Integrated Planning and Reporting Manual - Division of Local ...

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5. THE OPERATIONAL PLAN 5.3.1 Measurement example 1 Creating a Cohesive, Healthy and Resilient Community (extract) Activities Measure Target Provide high quality affordable long day care and family day care for children aged 0-5 and holiday and recreation programs for preschool children Percentage of services maintaining accreditation Number of children in long day care per day and % capacity used 100% At least 173 or 97% Develop a new fee structure so that child care services are affordable for target groups and sustainable for others Operate a well-appointed seniors centre that offers recreational, physical, educational and social activities for the over fifties Provide individual support and medium term accommodation places for people with mild intellectual disability Provide a range of current and equitable information and recreational library resources and services Number of children in family day care per day Number of children in holiday care Council’s fees as a percentage of average local fees Optioners for new fee structure developed Average monthly attendance at Seniors Centre Average monthly program/activity types provided Percentage of customers expressing satisfaction Number of subsidised rental accommodation places for people with intellectual disability Number of loans per capita Enquiries successfully completed Number of visits in person and via web More than 150 Minimum 40 per program Within 15% of average of other providers November 2007 1500 monthly At least 23 90% 6 places More than 9.6 per annum 90% >450,000 visits in person per annum > than 45,000 visits to library website per annum Undertake Hunter Park stage 2 improvements Library multicultural resources reviewed Public internet access benchmark established Time to complete and finished cost compared to adopted plan June 2008 December 2007 Cost within 10% of agreed budget Time within 3 months of agreed timetable Provide support, advice and affordable venues to assist artists and others to hold arts and cultural events and activities Percentage of available hours used More than 50% Planning & Reporting Manual Page 104 of 115
5. THE OPERATIONAL PLAN 5.3.2 Measurement example 2 Objective: To provide a cost effective and sympathetic cemetery service and facility to the community (extract) Activity Actions Performance Targets Cemetery internments Provide timely interments upon request by funeral directors to public health standards No reasonable criticism of cemetery interments No instances of public health regulations being contravened Management services Management services from other functions Cemetery maintenance Asset Management Program - routine Asset Management Program - cyclic Review cemetery business plan, determine policy general and revenue policy, financial planning, administration of interment and maintenance contracts, determine capital works program Cost of services including: management, financial, technical, information technology and corporate overheads provided to this function Undertake regular maintenance program Undertake cemetery asset management program Undertake 20 year Cemetery Asset Management Program No reasonable criticism of overall cemetery management policies and decisions Amounts charged are accepted as reasonable for the level of service provided No instances of cemeteries being in poor condition No written complaints regarding condition of cemeteries Cemetery operational and presentable Cemeteries maintained in a satisfactory condition Key Performance Indicators Workload curr est Efficiency curr est Effective curr est No. of interments 68 70 Cost per interment $694 $709 No. of complaints re cemetery interments nil nil No. of hectares maintained at lawn cemetery No. of hectares maintained at old town cemetery 11.42 11.42 Cost per ha to maintain 6.5 6.5 Cost per ha to maintain $4579 $4856 No. of written complaints re condition of lawn cemetery No. reported complaints regarding vandalism at lawn cemetery $4579 $4856 No. of written complaints re condition of old town cemetery No. reported complaints regarding vandalism at old town cemetery nil nil nil nil nil nil nil nil Planning & Reporting Manual Page 105 of 115
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PLANNING A SUSTAINABLE FUTURE MANUA
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CONTENTS INTRODUCTION Planning requ
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Reporting requirements at a glance
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I NTRODUCTION Integrating council p
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