ARTA Annual Report 2009 - Auckland Transport

• The installation of 150 ‘Type 1’ real time passenger information units
at high-use bus stops across the region is complete. Two prototype
what the customer’s wait
experience is like, e.g.
branded directional and
timetable information
at station, safety and
shelter from weather
at station
Wait
CHS Metro-i real time, solar powered information signs were trialled
at lower use bus stops and proved successful. The next step is to
install up to 200 of these units throughout the region.
• Plans for a multi-modal system to provide real time information
at rail stations and ferry terminals are well under way.
Tenders were called from suppliers of systems and equipment, the
funding and approval to proceed was granted in May, and ARTA is
reviewing the proposals with the Greater Wellington Council (to
leverage off their similar project) with the expectation of purchasing a
system in October. Real time displays will start rolling out in November,
firstly at Britomart then throughout the network in 2010.
• This year, PA announcements at train stations have been enhanced.
During disruptions a dedicated disruption response team has been
based at Britomart. We have also increased the provision of public
announcement and on-board staff to inform customers about planned
disruptions and engineering works.
• Waiting times across the network have decreased due to an increase in
scheduled services.
• At bus stops, customers can text their bus number, located on the pole,
to 3666 and find out when the next bus is due.
• Improved safety signage has been installed on all trains. There are
additional signs in carriages plus black and yellow bands on the interior
and exterior of door edges to prevent passengers getting their arms
caught in closing doors.
• In late 2008, improvements to waiting facilities for up to 20 passengers
at Half Moon Bay, in the form of a boardwalk canopy and shelter, have
provided much needed protection from wind and rain.
• At the Downtown Ferry Terminal a new canopy and glass wall provide
similar shelter.
• 21 out of 41 rail stations have been upgraded in the past five years.
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