86 <strong>Novell</strong> <strong>iManager</strong> <strong>2.7.5</strong> <strong>Administration</strong> <strong>Guide</strong>
8 8Troubleshooting This section provides some troubleshooting tips resulting from <strong>Novell</strong>’s testing of <strong>iManager</strong>. These tips are arranged alphabetically in the following topics: • Section 8.1, “Authentication Issues,” on page 88 • Section 8.2, “Accessing NCP Server Objects,” on page 90 • Section 8.3, “Deleting and Re‐creating User Accounts with the Same Name (Windows XP/ 2000),” on page 91 • Section 8.4, “DNS 630 Error Message Appears When Creating a Property Book with Invalid Characters in Name,” on page 91 • Section 8.5, “eDirectory Maintenance Task Errors,” on page 91 • Section 8.6, “Enabling Debug Messages for Install and Configure,” on page 91 • Section 8.7, “History Does Not Automatically Sync Across Multiple Simultaneous User Logins,” on page 91 • Section 8.8, “<strong>iManager</strong> Doesnʹt Work after Installing Groupwise 7.0 WebAccess (Windows Server 2000/2003),” on page 92 • Section 8.9, “Missing Attribute, Object, or Value Errors,” on page 92 • Section 8.10, “Missing Roles or Tasks in the Configure View,” on page 92 • Section 8.11, “Performing a System Restore from Image Software,” on page 93 • Section 8.12, “Running eDirectory and <strong>iManager</strong> on the Same Machine (Windows only),” on page 93 • Section 8.13, ““Service Unavailable” Message Appears During Multiple Plug‐In Installs,” on page 94 • Section 8.14, “Tomcat,” on page 94 • Section 8.15, ““Unable to Determine Universal Password Status” Error,” on page 95 • Section 8.16, “<strong>iManager</strong> Workstation Does Not Display Information,” on page 95 • Section 8.17, “Sometimes Refresh Button Does Not Function,” on page 96 • Section 8.18, “<strong>iManager</strong> Plug‐in Installation Hangs or Plug‐ins Are Not Properly Installed,” on page 96 • Section 8.19, “Login Issue with Tree IP Address Change,” on page 97 • Section 8.20, “Insufficient Java Heap Size Results in Failed Login,” on page 98 • Section 8.21, “Java Error Messages are Displayed After Closing the Browser of <strong>iManager</strong> Workstation,” on page 98 • Section 8.22, “<strong>iManager</strong> and LDAP Use Different Date Ranges,” on page 99 Troubleshooting 87