annual report 2011â12 - Parliament of New South Wales - NSW ...
annual report 2011â12 - Parliament of New South Wales - NSW ...
annual report 2011â12 - Parliament of New South Wales - NSW ...
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Overview<br />
Director General’s<br />
Overview<br />
A fresh start for transport<br />
The establishment <strong>of</strong> Transport for<br />
<strong>NSW</strong> (Tf<strong>NSW</strong>) on 1 November 2011<br />
reflected a fundamental change to<br />
the way transport is planned and<br />
delivered in <strong>New</strong> <strong>South</strong> <strong>Wales</strong>.<br />
For the first time, we were<br />
able to take a completely<br />
integrated approach, bringing<br />
together all modes <strong>of</strong> transport<br />
to improve transport for<br />
customers across the State.<br />
We place the customer at the<br />
centre <strong>of</strong> everything we do.<br />
Tf<strong>NSW</strong> is tasked with making the<br />
transport system work better<br />
now, and to deliver a transport<br />
system <strong>of</strong> the future to meet<br />
the needs <strong>of</strong> our customers. We<br />
must ensure the transport system<br />
supports the social and economic<br />
needs <strong>of</strong> <strong>New</strong> <strong>South</strong> <strong>Wales</strong>.<br />
In a short period <strong>of</strong> time we have<br />
built Tf<strong>NSW</strong> and commenced<br />
major reform within the transport<br />
operating agencies that deliver<br />
rail, bus, ferry, road and maritime<br />
services to customers.<br />
A great deal <strong>of</strong> effort was spent<br />
on ensuring we had the right<br />
strategies, structures, processes,<br />
and most importantly, the right<br />
people in place. To begin delivering<br />
on our responsibilities, experts<br />
were recruited from across the<br />
transport cluster and externally.<br />
Our goal, to place the customer<br />
at the centre <strong>of</strong> everything we do,<br />
required insight into what customers<br />
need and expect from transport.<br />
We have asked and listened to<br />
customers, across every transport<br />
mode, and right across <strong>New</strong><br />
<strong>South</strong> <strong>Wales</strong>. We are establishing<br />
processes to ensure ongoing<br />
dialogue with our customers.<br />
Monitoring and measuring <strong>of</strong><br />
the attributes that customers<br />
value most are now being<br />
used as a means <strong>of</strong> driving<br />
service improvements in<br />
the areas that count.<br />
Similarly, consultation with the<br />
community and our customers<br />
has been central to the<br />
development <strong>of</strong> the <strong>NSW</strong> Long<br />
Term Transport Master Plan.<br />
To be finalised and released in<br />
late 2012, the Plan will provide<br />
a framework for transport<br />
policy and investment decisions<br />
over the next 20 years.<br />
The Plan will respond to key<br />
challenges such as population<br />
growth, job creation, land<br />
use needs and establishing a<br />
transport network that maximises<br />
benefits to the economy.<br />
2<br />
Transport for <strong>NSW</strong> Annual Report 2011–12
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