A prActicAl guide Benchmarking in european Higher education

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A Practical Guide Benchmarking in European Higher Education This handbook has been drafted by experts in higher education in the context of a two-year EU-funded project, Benchmarking in European Higher Education. The project was implemented by four partner organisations: the European Centre for Strategic Management of Universities (ESMU), the Centre for Higher Education Development (CHE), the UNESCO European Centre for Higher Education (UNESCO-CEPES) and the University of Aveiro, which carried out extensive desk and bibliographical research into benchmarking concepts and practices. The partners designed a typology to characterise collaborative benchmarking groups in higher education and carried out interviews with these groups. This resulted in a report on project findings, an online tool on benchmarking in higher education and guidelines for effective benchmarking. Project Team Frans van Vught (Project Leader) Uwe Brandenburg Nadine Burquel Diane Carr Gero Federkeil José Alberto dos Santos Rafael Jan Sadlak Joanna Urban Peter Wells ESMU President cHE eSMU cHE cHE University of Aveiro uneSCO-CEPES eSMU (Bialystok Technical University) uneSCO-CEPES External Consultants Don Westerheijden, Center for Higher Education Policy Studies (CHEPS) Joanicjusz Nazarko and Katarzyna Kuzmicz, Bialystok Technical University August 2008
Page 1: A practical guide Benchmarking in E
Page 5 and 6: TABLE OF CONTENTS 1. Introduction 6
Page 7 and 8: At the international level, in its
Page 11 and 12: purpose of the handbook
Page 13: In line with the project, the main
Page 16 and 17: 3. HISTORY OF BENCHMARKING 3.1 The
Page 18 and 19: HISTORY OF BENCHMARKING A benchmark
Page 20 and 21: HISTORY OF BENCHMARKING Different u
Page 22 and 23: HISTORY OF BENCHMARKING Quality man
Page 24 and 25: HISTORY OF BENCHMARKING One of the
Page 26 and 27: HISTORY OF BENCHMARKING EFQM - Exce
Page 28 and 29: HISTORY OF BENCHMARKING This idea i
Page 30 and 31: HISTORY OF BENCHMARKING Benchmarkin
Page 33 and 34: concepts and practices of benchmark
Page 35 and 36: Clearly the selection of the litera
Page 37 and 38: institution reached 40% growth of f
Page 39 and 40: Other distinctions in the literatur
Page 41 and 42: In its report Benchmarking in the I
Page 43 and 44: Benchmarking in higher education Fo
Page 45 and 46: Fourth, benchmarking is not a fad,
Page 49 and 50: a step by step approach
Page 51 and 52: 5.2 Critical success factors for ef
Page 53 and 54:
5.3 Initiating a benchmarking exerc
Page 55 and 56:
What to benchmark? The ESMU Europea
Page 57 and 58:
The report Benchmarking in Australi
Page 59 and 60:
THE MAXIMIZE TOOL - Benchmarking ma
Page 61 and 62:
The NACUBO benchmarking activities
Page 63 and 64:
Selecting partners and forming a be
Page 65 and 66:
ECIU’s benchmarking activities Th
Page 67 and 68:
Selecting and contacting potential
Page 69 and 70:
For a collaborative benchmarking ex
Page 71 and 72:
APQC further advocates that benchma
Page 73 and 74:
Some examples follow from the ESMU
Page 75 and 76:
A quantitative data gathering exerc
Page 77 and 78:
The Higher Education Information Sy
Page 79 and 80:
To assess the performance of higher
Page 81 and 82:
Once the data have been collected a
Page 83:
The EADTU online benchmarking tool
Page 86 and 87:
6. In Short This handbook for bench
Page 89 and 90:
eferences & bibliography
Page 91 and 92:
ENQA (2007). Standards and Guidelin
Page 93 and 94:
A. Schofield (Ed.) Benchmarking in
Page 95 and 96:
HIS (ed.) (2005). Benchmarking von
Page 100:
TEN GOOD REASONS TO USE BENCHMARKIN
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