ARTA Annual Report 2009 - Auckland Transport

Reliable services drive growth
ARTA’s Statement of Intent sets targets for the percentage of services on the Rapid Transit Network that are
reliable and punctual (see performance measures on page 57). Service reliability is a key factor in growing
patronage on the network.
The Western Line has lower targets than the Southern/Eastern lines because of continued double tracking
work. The ongoing rail upgrade programme, including new stations at Newmarket and New Lynn, will
continue to affect the reliability of services until the work is complete. Other issues such as signalling and
points failures, train mechanical faults and accidents have undermined reliability of train services, particularly
in June 2009.
Despite this, delays due to infrastructure faults fell by May 2009 to their lowest level in three years and the
proportion of services arriving on time or within five minutes of schedule remains above the targets set in
ARTA’s Statement of Intent.
The Northern Express provides an exceptionally reliable service, with 98.6% of buses arriving early or within
five minutes of schedule.
RAIL SERVICES OPERATING ON TIME (within 5 minutes of schedule)
100%
95%
90%
Proportion on time
85%
80%
75%
70%
65%
60%
55%
50%
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun
Month
On time 2008-09
19