annual report 2011–12 - Parliament of New South Wales - NSW ...

Job Descriptions
Director General
• Provide overarching leadership
in the development, coordination
and implementation of the NSW
Government’s transport plans
and their associated policies,
reforms, projects and services
• Lead, advise and direct Transport
for NSW and operating agencies
on the strategic direction of
their organisation, the direction
of reform, investment and the
resolution of commercial, customer
service and performance issues
• Promote the overall safety
and security of the NSW
transport system
• Oversee the planning, maintenance
and delivery of transport
infrastructure and services to the
benefit of the people of NSW
and to support the social and
economic needs of the State
• Guide the prioritisation,
procurement and delivery
of integrated solutions for
transport infrastructure across
NSW to cater for population
and economic challenges and
to build a sustainable future
• Provide expert advice to the
Premier and Portfolio Ministers
on strategies and policies to
further the objectives of the
Government for the delivery
of transport services.
Deputy Director General
Customer Experience
• Build the evidence base of
customer and stakeholder insights
to inform customer-centric policy,
planning and service delivery
• Establish customer-based
performance standards
and measures based on
customer insights
• Direct communications programs
to engage with customers,
stakeholders and staff
• Develop and implement transport
brand strategies that reflect
the core value proposition of
transport products and services
• Coordinate the provision of advice
to Ministers to enable them to
fulfil Parliamentary obligations
and respond to correspondence
• Analyse trends in customer
feedback to inform thinking
about service improvements
• Manage the systems that give
customers the information they
need to access and navigate
the transport system
• Sponsor and provide guidance
on key service improvement
programs and major projects
across the transport cluster.
Deputy Director General
Planning and Programs
• Identify transport needs and
develop strategic transport
plans including the Long Term
Transport Master Plan, Regional
Transport Plans, city access
strategies and modal strategies
• Deliver an integrated approach
to transport planning, funding
and delivery in NSW
• Ensure the customer experience
is central to transport planning
and program outcomes
• Determine investment priorities for
transport infrastructure including
the Transport Access Program
• Collect, analyse and present
transport statistics and
conduct modelling to provide
an evidence-base to support
effective decision-making.
Deputy Director General
Transport Projects
• Drive the planning, construction
and delivery of current
infrastructure projects
• Promote safety in all aspects
of infrastructure delivery
• Employ sustainable practices,
innovation and excellence
in design and delivery
of a quality product
• Ensure value for money for
stakeholders through the
effective and efficient delivery
of transport infrastructure
• Ensure best practice business
systems exceed customer and
stakeholder expectations.
Deputy Director General
Policy and Regulation
• Drive customer focused strategic
policy for the transport portfolio
• Shape NSW’s contribution to
the national transport agenda
• Drive integration and
simplification of regulatory
and legislative instruments
• Engage with industry and key
stakeholders on policy reforms
• Deliver policy reforms to improve
services, access and safety
for customers and industry.
Deputy Director General
Freight and Regional
Development
• Develop a NSW Freight
and Ports Strategy
• Develop strategic planning for
key freight precincts including
ports and intermodal terminals to
support regional development
• Identify private sector
investment opportunities
• Develop a freight evidence base
• Monitor and benchmark
freight performance
• Establish relationships with
key industry stakeholders
Overview
Overview
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