A prActicAl guide Benchmarking in european Higher education

TABLE OF CONTENTS
1. Introduction 6
2. Purpose of the Handbook 11
3. History of Benchmarking 15
3.1 The Concept of Benchmarking 16
3.2 Benchmarking and the Quality Movement 19
4. Concepts & Practices 33
4.1 The term ‘benchmarking’ revisited 34
4.2 Types and distinctions of benchmarking 38
5. A Step by Step Approach 49
5.1 Introduction 50
5.2 Critical success factors for effective benchmarking 51
5.3 Initiating a benchmarking exercise in your institution 53
5.4 Conducting a benchmarking exercise 68
5.5 Converting the results of benchmarking exercise into new 82
approaches and modes of operation
6. In Short 85
References 90
Bibliography 94
A Practical Guide - Benchmarking in European Higher Education
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