ARTA Annual Report 2009 - Auckland Transport
ARTA Annual Report 2009 - Auckland Transport
ARTA Annual Report 2009 - Auckland Transport
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1.2 <strong>Transport</strong> outcome measures continued<br />
Strategic<br />
Challenge<br />
Performance<br />
Measure<br />
Target 07/08 Result 08/09 Target 08/09 Result<br />
Improve service<br />
punctuality<br />
RTN services<br />
arrive at all<br />
stations within<br />
5 minutes of<br />
scheduled time<br />
Northern Busway services<br />
arrive at destination<br />
station within 5 minutes of<br />
scheduled time<br />
Western Line rail services<br />
arrive at destination<br />
station within 5 minutes<br />
of scheduled time<br />
99.8% 95% 98.6%<br />
80.8% 80% 87.8%<br />
Southern and Eastern<br />
Line rail services arrive at<br />
stations within 5 minutes<br />
of scheduled time<br />
82.8% 80% 84.2%<br />
QTN bus and<br />
ferry services<br />
begin their<br />
route within<br />
5 minutes of<br />
scheduled time<br />
Bus and ferry services<br />
(using real time) begin<br />
their route within 5<br />
minutes of scheduled time<br />
Real time<br />
data is not<br />
available<br />
for QTN.<br />
99% based<br />
on self<br />
reporting by<br />
operators<br />
95% (based<br />
on real time<br />
data)<br />
87.6% (based<br />
on real time<br />
data for QTN<br />
trips towards<br />
CBD)<br />
Improve<br />
responsiveness<br />
Closure rates<br />
for customer<br />
enquiries<br />
Customer enquiries to<br />
MAXX and <strong>ARTA</strong> Enquiry<br />
are resolved within<br />
timeframes<br />
11,058 cases<br />
received.<br />
64% closed<br />
within 10<br />
days<br />
Number and<br />
% resolved<br />
within<br />
timeframe<br />
15,362 cases<br />
received.<br />
84% closed<br />
within 10<br />
days<br />
Enhance<br />
efficiency<br />
by directing<br />
resources to<br />
Quality Transit<br />
Network<br />
corridors and<br />
by rationalising<br />
local bus<br />
services using<br />
the priorities<br />
set out in the PT<br />
Network Plan<br />
Cost per<br />
passenger<br />
Rail – less than $4.82 per<br />
passenger<br />
Bus – less than $2.12 per<br />
passenger<br />
Ferry – less than $1.39 per<br />
passenger<br />
$4.42 $4.82 $4.46<br />
$1.85 $2.12 $2.00<br />
$0.94 $1.39 $1.13<br />
Change<br />
<strong>Auckland</strong>ers’<br />
travel behaviour<br />
by developing,<br />
promoting<br />
and marketing<br />
attractive<br />
transport<br />
options<br />
Reduction in<br />
car trips to<br />
TravelWise<br />
schools<br />
Reduction in<br />
morning peak<br />
car trips to<br />
TravelWise<br />
workplaces/<br />
tertiary<br />
institutions<br />
12,600 fewer car trips in<br />
morning peak by 2014 =<br />
5,000 by 08/09. Measured<br />
via surveys of TravelWise<br />
schools in Term 4<br />
3,500 fewer car trips each<br />
morning peak by 2016.<br />
Target is 1,400 by 08/09.<br />
Measured by repeat<br />
surveys<br />
4,503 5,000 5,010<br />
1,282 1,400 1,482<br />
Reduction in car<br />
trips through<br />
Neighbourhood<br />
Accessibility<br />
Plans<br />
3,900 fewer car trips<br />
by 2016 through<br />
Neighbourhood<br />
Accessibility Plans<br />
implemented by local<br />
councils<br />
0 0 0<br />
60
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