, J. (eds.), Enterprise architecture at work, Springer Verlag, Berlin/Heidelberg, pp. 1-11 Lawrence, P. (ed.), (1997) Workflow handbook 1997, Workflow Management Coalition, John Wiley and Sons, New York Layne, K. and Lee, J. W. (2001) Developing fully functional e-government: A four stage model. Government Information Quarterly, 18(2), pp. 122-136 Lillehagen, F. and Krogstie, J. (2008) Active knowledge modeling of enterprises, Springer Verlag, Berlin/Heidelberg Lu, R. and S. Sadiq (2007) A survey of comparative business process modeling approaches, In: Abramowicz, W. (ed.), Proceedings of the 10th International Conference, Business Information Systems, Poznań, Poland, April 25-27, Lecture Notes in Computer Science, Vol. 4439/2007, Springer-Verlag, pp. 82-94 March, S.T. and Smith, G. (1995) Design and Natural Science Research on Information Technology, Decision Support Systems 15(4), pp. 251-266 Misuraca, G., Broster, D., Centeno, C., Punie, Y., Lampathaki, F., Charalabidis, Y., Askounis, D., Osimo, D., Szkuta, D. and Bicking, M. (2010) Envisioning Digital Europe 2030: Scenarios for ICT in Future Governance and Policy Modelling. In: Misuraca, G. and Lusoli W. (eds.), IPTS JRC Scientific and Technical Reports. EUR 24614 EN -2010 Moon, M.J. (2002) The evolution of e-government among municipalities; Rhetoric or reality? Public Administration Review, 62(4), pp. 424-433 zur Muehlen, M. and Indulska, M. (2010) Modeling languages for business processes and business rules: a representational analysis, Information Systems, 35(4), pp. 379- 390 99
References Murhpy, J. (2005) Beyond e-government: The world's most successful technologyenabled transformations, Report of a study commissioned by UK Cabinet Office, November, Last accessed 16.03.2011 available at http://www.boozallen.com/media/file/151607.pdf Nordfors, L., Ericson, B., Lindell, H. and Lapidus, J (2009) Egovernment of tomorrow - Future scenarios for 2020, Swedish Governmental Agency for Innovation System Report VR, 28, ISBN: 978-91-85959-87-7 OASIS (2012) Transformational Government Framework Primer Version 1.0, 11 January 2012. OASIS Committee Note 01. Last accessed 16.03.2012 from http://docs.oasis-open.org/tgf/TGF-Primer/v1.0/cn01/TGF-Primer-v1.0-cn01.html Olsen, J.P (2010) Governing through institutional Building – Institutional theory and recent European experiments in democratic organization, Oxford University Press, New York Opdahl, A.L. and Sindre, G. (1997) Facet modeling: An approach to flexible and integrated conceptual modeling, Information Systems, 22(5), pp. 291-323 Opdahl, A.L. and Sindre. G. (2007) Interoperable Management of Conceptual Models, In: Krogstie, J., Opdahl, A.L. and Brinkkemper, S. (eds.) Conceptual Modelling in Information Systems Engineering, Springer Verlag, Berlin, pp. 75-90 van Oosterhout, M. and Waarts, E. and van Hillegersberg, J. (2005) Assessing Business Agility: A Multi-Industry Study in The Netherlands, In R. Baserville (Ed.), Business Agility and Information Technology Diffusion, IFIP TC8 W G8.6 International Working Conference. Atlanta, Georgia, USA, Springer Overbeek, S., Klievink, B. and Janssen, M.A . (2009) Flexible, event-driven, serviceoriented architecture for orchestrating service delivery. IEEE Intelligent Systems, 24(5), pp. 31-41 Pall, G.A. (1987) Quality process management, Prentice Hall, Englewood Cliffs, NJ Palvia, P., Leary, D., Mao, E., Midha, V., Pinjani, P. and Salam, A.F. (2004) Research methodologies in MIS: An update, Communications of the Association for Information Systems, 14 Peffers, K., Tuunanen, T., Gengler, C.E., Rossi, M., Hui, W., Virtanen, V. and Bragge, J. (2006) The design science research process: A model for producing and presenting information systems research, Proceedings of the First International Conference on Design Science Research in Information Systems and Technology (DESRIST 2006), pp. 83-106 Peffers, K., Tuunanen, T., Rothenberger, M.A. and Chatterjee, S. (2007) A design science research methodology for information systems research, Journal of Management Information Systems, 24(3), pp. 45-77 Pieterson, W. and van Dijk, J. (2006) Governmental service channel positioning: History and strategies for the future, In: Wimmer, M.A., Scholl, H.J., Grönlund, Å. and Andersen, K.V. (eds.) Proceedings of the 5th International Conference on Electronic Government (EGOV 2006), Krakow, Poland, September 4-8 2006, Lecture Notes in Computer Science 4084, Springer, Berlin/Heidelberg, pp. 53-59 100
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Doctoral theses at NTNU, 2012:195 I
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NTNU Norwegian University of Scienc
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Preface This thesis is submitted to
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3.3 BPM tool and language support 3
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List of figures Figure 1 Relationsh
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OTP PaaS PIM PSM PAIS RFID SaaS SCA
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Introduction In order to face the f
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Introduction domain, suggesting a b
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Introduction information repositori
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Introduction conceptual model of th
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Introduction 1.5 Research context a
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Introduction Figure 2: Studies and
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Introduction cases of Norway and th
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Research method successful than tra
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Research method Figure 5 Nominal DS
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Research method 2.2.1 Creativity Pa
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Research method Other works discuss
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3 Business modelling and process su
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Business modelling and process supp
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Issues of design and implementation
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5 Research publications Research is
Page 64 and 65: Research publications experiences a
Page 66 and 67: Research publications and service i
Page 68 and 69: Research publications Publication d
Page 70 and 71: Research publications Gustav Aagese
Page 72 and 73: 6 Contributions To achieve great th
Page 74 and 75: Contributions The administrative in
Page 76 and 77: Contributions In considering the se
Page 78 and 79: Contributions 6.3.2 The participati
Page 80 and 81: Contributions R38 R39 support based
Page 82 and 83: Contributions Figure 14 BPM service
Page 84 and 85: Contributions 6.5 C5: A conceptual
Page 86 and 87: 7 Discussion and evaluation An expe
Page 88 and 89: Discussion and evaluation RQ4: What
Page 90 and 91: Discussion and evaluation The model
Page 92 and 93: Discussion and evaluation and usabi
Page 94 and 95: Discussion and evaluation We can on
Page 96 and 97: Discussion and evaluation personal
Page 98 and 99: Discussion and evaluation can satis
Page 100 and 101: Discussion and evaluation 7.4 Consi
Page 102 and 103: 8 Conclusion and further work Anyon
Page 104 and 105: Conclusion and further work is that
Page 106: Conclusion and further work FW5 FW6
Page 109 and 110: References the 5th International Co
Page 111 and 112: References European Commission (200
Page 113: References automation systems - Req
Page 117 and 118: References Covernment (EGOV 2008),
Page 120 and 121: Glossary Glossary Active model - A
Page 122: Glossary Policy chain - a multi age
Page 126 and 127: Appendix B: Selected publications P
Page 128: Paper 1 Service delivery in transfo
Page 131 and 132: 2009) implies. We seek out to ident
Page 133 and 134: Take this example: Due to heavy tra
Page 135 and 136: a service-centric view, with govern
Page 137 and 138: There has been a critique of e-gove
Page 139 and 140: to using virtual agencies as a mean
Page 141 and 142: Access to services for citizens can
Page 143 and 144: Mofleh, S., Wanous, M. and Strachan
Page 146 and 147: ANALYSIS AND DESIGN OF BUSINESS PRO
Page 148 and 149: processes, and, finally, to the bus
Page 150 and 151: Figure 4 shows an example BPMN proc
Page 152 and 153: composition languages such as WCSI;
Page 154 and 155: 3.3.2 Empirical evaluation of BPMN,
Page 156 and 157: Construct overload. The analytical
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Page 160 and 161: annotation element. Extending BPMN
Page 162 and 163: Gane, C. Sarson, T. (1979) Structur
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Paper 3 Citizen-centric process vie
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2 BACKGROUND Existing stage models
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Van der Aalst (2000) differentiate
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When it comes to channels, it is ho
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Figure 3 Conceptual architecture fo
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use of e-signatures and electronic
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Golden, W. and Hughes, M. and Scott
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PROVIDING ADAPTIVE AND EVOLVING GOV
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important that e-government strateg
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information about actual use, invol
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y other actors responsible for the
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6.2 Inter-organizational Collaborat
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Elgesem, D. (2008) Lik tilgang for
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Paper 5 Investigating requirements
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provisioning. We will use the case
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4 THE BUILDING PERMIT APPLICATION P
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the society at large. Health, safet
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with their case handling, the BIM (
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FAD (2006) ‘An Information Societ
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SERVICE DEVELOPMENT FOR NATIONAL GO
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single services to be linked togeth
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when creating new services or makin
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technical features of Altinn alone.
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THE ENTANGLEMENT OF ENTERPRISE ARCH
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alignment procedures and processes
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countries having high Internet and
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3.1.4 Use and adoption The regional
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3.2.4 Use and adoption Regional age
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which has been embraced at the nati
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Huang, R. and Zmud, R.W. and Price,
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Abstract CITIZEN CENTRIC PUBLIC SER
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known, and knowledge about the doma
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through a defined system interface,
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The I-Plan should cover the overall
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The fact that the receiving agency
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social services (I-Plan), which is
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Paper 9 Public service provisioning
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Duncan (1995) defines an IT infrast
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change creation, pro-action, reacti
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developing a dynamic process model,
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• Traceability of changes and mon
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integrated applications. We suggest
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Janssen, M. and Gortmaker, J. and W
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