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Paper 6 Service development for national government information infrastructures – The case <strong>of</strong> Norway Gustav Aagesen and John Krogstie (2010) Service development for national government information infrastructures – The case <strong>of</strong> Norway, IFIP E-Government Conference 2010, Lausanne, Switzerland.
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Doctoral theses at NTNU, 2012:195 I
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NTNU Norwegian University of Scienc
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Preface This thesis is submitted to
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3.3 BPM tool and language support 3
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List of figures Figure 1 Relationsh
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OTP PaaS PIM PSM PAIS RFID SaaS SCA
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Introduction In order to face the f
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Introduction domain, suggesting a b
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Introduction information repositori
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Introduction conceptual model of th
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Introduction 1.5 Research context a
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Introduction Figure 2: Studies and
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Introduction cases of Norway and th
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Research method successful than tra
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Research method Figure 5 Nominal DS
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Research method 2.2.1 Creativity Pa
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Research method Other works discuss
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3 Business modelling and process su
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Business modelling and process supp
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Issues of design and implementation
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5 Research publications Research is
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Research publications experiences a
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Research publications and service i
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Research publications Publication d
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Research publications Gustav Aagese
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6 Contributions To achieve great th
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Contributions The administrative in
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Contributions In considering the se
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Contributions 6.3.2 The participati
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Contributions R38 R39 support based
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Contributions Figure 14 BPM service
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Contributions 6.5 C5: A conceptual
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7 Discussion and evaluation An expe
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Discussion and evaluation RQ4: What
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Discussion and evaluation The model
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Discussion and evaluation and usabi
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Discussion and evaluation We can on
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Discussion and evaluation personal
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Discussion and evaluation can satis
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Discussion and evaluation 7.4 Consi
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8 Conclusion and further work Anyon
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Conclusion and further work is that
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Conclusion and further work FW5 FW6
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References the 5th International Co
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References European Commission (200
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References automation systems - Req
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References Murhpy, J. (2005) Beyond
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References Covernment (EGOV 2008),
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Glossary Glossary Active model - A
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Glossary Policy chain - a multi age
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Appendix B: Selected publications P
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Paper 1 Service delivery in transfo
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2009) implies. We seek out to ident
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Take this example: Due to heavy tra
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a service-centric view, with govern
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There has been a critique of e-gove
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to using virtual agencies as a mean
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Access to services for citizens can
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Mofleh, S., Wanous, M. and Strachan
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ANALYSIS AND DESIGN OF BUSINESS PRO
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processes, and, finally, to the bus
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Figure 4 shows an example BPMN proc
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composition languages such as WCSI;
Page 154 and 155: 3.3.2 Empirical evaluation of BPMN,
Page 156 and 157: Construct overload. The analytical
Page 158 and 159: weakness based on analytical proof
Page 160 and 161: annotation element. Extending BPMN
Page 162 and 163: Gane, C. Sarson, T. (1979) Structur
Page 164: Paper 3 Citizen-centric process vie
Page 167 and 168: 2 BACKGROUND Existing stage models
Page 169 and 170: Van der Aalst (2000) differentiate
Page 171 and 172: When it comes to channels, it is ho
Page 173 and 174: Figure 3 Conceptual architecture fo
Page 175 and 176: use of e-signatures and electronic
Page 177 and 178: Golden, W. and Hughes, M. and Scott
Page 180 and 181: PROVIDING ADAPTIVE AND EVOLVING GOV
Page 182 and 183: important that e-government strateg
Page 184 and 185: information about actual use, invol
Page 186 and 187: y other actors responsible for the
Page 188 and 189: 6.2 Inter-organizational Collaborat
Page 190 and 191: Elgesem, D. (2008) Lik tilgang for
Page 192: Paper 5 Investigating requirements
Page 195 and 196: provisioning. We will use the case
Page 197 and 198: 4 THE BUILDING PERMIT APPLICATION P
Page 199 and 200: the society at large. Health, safet
Page 201 and 202: with their case handling, the BIM (
Page 203: FAD (2006) ‘An Information Societ
Page 207 and 208: infrastructure. The motivation for
Page 209 and 210: 2.3 Service development platform Se
Page 211 and 212: collaboration and economic incentiv
Page 214: Paper 7 The entanglement of enterpr
Page 217 and 218: This paper investigates the develop
Page 219 and 220: Figure 1 Framework for cross-countr
Page 221 and 222: addition to the self-declaration fo
Page 223 and 224: 3.2.1 Organization Besides at the M
Page 225 and 226: that autonomous national agencies a
Page 227 and 228: necessary to ensure standardization
Page 230: Paper 8 Citizen centric public serv
Page 233 and 234: finding the best fit services and m
Page 235 and 236: discussion of I-Plan, and how the a
Page 237 and 238: process context. Specific resource
Page 239 and 240: service receiver and have extensive
Page 241 and 242: approach. The I-Plan is however a s
Page 243 and 244: Thommesen, H. and Normann, T. and T
Page 246 and 247: PUBLIC SERVICE PROVISIONING AND ICT
Page 248 and 249: technological agreements, the infor
Page 250 and 251: e completed through supplying infor
Page 252 and 253: This ensures that that expertise fo
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in a multi-actor service network ca
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References List Aagesen, G. and Kro
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Appendix C: Additional publications
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