CARGO BUSINESS 2-08.indd - ZSSK Cargo

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Do you know how to monitor your consignment or wagon on the Internet It only takes a moment for a customer to register on www.zscargo.sk, and the customer will be informed on transportation anytime and anywhere. Along with implementation of the new information system for operations support of ZSSK CARGO (ISP) on June 4, 2007 and putting the original commun information system of ZSSK CARGO and ŽSR IRIS-N out of operation, the customer applications for provision of information on position of wagons and consignments have been put out of operation as well. These original applications (IRISmail, sending of configurations and direct access) have been replaced by Internet on-line application for monitoring of consignment position and monitoring of movement of wagons. Applications are accessible on the ZSSK CARGO website www.zscargo.sk, in section ON LINE services – monitoring of movement of consignment. Access to applications is granted upon written request sent to the following e-mail address: infoservis@zscargo. sk. On the basis of access level, the user may gain access to the below-mentioned folder for selection of type of monitoring (picture No. 1): Folder for monitoring of consignments Folder for monitoring of wagons Monitoring of consignment Application for monitoring of consignment position enables the user to obtain information on current position of selected consignment. Selection of consignments is made on the basis of compulsory and optional input parameters. The compulsory parameters include consigner, consignee and payer and the parameter for selection of consignment type (all consignments, exceptional consignments and common consignments). The system will send a reply to the user only in case that at least one of three compulsory parameters is filled in and one of the items for selection of consignment type is ticked off. Compulsory parameters are, in principle, selected from a defined number indicator of assigned identification numbers (CRN – Company Registration Number). The user gains access to only those consignments, where he participates in transportation or for monitoring of which he owns the relevant authorization (i.e. consignments where one of the CRN, assigned by the Administrator, occurs). Other additional, but not compulsory parameters, include handing-in number, delivery number, and date of handing-in, forwarding station, destination station, accounting cash desk and wagon number. After providing at least compulsory parameters and confirmation of an option – search the consignment – the report on consignments, which match the given parameters, is displayed to the user (picture No. 2). Detailed description of a consignment is displayed to the user after the option consignment detail is confirmed, in which the basic information from the consignment note (CN), information on transportation participants as well as information on wagons of consignments and their current position are displayed (picture No. 3). Monitoring of wagons Application for monitoring of movement of wagons enables the user to gain current information on position of wagons for a selected period, divided into the following categories: wagons assigned to transportation order and wagons belonging to the keeper. As for the selection of consignments, the selection of wagons is made on the basis of compulsory and optional input parameters. Depending on the fact whether the user would like to monitor specific wagons or wagon series, the compulsory parameters include: complete wagon number, or wagon series number – position No. 5 to No. 8 of the complete 12-digit wagon number. Other additional parameters include wagon keeper, which can be selected by the user, only on the basis of number indicator, period of monitoring from/to, type of the output (all information or only current information) and type of monitoring (monitoring on the basis of orders or monitoring on the basis of keeper) (picture No. 4). Optional parameters include type of event and option to display consignments belonging to the wagon. After entering the input parameters and confirmation of an option – search – the report on wagons, which match the given parameters, is displayed to the user (picture No. 5). This report, in its specific structure, will be displayed to the user on the screen and can be exported to the file for further processing. The user has, in case that it concerns monitoring of wagons on the basis of an order, access to information on those empty wagons, which were assigned to his transportation order. In case that it concerns monitoring of movement of wagons according to keeper, the user has access only to information on those wagons, where he is specified as a wagon keeper or for monitoring of which he owns the relevant authorization from the keeper. For proper application function, it is necessary to tick off one of the options: to display all events on the wagon or to display only current event as well as one of the options: selection of data according to the orders or selection according to the keeper. Position of a consignment or wagon is identified by event code and event description. Depending on the fact whether it concerns monitoring of consignment position within ŽSR network or abroad, this event is specified either by a numeric code valid for ŽSR network or by a text and code “WSM_code“ valid for monitoring abroad. If the output is not displayed to the user two minutes after the input parameters have been entered, this system will offer the possibility to send the output to the e-mail address, which has been defined by the Administrator when creating right of access. Another way of information provision is an automatic sending of configurations from ISP to defined e-mail addresses of applicant within specified time intervals. Despite efforts to eliminate negative impacts on proper functions of the above-mentioned applications, there are still cases, when applications do not provide required information. Such situations occur when no CRN of the customer or a wrong wagon keeper is inscribed by the consignment. Therefore, when creating access to the applications for monitoring of consignment position or wagons position, it is important for the applicant to send a list of his wagons along with the application for access assignment. Ing. Peter IHNÁT IT Section
Zákaznícky infoservis bude mať dlhší prevádzkový čas Customer information service will have longer office hours Už v roku 2005 ZSSK CARGO vytvorila základy pre vznik zákazníckeho informačného servisu. Cieľom bolo štandardizovať obsluhu zákazníka a prispôsobiť ju tak, aby bola kvalitná, rýchla a jednoducho dostupná. Z pracoviska informačného servisu na sekcii služieb zákazníkom dnes spoločnosť poskytuje informácie o podmienkach prepravy, odporúčania pre vozne na nakládku, informácie o spôsobe nakládky, vyplňovaní nákladného listu, sledovanie zásielky počas prepravy ako aj informácie pri dodaní zásielky, resp. zákazník môže dostať odpoveď na akúkoľvek otázku týkajúcu sa železničnej nákladnej prepravy. V doplnkovej činnosti zabezpečuje toto pracovisko prepravno-obstarávateľské zmluvy, zmluvy o poskytovaní vlečkových služieb a všetky zmluvy o platení. Činnosť tohto servisu má veľmi dobrú odozvu u zákazníkov, a preto vedenie spoločnosti rozhodlo o jeho ďalšom rozšírení a skvalitnení v roku 2008. Cieľom je vybudovanie komplexného zákazníckeho centra, ktoré bude ponúkať kompletnejšie, kvalitnejšie a rýchlejšie služby z jedného miesta. Vzhľadom na rastúcu frekvenciu dotazov zákazníkov dochádza od 1. júla 2008 k rozšíreniu času prevádzky zákazníckeho infoservisu a to od pondelka do soboty v celodenných zmenách od 6.00 do 18.00 hod. Informácie súvisiace s prepravami ZSSK CARGO poskytuje na telefónnych číslach 055 229 5512, 055 229 5469, 055 229 5519 alebo na adrese infoservis@zscargo.sk. V blízkom čase sa chystá rozšírenie poskytovaných služieb infoservisu o zabezpečenie inštradácie mimoriadnych zásielok. O ďalších uskutočnených krokoch v súvislosti so zákazníckym centrom bude spoločnosť zákazníkov priebežne informovať. Ing. Anastázia KVAŠŇOVSKÁ Vedúca oddelenia podpory predaja Already in 2005, ZSSK CARGO created basic conditions for establishment of customer information service. The objective was to standardize the way of providing our customers with services and to make it more effective, fast and easily-accessible. From the information service office in Customer Services Section, the company currently provides information on conditions of transportation, recommendations for wagons suitable for load, information on methods of loading, filling in of consignment note, monitoring of consignment during transportation as well as information on consignment delivery time; or the customer can receive a reply to any question related to rail freight transport. As an additional activity, this workplace prepares carriage and procurement contracts, contracts on provision of private siding services and all contracts on payments. Provided activities of this service centre have received a very good response from its customers, and therefore the company management has decided on its further expansion and on improvement in 2008. The objective is to build a complex customer service centre, which is going to provide more complete, faster services of higher quality from one location. Due to increasing frequency of customer inquiries, from July 1, 2008, the office hours of customer information service will be prolonged and that from Monday to Saturday, from 6 a.m. to 6 p.m. Information related to ZSSK CARGO transportations will be provided on the following telephone numbers + 421 55 229 5512, + 421 55 229 5469, + 421 55 229 5519 or at this e-mail address: infoservis@zscargo.sk. In the near future, the portfolio of provided customer information services will be expanded by provision of railway regulations of exceptional consignments. Our company will inform the customers on further steps in relation to customer service centre. Ing. Anastázia KVAŠŇOVSKÁ Head of Trade Support Unit 42/43
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CARGO BUSINESS 2-08.indd - ZSSK Cargo

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