A prActicAl guide Benchmarking in european Higher education
A prActicAl guide Benchmarking in european Higher education
A prActicAl guide Benchmarking in european Higher education
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A STEP BY STEP APPROACH<br />
<strong>Benchmark<strong>in</strong>g</strong> is not a quick fix to tackle organisational underperformance.<br />
Although it can be used to produce a snap shot (as a tool to obta<strong>in</strong> one-off<br />
<strong>in</strong>formation on a specific issue), it is most valuable as a cont<strong>in</strong>uous, longterm<br />
approach embedded <strong>in</strong> <strong>in</strong>stitutional strategic development, to susta<strong>in</strong><br />
the effort of cont<strong>in</strong>uously improv<strong>in</strong>g <strong>in</strong>stitutional performance.<br />
<strong>Benchmark<strong>in</strong>g</strong> requires a rigorous and professional approach from design<strong>in</strong>g<br />
the exercise to the clear identification of processes, data collection and<br />
the implementation of results. It requires plann<strong>in</strong>g, senior management<br />
commitment and ownership. The choice of benchmark<strong>in</strong>g partners is key to<br />
the effectiveness of the benchmark<strong>in</strong>g exercise.<br />
52 A Practical Guide - <strong>Benchmark<strong>in</strong>g</strong> <strong>in</strong> European <strong>Higher</strong> Education
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