ARTA Annual Report 2009 - Auckland Transport

Service to the airport expanded
In June 2008, the hard-to-miss, bright blue Airbus Express commenced a simpler route with lower fares and
improved frequency from Auckland city.
From September, passengers headed to the airport from the North Shore could buy an integrated ticket
linking the Northern Express to the Airbus Express at Britomart.
An airport to Manukau service, the ‘380 Manukau Airporter’ linking to train connections, began in October.
RESULT: Patronage on the Airbus Express service has increased by 13.5%.
Redesign of West Auckland, South-west Rodney and Western Bays
A preliminary redesign of the local and key corridor bus service network was completed in November 2008,
with Waitakere City Council and local operators. The redesign is intended to create a local, comprehensive,
legible bus network that’s integrated with the rail network. A similar redesign of bus services in Western
Bays went out for public consultation early in 2009, following discussions with Auckland City Council
and operators.
Review of poor performing services
ARTA has put in place a twice-yearly programme and system for regular review of patronage on existing
services, with the aim of rationalising those that are underperforming.
The review process is triggered by minimum patronage levels at peak and off-peak times.
In the first review, 10 services were identified as having low patronage. The first set of proposed
rationalisations was consulted on during March and April and changes implemented in June 2009.
Working in partnership: Andrew Ritchie (Director, Ritchies Transport)
with Mark Lambert (General Manager, Customer Services, ARTA)
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