TAV IT

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74 TAV Airports Holding Annual Report 2008 servıce companıes BTA A rich menu of world cuisine At the airports operated by TAV Airports Holding, BTA offers passengers high-quality and healthy foods that comply with international food standards with the comfort and safety-oriented contemporary service approach of TAV Airports. A 66.66% owned subsidiary of TAV Airports Holding, BTA offers catering services via cafes, bars, restaurants, passenger lounges and kiosks 24 hours a day for passengers from many different countries and cultures. Combining a rich menu selected from the cuisines of the world--with traditional Turkish hospitality--BTA caters to an average of 24 thousand people daily. With a seating capacity for 10,500, BTA offers its customers quick, meticulous service at the airports in which it operates. Sharing the extensive vision of TAV Airports, BTA expanded beyond the boundaries of the airports it operates in, and is on its way to becoming an international brand in the catering sector. The most important steps in this direction are the ISO 9001:2000 Quality Management System certificate, as well as the ISO 22000: Food Safety Management System certificate, an indicator of 100% food safety and flawless food production in the food production sector; both of which BTA has received. In 2007, BTA Catering Services registered a major accomplishment by winning the International Tourist, Hotel and Food Industry Award, which has 40 candidate country participants and is organized each year by the Trade Leaders’ Club, whose members include world tourism sector leaders. Cakes&Bakes In recent years, Turkish consumers have been increasingly getting in the habit of dining out, and catering professionals active on a global scale increased their presence in Turkey. Founded in 2006 by BTA in order to meet the need for companies to produce food according to high standards, and arising as a direct consequence of these recent developments, Cakes&Bakes is now a supplier to world-renowned fast food and coffee house chains. Producing bread, cakes, pastry products, sandwiches and salads in its five-story, 3,000 squaremeter building in İkitelli, Cakes&Bakes supplies 200 stores of internationally known food and beverage chains throughout Turkey, as well as the units at the airports where BTA operates. With a production capacity of 1 million units per month, Cakes&Bakes is awaiting food enthusiasts with a wide array of delicious selections at the Cakes&Bakes cafes it has launched at the airports where BTA provides catering services. Home Comfort at the Airport: İstanbul International Airport Hotel Airport hotels are designed to provide the fastest and most comfortable service to passengers. Like almost all the leading airports in the world, İstanbul Atatürk Airport has an elegant hotel designed for the comfort and convenience of passengers. İstanbul International Airport Hotel provides its customers with all the comforts of a home away from home. Offering luxurious accommodations, İstanbul International Airport Hotel is operated by BTA, a TAV Airports company. İstanbul International Airport Hotel consists of an air side and a land side. There are 64 rooms on the land side, and 21 rooms on the air side. With the convenience and comfort of passengers in mind, all rooms are equipped with a screen showing flight details, a music system, internet access and a mini bar. As part of the unlimited service approach of TAV Airports, hourly accommodations, in addition to daily accommodations, are offered in the air side rooms. Located under the same roof as the airport, the Hotel offers practical and comfortable services for passengers on their own terms. İstanbul International Airport Hotel meets all the needs of businessmen and companies, including dinner and meeting organization, thanks to its expansive meeting area. Airport Hotel meeting rooms serve guests with Turkish hospitality, healthy products, high-quality service and a selection of delicious menus.
Combining a rich menu selected from cuisines from around the world, coupled with traditional Turkish hospitality, BTA caters to an average of 24 thousand people daily with quick, meticulous service.
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annual report 2008
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Bringing people together...
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Batumi Tbilisi İstanbul GEORGIA An
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TAV Value Chain Value Creation: As
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Decisive strides on the way from lo
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Organizational Structure Board of D
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2006 >> Operation and construction
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After undertaking successful projec
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İlhan İl, Board Member, TAV Airpo
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senıor management Mustafa Sani Şe
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Ersagun Yücel, General Secretary,
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commıttees Müjdat Yücel, General
Page 25 and 26: key operatıonal ındıcators Passe
Page 27 and 28: € 627,349 2008 € 507,529 2007
Page 29 and 30: 40,948,987* 2008 34,646,216 2007 Ca
Page 31 and 32: 368,810 2008 355,007 2007 TAV Airpo
Page 33 and 34: primarily from aviation income from
Page 35: (EUR million) 2008 2007 Net cash ge
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Page 43 and 44: Esenboğa is the first airport in T
Page 51 and 52: TAV Airports Holding is seeking to
Page 53 and 54: At the Tbilisi International Airpor
Page 55 and 56: Meeting the customers’ needs with
Page 57 and 58: All operations, except for air traf
Page 59 and 60: Currently under construction, and p
Page 61 and 62: Operating the airport of the capita
Page 63: Macedonia, Shtip Cargo Airport Mace
Page 71 and 72: TAV O&M serves passengers with many
Page 83 and 84: TAV Security staff consists of expe
Page 85: TAV IT at Passenger Terminal Expo 2
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Page 120 and 121: Table of Contents Independent Audit
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TAV IT

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