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38 CONTINUING PROFESSIONAL EDUCATION www.rockvalleycollege.edu/cpe Fall 2011 BUSINESS CAREERS Workplace Violence & Personal Safety Seminar Put habits, tactics and hardware between yourself and a criminal and greatly reduce your odds of becoming a victim of violent crime. According to the Federal Bureau of Labor Statistics: 48% of all non-fatal injuries from job-related assaults and violent acts occurred in health care and social services. OSHA statistic: Job related violence is the 3rd leading cause of workplace fatalities. (2nd among women) This seminar is a powerful educational experience that combines audience participation, demonstration of simple effective self-defense techniques and personal safety tips to accelerate learning and increase retention. Topics include: • Types of Workplace Violence • Preventing Workplace Violence • Effective Workplace Violence Prevention Programs • How to recognize and avoid dangerous people • The best way to survive an attack • Simple, effective self defense tactics • Self defense tools About the instructor: Joe Rosner is the Director of Best Defense USA and a recognized expert on personal safety and self-defense. He is the author of “Taking Care! Practical Personal Safety & Workplace Violence Solutions for Home Health Workers, Street Smarts & Self- Defense for Children, and The Real Estate Safety Book. He has been featured in the Chicago Tribune, Northwest Herald, Realtor Magazine, and other publications as well as on numerous radio and TV programs. • Course #: PED 036 RV Reg Code: 7752 10/3 Monday, 3:00-5:00 pm 1 Session RVC WOODWARD TECHNOLOGY CTR Room 142 Joe Rosner – Best Defense USA $49 • Course #: DPR 013 RV Reg Code: 7584 9/24 Saturday, 8:00 am-5:00 pm 1 Session RVC WOODWARD TECHNOLOGY CTR Room 152 Bellman Group $25 Black Belt Sales Training Series (.5 Credits) Selling as a martial art? Yes, a martial art is defined as an organized system of knowledge which allows a practitioner to greatly improve their chances of achieving a desired outcome. Selling is the exchange of information, between the prospect and the salesperson, intended to achieve a desired outcome--a signature on the dotted line. Knowledge, technique, attitude, discipline and self-control are needed to be a success in martial arts or in sales. A Black Belt instinctively chooses and effectively applies the right technique, anticipates, thinking several moves ahead, efficiently controls an encounter and shows up ready for action. Students will gain real world techniques that can be used the next day. Each of the five sessions can be taken “ala carte” or as a complete program. About the Instructor: Joe Rosner started selling greeting cards door to door at age 12. He built a successful lawncare business in high school and has sold products and services in boardrooms as well as on factory floors and kitchen tables. He is the author of three books and is a highly regarded public speaker. • Course #: BUS 093 RV2 Reg Code: 7730 9/29-10/27 Thursdays, 8:00-10:00 am 5 Sessions RVC WOODWARD TECHNOLOGY CTR Room G10 Joe Rosner – Best Defense USA $169 Presentation Skills Tips, tactics and techniques for creating and delivering sales presentations that persuade prospects to make profitable decisions. Power- Point, online and traditional sales presentation will be discussed. • Course #: OSB 031 RV2 Reg Code: 7739 9/29 Thursday, 8:00-10:00 am 1 Session RVC WOODWARD TECHNOLOGY CTR Room G10 Joe Rosner – Best Defense USA $39 Handling Objections Skilled sales people welcome objections and use them to close business. A variety of techniques for turning a “no” into a “yes” will be taught. • Course #: OSB 033 RV3 Reg Code: 7746 10/6 Thursday, 8:00-10:00 am 1 Session RVC WOODWARD TECHNOLOGY CTR Room G10 Joe Rosner – Best Defense USA $39 Time & Attitude Management Although selling is very rewarding it can be a minefield of ego busting discouragements. Staying on course and on task is crucial for success. Strategies for optimizing mood and calendar will be detailed. • Course #: OSB 036 RV2 Reg Code: 7747 10/13 Thursday, 8:00-10:00 am 1 Session RVC WOODWARD TECHNOLOGY CTR Room G10 Joe Rosner – Best Defense USA $39 Prospecting, Cold Calling & Appointment Setting How to find and approach prospective customers successfully. Internet resources, social media, networking, and getting referrals will be covered. Methods of getting calls returned, appointments set, and ways to get in the door and in front of prospects will taught. • Course #: OSB 037 RV3 Reg Code: 7749 10/20 Thursday, 8:00-10:00 am 1 Session RVC WOODWARD TECHNOLOGY CTR Room G10 Joe Rosner – Best Defense USA $39 Closing Skills How and when to close the deal and keep it closed will be covered. The “Puppy Dog Close”, “The Paperwork Close”, “The Assumed Close”, “The Contingent Close”, and more will be covered. • Course #: OSB 038 RV2 Reg Code: 7751 10/27 Thursday, 8:00-10:00 am 1 Session RVC WOODWARD TECHNOLOGY CTR Room G10 Joe Rosner – Best Defense USA $39 RVC BOOKSTORE Student Center, Ground level http://rvc.bncollege.com or (815) 921-1680 For Fall hours and to order or view used and new textbooks visit us online at www.whywaitforbooks.com Sales Training - Success Series (1 Credit) Seeking a career or initial training in the sales field, or looking to refresh your sales skills, this hands-on class is for you! Courses can be taken individually or take all six for a discounted tuition. • Course #: BUS 093 RV Reg Code: 7531 9/21-10/26 Wednesdays, 6:00-8:30 pm 6 Sessions RVC PHYSICAL EDUCATION CTR Room 0116 Jerry Kitchen $275 Professional Selling in a Relationship Approach Examples and experience will be used in examining relationship selling and using today’s consultant approach through the use of positive statements and alternatives. Companies buy from people…they don’t buy from companies. • Course #: OSB 036 RV Reg Code: 7187 9/21 Wednesdays, 6:00-8:30 pm 1 Session RVC PHYSICAL EDUCATION CTR Room 0116 Jerry Kitchen $50 Sales Methodology The Five Steps to a sale will be covered – AIDCA concept. Expand on FAB. Role playing included. • Course #: OSB 033 RV2 Reg Code: 7532 9/28 Wednesdays, 6:00-8:30 pm 1 Session RVC PHYSICAL EDUCATION CTR Room 0116 Jerry Kitchen $50 Making Appointments Use of the phone to secure appointments and record keeping will be covered along with Jerry’s system of non-threatening ways to break sales resistance. • Course #: OSB 037 RV Reg Code: 7533 10/5 Wednesdays, 6:00-8:30 pm 1 Session RVC PHYSICAL EDUCATION CTR Room 0116 Jerry Kitchen $50
CONTINUING PROFESSIONAL EDUCATION Questions? Call (815) 921-3900 Fall 2011 39 BUSINESS CAREERS Fun Out of Cold Calling Make warm sales out of cold calls. What to do when you don’t have an appointment, how to observe, getting attention, and questions to ask will be covered. Role playing included. • Course #: OSB 037 RV2 Reg Code: 7534 10/12 Wednesdays, 6:00-8:30 pm 1 Session RVC PHYSICAL EDUCATION CTR Room 0116 Jerry Kitchen $50 Sales Presentations Fifteen reasons why you should physically demonstrate. Learn demonstration and presentation techniques. Role playing included. • Course #: OSB 031 RV Reg Code: 7535 10/19 Wednesdays, 6:00-8:30 pm 1 Session RVC PHYSICAL EDUCATION CTR Room 0116 Jerry Kitchen $50 Closing the Sale “Negotiation Rap” Learn how to overcome a negative and redirect to the positive. Time management and role playing included. • Course #: OSB 038 RV Reg Code: 7536 10/26 Wednesdays, 6:00-8:30 pm 1 Session RVC PHYSICAL EDUCATION CTR Room 0116 Jerry Kitchen $50 Body Language- Social Interaction Did you know that when two people are speaking to each other there are two conversations taking place -verbal and physical? Listening with only your ears can place you at a big disadvantage in professional, social, and personal situations. This seminar will help you understand facial expressions and body language, how to speak body language and listen with your eyes. You’ll learn to read someone’s face like an automobile dashboard-how to know it’s Pinocchio before his nose starts to grow, how to look your best before leaving the house, how to be liked in four seconds and how to stand and sit to better your chances of success. You will also learn how to send body language messages that will close deals. If being successful in business and social situations is important to you, this seminar is a must. • Course #: BUS 014 RV3 Reg Code: 7949 10/25 Tuesday, 6:00-8:00 pm 1 Session RVC CLASSROOM BLDG II Room 124 James A. Zalud $25 Body Language for Interviewing “You got the job.” That’s what you want to hear after you’ve had an interview. You will learn to speak winning body language and listen to the interviewer with your eyes. Know what to do with your posture, hands, eyes, and yes, even your voice. If you are serious about getting a job, attend this seminar. • Course #: BUS 014 RV2 Reg Code: 7083 10/11 Tuesday, 6:00-8:00 pm 1 Session RVC CLASSROOM BLDG II Room 124 James A. Zalud $25 A New Approach to Selling Today’s salesperson has to come equipped with sales principles and an understanding of non-verbal communication. This seminar gives a basic understanding of what it takes to be better in sales. Learn how to develop prospects and know if you are talking to the right person— know if the right person is telling you the truth. Look your best before leaving the house and be liked in 4 seconds. Learn where to stand and sit to better your chances of success, also express and read body language messages to handle objections and close deals. If being more successful in sales is important, this seminar is a must! • Course #: OSB 030 RV Reg Code: 7185 10/18 Tuesday, 6:00-9:00 pm 1 Session RVC CLASSROOM BLDG II Room 124 James A. Zalud $50 Improve Your Memory Have you ever met people, and within minutes, forgotten their names? Can’t remember a license plate, phone number or grocery list? Over 50 and forgetful? This seminar will help you improve your memory—immediately! Learn how to remember 10 names after one meeting. You will remember 10 objects—in order, reverse order or randomly—after one glance. You will learn how to memorize a 10 digit number in seconds, as well as how to give a speech without any notes. If you are serious about improving your memory, attend this seminar. • Course #: BUS 014 RV1 Reg Code: 7776 10/4 Tuesday, 6:00-9:00 pm 1 Session RVC CLASSROOM BLDG II Room 124 James A. Zalud $50 Instructor: Jim Zalud is a veteran seminar presenter with over 25 years of experience. Additionally, Jim has been a marketing consultant to corporations, cities, universities, and numerous small businesses. He has been a coach to executives and politicians. Jim is currently conducting Body Language seminars for social and business audiences as well as law enforcement and corrections personnel through North East Multi-Regional Training, Inc. (NEMRT) Health & Wellness in the Workplace Workplace wellness is a growing trend. Many companies like the concept of a wellness program but really don’t know where to begin. Learn how to start a wellness committee at work, motivate your employees to take charge of their health, provide employees with the tools and knowledge to live a healthy lifestyle, and learn how to keep the motivation going throughout the year. • Course #: HLT 067 RV Reg Code: 6919 9/21 Wednesdays, 6:00-8:00 pm 4 Sessions RVC CLASSROOM BUILDING II Room 124 Sherri Habben $79 About the instructor: Sherri Habben has worked for Rockford Health Systems for the past ten years with a focus on health and wellness in the work place, and currently has approximately 200 clients in the area. She has been an integral part of planning and developing the internal wellness program for the hospital. In 2010 she received the “40 forty leaders under 40” award from the Rockford Chamber. LEADERSHIP IN ACTION PRESENTS: Managing Time, Not Chaos Getting organized is one thing Staying organized is another. Many people have a general idea of what they need to achieve, but have settled into a routine without taking the time to periodically review and reorganize, while others have not taken the time to even consider what comes at them on a day to day basis. Join us as we spend time developing skills meant to maintain organization not just a temporary fix to the chaos. We will discuss time management, prioritization, and organization that ease stress and allow you more time to enjoy life. • Course #: OSB 022 RV Reg Code: 7544 9/13 Tuesday, 6:00-9:00 pm 1 Session RVC STUDENT CENTER BLDG Room 1222 Leadership in Action $45 Making Performance Evaluations Count Leadership in Action believes that performance evaluations are a tool to promote growth within individuals that leads to a higher level of organizational development and ultimately customer satisfaction. Through coaching and accountability it is possible to harness the power of performance evaluations and utilize that power for progress. • Course #: OSB 022 RV2 Reg Code: 7545 9/20 Tuesday, 6:00-9:00 pm 1 Session RVC STUDENT CENTER BLDG Room 1222 Karen Redieske and Ian Gregory $45 MBS: My Boss Sucks If you go to work feeling like what you do isn’t noticed, appreciated, or valued if you feel criticized, demeaned, and you feel there is little chance for change or even promotion. If you feel any of these things and it’s coming from your boss then this is the class for you. Know that you are not alone. Spend some time with others that are in the same situation as together we learn strategies and tips for keeping our sanity and finding ways to improve the situation. • Course #: OSB 022 RV3 Reg Code: 7977 11/29 Tuesday, 6:00-9:00 pm 1 Session RVC STUDENT CENTER BLDG Room 1222 Karen Redieske and Ian Gregory $45 THE Class for Human Resources, Development & Training Officers You’ve been charged with making positive change within your organization, now what? Do you know what is working or more importantly what is not? Can you see the big picture of what change will bring to the organization? Can you develop a clear and concise survey that can be the catalyst for progress? Toghether we will discuss solutions for these questions and more. Included in this program is an opportunity to participate in an Organizational Development Assessment. • Course #: OSB 022 RV4 Reg Code: 7978 12/6 Tuesday, 6:00-9:00 pm 1 Session RVC STUDENT CENTER BLDG Room 1222 Karen Redieske and Ian Gregory $45
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