Platinum Privileges - The Travel House

selected accommodation at a small supplement. The facilities can vary so please
check the individual hotel description. When booking, the room description will
contain the word ADJ. By booking 1 of this room type you will receive 2 adjacent
rooms. The full adult price is applicable for the minimum occupancies of both
rooms. Child discounts therefore cannot be applied until the combined minimum
occupancy has been reached. For example, the minimum occupancy for a twin
plus an adjacent twin is 4. Where a specific adjacent room type is not available, it
may still be possible to request 2 or more rooms together. However, any such
requests cannot be guaranteed.
Adult Properties: Adults hotels either displaying an adults logo or featured in
the Adults brochure have been chosen because of the adult focus in terms of
facilities and destination. Additionally customers who have stayed at these
properties have a comparatively low ratio of children travelling with them. There
is no guarantee of the properties being childfree and these hotels may have
children’s facilities within the complex. Exclusive for adults hotels have minimum
customer ages of either 16 or 18. With each hotel we have endeavoured to
ensure that the hotelier maintains a child free environment throughout the hotel.
We also offer no incentives for children such as discounted prices or child
friendly hotel facilities. Whilst every effort will be made to ensure an adult only
environment we cannot legislate against children being booked as adults but
you can be certain that every effort has been made to deter customers from
doing so.
Properties displaying a Freestyle logo on the page are part of our Freestyle
programme. Thomson do not recommend Freestyle holidays for those under 18
years of age. No person under 18 years of age will be allowed to travel
independently. If you are 17 years of age at least one accompanying member of
your party must be 18 years or over. The lead name in the booking must be 18
years old and you must provide us with a verified letter of consent for you to
travel from your parent or legal guardian. Please note that letter form
accompanying passengers over the age of 18 will not be accepted.
All Inclusive Hotels
■ You may have to wear a wristband or carry ID to qualify for the full range of
benefits. Under-18s should not expect to be served alcohol. In addition, local
laws on the minimum age for alcohol consumption will apply.
■ Times for free drinks, meals and snacks can vary. Your All Inclusive package
may not include bottled mineral water and specific (e.g. imported or branded)
drinks. You’ll need cash for extras such as excursions, telephone calls and safety
deposit boxes.
■ A la carte meals may not be included. Some restaurants require reservations
and are subject to availability.
■ Not all bars and restaurants operate on an All Inclusive basis. Cash bars may
operate once All Inclusive bars close.
■ You are usually charged for motorised sports and there are time limits or
age/experience restrictions on some sporting activities. You may have to pay a
deposit to hire equipment.
■ Sessions per guest for some facilities will be limited.
■ You’ll need to pay extra for items such as excursions, telephone calls and
safety deposit boxes.
■ Hotels can refuse to serve alcohol to guests who, in their judgement, are
intoxicated. We and the hotels may confiscate bracelets/ID’s from guests who
misbehave or abuse the All Inclusive benefits.
■ All Inclusive packages end when you check out of your room, even if your
flight does not leave until later that day. In some cases you can pay a fee to
continue using the All Inclusive facilities.
■ In the unlikely event that a delay to your return flight means you spend extra
time in resort (not necessarily at your original accommodation), any refreshment
supplied will be according to the airline’s instructions and not the board basis of
the hotel you booked. For a full description of what’s included, see the individual
hotel description.
Arriving/Departing Your Accommodation: The ‘Holiday Length’ or ‘Number of
Nights’ tells you the number of nights your room (whether in a hotel or
apartment, on a tour or cruise) has been reserved for you. If your holiday flight
departs at night and arrives in resort at night or in the early hours of the
morning, your accommodation will be ready and waiting for you - this counts as
your 1st night in the accommodation. If your flight departs early in the morning
and you arrive at your accommodation before midday, your room may not
be ready.
Bed Sharing: In hotel rooms with just 3 single or 2 double beds, the 1st and
2nd children must share a bed to qualify for the child price. Bed sharing is only
allowed where the children’s combined ages do not exceed 11yrs. Where the
children’s combined ages do exceed 11yrs, only 1 child can be accommodated in
the room. Some hoteliers do not allow bed sharing.
Building Work: From time to time, building work and its associated noise is
unavoidable in a resort. We do not control such work, and we do not always
receive advance notice of when it will begin. We will notify you as soon as
possible if we think that building work will affect your holiday. If we consider the
work will have a significant effect on your holiday, you will be entitled to exercise
the options outlined in the section headed “If we change or cancel your holiday”.
In some resorts the provision of roads, power and water supplies etc, does not
always keep pace with the demands of rapid tourist development, so you may
experience problems with, for example, plumbing or drainage. Roads and
pathways in some countries may not be up to the standard found in the UK,
therefore please be aware that some roads and paths may be uneven.
Check in/out: On the last day of your holiday, you may have to leave your room
by mid-morning or noon so it can be prepared for the next guests. If your flight
departs on or after midnight, you will have to check out of your room by midday
on the previous day. A courtesy room or apartment will usually be available,
where you can change and leave your bags until departure time. At times,
management may allow you to keep your room, but they are entitled to charge
for this. Check-in time is usually 3-4pm. Depending on the arrival and departure
times of your flights, you may miss a meal if you have booked all inclusive, half or
full board and may not be entitled to items in the All Inclusive package or access
to certain facilities.
Deposits: If you’re staying in an apartment, you may be asked to pay a deposit
in local currency on arrival. This is for, or towards, accidental loss of, or damage
to, furnishings and unusual cleaning charges. It will be returned, less any
appropriate charges, on departure.
Excursions: We expressly reserve the right to prevent you from participating in
the excursions we provide, whether pre-booked or purchased in resort, if, in
the opinion of our staff or those of the excursion provider, you are either
unsuited to undertake the excursion, or if you appear to be under the influence
of drugs or alcohol. In these circumstances your sole remedy against us will be to
obtain a refund of the cost of that excursion.
Extra beds arrangements: Some twin rooms can take a 3rd or 4th bed - usually
camp or folding beds - though they may limit space. Twin rooms with 4 beds
may add bunk beds which are only big enough for children. If a 3rd or 4th adult
shares a room they may be entitled to a price reduction, if shown in the
supplements and reductions, even though 1st and 2nd adults still pay the
standard room price. The number of beds in a room may equal the number of
people in your party, but may be less than the total indicated on our invoice.
Unoccupied beds are sometimes removed to allow you more space, even though
you may have paid an extra accommodation charge. Rooms with 2 double beds
are often unable to accommodate extra beds and it may be necessary to share
to qualify for a reduction. Local French regulations do not recommend the use of
top bunk beds by children under 6 years.
Extra Local Charges: Some accommodation facilities, unless otherwise stated,
may incur extra local charges. Where facilities such as sports, beauty treatments
and tuition are included in your holiday price, these will carry a limit as to the
number of sessions that can be taken. A la carte meals may not be included in
your holiday price even if you have booked half board, full board or all inclusive.
General Finishing Touches information: All pre-bookable accommodation
Finishing Touches are offered subject to availability and vary by accommodation.
Accommodation Finishing Touches must be booked up to 7 days before
departure and must be paid for in full when you settle your Holiday Invoice (or
Final Invoice, if any). All travel Finishing Touches are offered subject to availability.
Infants: A hotel room or apartment/villa usually has room for 1 cot. If you need a
cot, please order it when you book your holiday. Infants do not qualify for in-
flight catering or meals in hotels.
Interconnecting Rooms: Interconnecting rooms are 2 rooms that have a
lockable connecting interior door. These are available at selected accommodation
at a small supplement - please check the individual hotel pages. When booking,
the room description will contain the word CONNECTING. If you require
interconnecting rooms you will need to book and pay for 2 of these rooms. The
supplement is still applicable if only 1 room is booked. The full adult price is
applicable for the minimum occupancies of both rooms. Child discounts cannot
be applied until the combined minimum occupancy has been reached. For
example, a family of 2 adults and 3 children would pay the adult price for 2
adults and the first 2 children, and then the discounted price for the 3rd child.
Late checkout rooms: Late checkout rooms are normally available up to 6pm on
the evening of departure. The coach is scheduled to give you at least 1hr for
check-in at the airport. Only a limited number of rooms are available and they
may not include the room you’ve had during your holiday. Rooms will be for the
sole use of you and your party and will have beds and private bathroom or
shower. Late checkout only covers the use of your room. On the last day in your
accommodation, prior to late checkout, you may not be entitled to meals, items
in the all inclusive package or access to certain facilities. Pre-booking is necessary
to guarantee a room; allocation is on a first-come, first-served basis.
Meal Arrangements: Main meals referred to in hotel descriptions are lunch and
dinner. Meals are usually in the hotel’s main restaurant, the use of other
restaurants (including à la carte) may incur a supplement, may be limited to a
certain number of visits per stay and reservations may be required. Where a
certain number of restaurants are stated, not all will necessarily be open at the
same time. This may be due to maintenance work or because fewer guests are
resident in the hotel at that time.
Full board plus means continental breakfast, lunch and dinner with drinks
included during meal times. Full board means continental breakfast, lunch and
dinner. Half board means continental breakfast and dinner (or lunch, if you wish,
at some hotels). Bed & Breakfast usually means continental breakfast. Infant
meals are usually payable locally.
Flexi-Dine: Subject to availability. Flexi-Dine gives you the opportunity to
combine the pleasures of sampling local cuisine on some evenings, whilst
enjoying the comfort of dining in your hotel in others. You can choose between 3
and 5 days Half Board on a 7-night holiday, and 3, 7, 10 or 11 days Half Board
on a 14-day holiday. Those staying on a self-catering board basis receive
breakfast and an evening meal, the number depending on which option is
selected. When you arrive, you must tell the hotel staff on which days you will
dine in the hotel. In self-catering accommodation breakfasts and evening meals
may have to be taken on the same day. If you arrive at your accommodation
before 9pm, you must take 1 of your evening meals on your arrival day. The
Flexi-Dine price is calculated by multiplying the Half Board supplement at the
bottom of accommodation price panels by the number of Half Board days on
the Flexi-Dine option.
Gala Meals: Many of our hotels and apartments host a special programme of
entertainment and gala meals over the festive season. You’ll find more details in
the accommodation section for each property. For those hotels based on bed &
breakfast or room only, but where gala meals are included in the price, should a
half or full board option be taken, the relevant supplement will not be charged
for the appropriate nights. In the case of full board, the difference between half
and full board will be deducted. At certain properties, half board may be bed &
breakfast, with lunch on Christmas Day instead of an evening meal. Some public
rooms may be closed to guests during gala celebrations.
Dress Code: The formal dining rooms aboard all ships and most hotels and
apartments require gentlemen to wear long trousers and shoes for dinner. At
gala dinners at your hotel and on formal nights aboard ship, gentlemen are
required to wear a shirt, tie and long trousers.
On-site Facilities: On occasions, a number of facilities within a complex may be
under separate management, and may close without notice. Where a complex
features an on-site bar a certain level of noise must be expected. It is unlikely
that these bars will observe licensing hours. Please note that there may be
international school groups or conference delegates in some hotels in
low season.
Representative Service: Visiting times and contact telephone numbers will be
on display at your accommodation. Visits may not be made to villas with pools,
although our representatives can be easily reached by phone if required. Of
course you may never need the services of our resort staff during your stay.
Nonetheless, it’s good to know that should you have a problem or require
assistance, help is at hand. In almost every instance, occasional holiday problems
can be rectified quickly by notifying your representative or, if not immediately
available, the receptionist at your complex. Any problems reported to reception
which are not put right must be followed up with your representative and a
guest comment form completed. You must complain promptly so we can
investigate and put things right.
Rollaway Beds: Rollaway beds are only advised for those aged 16 and under.
Floor space may be reduced due to a rollaway bed being set up in the room. In
rooms where maximum occupancy is reached, the cost of the rollaway is
included in the price of your holiday. However, if a party of less than 5 request
the use of a rollaway upon arrival in resort, this must be paid locally direct to
the hotel.
Single Rooms: Single rooms and twin bedded rooms for sole occupancy are
available in most hotels, although demand for single rooms always exceeds
availability. Single rooms are generally inferior in both size and location. If a single
person occupies a double room they will usually be asked to pay a single
supplement. Hotels price their rooms as doubles or family rooms and they do
not reduce the rates if a single person occupies it. The costs to the hotel of
providing the room - heating, lighting, cleaning etc. are the same regardless of
how many people occupy that room. This also applies to self-catering
accommodation where, for example, 3 people may choose to occupy
accommodation priced for 4. Hotel design may mean that single rooms are
smaller and sometimes less well appointed. While there is normally a
supplement for these rooms, the overall cost will usually be less than when a
single person occupies a double room. We do not make additional or excessive
profits from these supplements. The prices we charge reflect the costs of under
occupancy of the rooms contracted to us by the hotel.
Taster Excursions: The Taster Excursions shown provide information on activities
available in the specified resort. The guide is for information purposes only as
these activities are not provided by, endorsed by or in any way connected with
TUI Travel PLC.
Transfers (coach, taxi and car rental): Must be booked by all members of the
party. Holidays that have more than a 10% discount or are booked within 50
days of departure may be subject to an additional charge for a coach transfer
between the resort airport and your accommodation. Please ask your holiday
advisor for details. Approximate transfer times do not allow for delays caused by
waiting for incoming flights or local traffic conditions. Private transfer prices are
for transport to and from the resort airport. In most instances, guests booking a
private transfer will be transferred by mini-bus to/from their resort airport. Taxis
will take a maximum of 3 adults or 2 adults and 2 children. Prices featured in our
brochure price panels are per person, per return trip, based on 3 adults sharing a
taxi. Luggage space may be limited and baby seats are not provided.
Welcome Packs: The price quoted in the brochure normally provides for 3
people. If there are more people in your party, please ask your holiday advisor for
the relevant price. Contents may vary, but can include items such as coffee, tea,
milk, sugar, crisps, fruit juice, bread, jam, washing up liquid and bottled water.
Bronze, Silver and Gold fridge packs are available for villa holidays in Florida and
will be delivered to your villa prior to arrival. The packs are designed to cater for
parties for the beginning of a villa stay only and do not alleviate the need for
further grocery shopping during the stay. Bronze packs are recommend for
groups of 4, Silver for groups of 5-7, and Gold for groups of 8-10. Parties bigger
than 10 are advised to purchase 2 fridge packs.
Your View: Every customer travelling with us is asked to fill in a satisfaction
questionnaire on their return flight, rating various aspects of their holiday
experience as Excellent, Good, Fair or Poor. All questionnaires are analysed by an
independent market research company. The results, where available, are
published for each of the properties brochured. The scores featured are results
for the last full season and are shown as the percentage of guests who rated
their ‘holiday overall’, Accommodation, Location and Meals as good or excellent.
Where properties do not carry a percentage this is explained by one of the
following reasons:
■ The resort or accommodation may be new for that season
■ We may have received an unrepresentative sample of less than 20 responses
■ The nature of the hotel has changed (e.g. it has been refurbished, is under
new management or now caters for a different type of client)
■ The full season scores may not be available at the time of publication.
Exclusive to the Thomson Group
“Exclusive to Thomson Group Customers in the UK” means the hotel or
apartment is only available for purchase as a package holiday or accommodation
only through TUI Group companies in the UK.
“Exclusive to Thomson Group customers” means the hotel or apartment is
only available for purchase as a package holiday or accommodation only through
TUI Group companies in the UK, or other countries such as Germany, Ireland
and Scandinavia.
The TUI Group in the UK consists of Thomson, Portland, Simply, Crystal, Jetsave,
Austravel and First Choice.
Gold Medal
Accommodation carrying our coveted Gold Medal has received the ultimate seal
of approval - that of our holidaymakers who have completed our Customer
Satisfaction Questionnaires. Gold Medals are awarded on a yearly basis.
Your Europcar Hire Car
What’s included
■ Unlimited mileage ■ Collision Damage Waiver (CDW)
■ Theft Waiver (THW) ■ Third-party insurance cover
■ Airport and local surcharges ■ Local Government Tax
■ Airport pick-up ■ Local road maps
■ Delivery to your accommodation may incur an extra charge in some resorts
■ Breakdown service, 24 hours a day, 7 days a week
How to book: Choose from 3, 7 or 14-day rentals. Confirm that you would like
to rent a car when you confirm your holiday. The cost of the rental will appear on
your holiday invoice and must be paid in full on the balance due date.
Insurance: CDW and THW cover your responsibility for loss of, damage, theft,
attempted theft or vandalism to the car. The cover will only apply if you meet all
the terms of the Rental Agreement. You may have to pay insurance excess
charges towards any claim. This amount may vary by country or car group.
Insurance to reduce the excess charges can be taken out where available for an
extra fee, this is called “excess waiver”. Insurance does not cover tyres,
windscreens, the roof, the underside or interior of the car and towing charges.
You may, therefore, be liable for damage to these items. Insurance does not
cover loss or theft of personal belongings left in the car. Personal Effects
Insurance covering contents of the car can be taken out for an extra fee where
available. Personal Accident Insurance (PAI) can be taken out for an extra fee,
but it is included in the insurance cover that we recommend.
Deposits: On collection, you will be asked to leave a valid major credit card
imprint as a deposit to cover CDW and THW excess charges, petrol and any
additional days you may have booked locally. Some larger cars will require
imprints of 2 valid major credit cards. The cost of excess charges will be refunded
to you on return of the car with no damage. The car is always delivered with a
full tank of fuel. You can fill the car up before returning it, otherwise you will be
charged for the amount of petrol used.
Documentation: When picking up your rental car, ensure that the authorised
renter can present a valid major credit card, a valid passport and a full and valid
original driver’s licence. All intended drivers must produce a full and valid original
driver’s licence in English that they have held for at least 1yr. For car rental in
Malta and Turkey the licence must have been held for a minimum of 2yrs, for
Croatia the licence must have been held for at least 3yrs and for Cyprus a
minimum of 3yrs, where drivers are between the ages of 21 and 25. Before your
departure, we must be made aware of any endorsements to a driver’s licence
such as driving under the influence of drugs or alcohol and negligence. Photo-
card licences must be supported with counterpart licence. A photocopy or fax
copy of the driving licence will not be accepted. Each named driver must sign the
Rental Agreement. Your holiday documentation is required when you pick-up
the car.
Additional Drivers: Additional driver charges apply for 2 or more drivers. You
must make any additional driver arrangements when you pick up the car. All
drivers must meet the age and driving licence conditions explained in the
documentation section. Only named drivers may drive the rental car.
Age Restrictions: The minimum rental age for all countries is 21 except in
Turkey where the minimum age is 22. A young driver surcharge usually applies to
drivers under 25 years. The maximum rental age for all countries is 70.
General Conditions: If you cancel your car rental at any time up to 7 days
before your departure, you will have to pay a cancellation fee of £15. If you
cancel your car rental within 7 days of departure, the full amount of the rental
will be charged. If you break any of the terms of the Rental Agreement e.g.
through negligence or driving under the influence of alcohol or drugs, you will
not be covered by the insurance. This means that you may be responsible for
any costs of repairing or replacing the car and any other costs Europcar incur if
the car is lost, damaged or stolen. All rentals are subject to Europcar’s terms and
conditions, which are subject to local law. Items such as garaging, petrol, parking
charges and traffic fines are not included in the rental cost. Rentals for 1 or 2
days can be arranged with your resort team. Pre-bookable car rental is only
available if you book more than 7 days before your departure. If you return the
car late, you will have to pay extra rental charges. All cars have rear seatbelts in
countries where they are a legal requirement. In some cases, you may be picked
up and taken to the local Europcar office to collect the car. Delivery and
collection is restricted to 9am-5pm Mon-Fri and 9am-12 noon Sat. If you pre-
book car rental for the full duration of your holiday, the vehicle must be collected
and returned to the airport. All taxes and fees included within these prices are
correct at the time of going to press. However, taxes are subject to government
policy changes. In some destinations Europcar may add an extra charge for
delivery to and collection from your accommodation. There may also be a charge
for collecting your car out of normal office hours.
Optional Extras: Infant seats and roof racks are available in resort, they are
subject to availability and must be paid for locally.
Please note that Terms and Conditions vary from country to country. For further
information and specific details applicable to your holiday destination, please see
http://www.thomson.co.uk/europcar
Travelling by Sea
Conditions of Carriage - Sea Travel: Sea carriers will have their own conditions
of carriage with which you must comply. Your cruise is subject to the terms and
provisions of the Athens Convention Relating to the Carriage of Passengers and
their Luggage by Sea 1974 (“the Athens Convention”) and the London
Convention of Limitation on Liability for Maritime Claims 1976 (“the London
Convention”). A copy of each is available on request. The Athens Convention is
expressly incorporated into these Conditions and any liability we may have for
death or personal injury or for loss of or damage to luggage arising out of
carriage by sea shall be determined accordingly. In most cases, the Athens
Convention limits the carrier’s liability for death or personal injury or loss of or
damage to luggage and makes special provision for valuables. It presumes that
luggage has been delivered undamaged to the Passenger unless written notice is
given to us (as carrier) either (i) in the case of obvious damage, before or at the
time of leaving the ship or when the luggage is returned to the passenger, and
(ii) in the case of damage which is not obvious or if the luggage, or part of it, is
lost, within 15 days from the date of leaving the ship or from when the luggage
was (or should have been) returned to the passenger. Any damages payable by
us and/or the shipowner up to the limits provided by the Athens Convention
shall be reduced by the maximum deductible specified in Article 8.4 of that
Convention. In no circumstances shall we, or the shipowner, be liable in respect
of consequential loss and damage, detention, delay or over-carriage, howsoever
caused. Insofar as the cruise may be performed on a ship not owned by us, it is
agreed that we shall at all times nevertheless be deemed a shipowner for the
purposes of the London Convention, whether as amended or otherwise and as
in force in any relevant jurisdiction from time to time, and so entitled to limit
liability thereunder.
Changes to Sailings and Itineraries: The sailing times shown in the brochure
are correct at the time of going to print, but may be subject to change. We will
notify you of any changes as soon as we are aware. Circumstances beyond our
control such as bad weather may mean that we may have to change certain
aspects of your cruise itineraries, either before the commencement of your
cruise or during its voyage, and this may also have an impact on your time of
arrival and departure in and from ports. At times the cruise operator may also
need to substitute your cruise ship for another similar vassal. At times local
conditions in certain destinations may mean that you only have a limited time to
spend in that particular port, town or resort, or that we may have to bypass a
port altogether.
Sensatori Crete
The Rooms: The majority of rooms have a double bed as standard at Sensatori
Resort, Crete. Twin bedded rooms are available but must be pre-booked. Rooms
to sleep 3 and 4 have sofa beds or a divan which are not as large as full size
beds yet adequate for a child or older teenager. All rooms have a small fridge
which can be used as a minibar. Should you wish to use your fridge as a minibar,
you may do so, however this is payable locally and should be organised on
arrival. Additional room facilities include air-conditioning, hairdryer, jet shower
and jet bath. All Swim Up rooms do not have a sea view.
Full Board Plus: Includes breakfast, lunch and dinner in selected restaurants,
where at mealtimes house wine, beer and soft drinks are included free of charge.
At other times of your holiday drinks are chargeable. Some restaurants are
payable locally and all except the main restaurant require a reservation. You
should be aware that a dress code operates in the restaurants where males are
asked to wear long trousers and no sleeveless shirts are allowed. Of an evening
two sittings operate in the ‘main’ restaurant where the first is for family groups
and the second is for adults, you can choose which sitting you wish to attend
when you arrive. We also operate an adult only breakfast in addition to the main
restaurant opening times, you can take advantage of this upon arrival. There are
6 restaurants, 4 are included in your Full Board Plus package, it would be normal
for you to eat breakfast in the main restaurant, lunch in one of the venues in
addition to snacks from the Tex Mex and dinner in the main restaurant or in any
one of the themed restaurants.
A-Z Guide
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