TAV IT

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TAV Airports Holding Annual Report 2008
servıce companıes
Ground Handling: Havas
Turkey’s oldest ground
handling services company
Through its subsidiary Havas, TAV Airports Holding
delivers exceptional service in ground handling within the
scope of airport operations.
Havaalanları Yer Hizmetleri A.Ş. (Havas) is Turkey’s
first and largest ground handling services company,
currently serving 18 airports. Havas was founded as a
state enterprise in 1933 to provide ground handling and
catering services to airlines. The Company’s catering
services division was spun off as a separate company
in 1987, whereas the ground handling services division
continued its operations under the Havas name as the
most experienced ground handling services company in
Turkey.
Havas was privatized in 1995 as the first, and most
successful, privatization in Turkey. In 2005, 60% of Havas
was acquired by TAV Airports, whereas the remaining
shares of Havas were acquired in 2007. As a result, Havas
became a wholly-owned subsidiary of TAV Airports
Holding.
TAV Airports Holding’s ground handling services company
Havas has received many awards from the world’s
leading airline companies. Havas provides world-class
quality service with its equipment park and technological
infrastructure.
Havas provides passenger and baggage transactions,
ramp and aircraft cleaning, load control and
communications, cargo, flight operation, transportation,
representation and monitoring services. The Company
provides ground handling services at the İstanbul
Atatürk, Ankara Esenboğa, İzmir Adnan Menderes,
Adana, Antalya, Bodrum, Dalaman, Gaziantep, Trabzon,
Kayseri, Nevşehir, Batman, Konya, Sivas, Adıyaman,
Şanlıurfa, Elazığ and Muş airports. Havas has an
extensive portfolio of over 200 airlines, serving scheduled
as well as chartered flights.
In an attempt to deliver better, higher quality and
faster service to its customers, Havas also provides
import warehousing services. Its warehouse capacity is
approximately 700 tons per day.
Havas has also operated the Hopa Passenger Terminal
since December 2007. The Hopa Terminal is connected
to the Batumi International Airport, operated by TAV
Airports Holding. Hopa Terminal provides an easy
travel option to the Eastern Black Sea region due to its
proximity to the area.
Havas provides passenger transportation services
between the airport and the city center at the İstanbul
Atatürk, İstanbul Sabiha Gökçen, Ankara Esenboğa, İzmir
Adnan Menderes, Antalya, Bodrum, Dalaman, Malatya,
Samsun, Hatay, Gaziantep, Konya, Hopa and Şanlıurfa
airports, as well as parking services at the Bodrum
Airport.
Havas International Awards
• The İzmir Adnan Menderes Airport was deemed the
best of the summer season in 2007 and 2008 from
among the countries served by British Airways.
• SAS Norge Airlines 2007: “Excellence Award“
• TÜV 2004: “World’s Best Quality Management Award”
• KLM Royal Dutch Airlines 2004: “5 Crown Award”
• British Airways 2004: “One of the three best ground
handling services received by British Airlines”
• First Choice Airlines 2004: “World’s Best Ground
Handling Company” (Havas ranked first for its services in
Dalaman, and second for its services in Bodrum.)
• First Choice Airlines 2003: “World’s Best Ground
Handling Company”
• KLM Royal Dutch Airlines 2002: KLM Royal Dutch
Airlines’ second largest award “4 Crown”
• Privatization Administration 2000: “Best Privatization
Certificate”