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<strong>Business</strong> Mediation<br />
Foto: Katharina Schiffl<br />
<strong>Business</strong> Mediation<br />
in international<br />
projects<br />
Johannes Gotsmy, MAS, MA<br />
Austrian Experts Group on<br />
<strong>Business</strong> Mediation EGWIME<br />
Foto: privat<br />
Mastering the challenge<br />
of public tied<br />
projects. Public issues<br />
tend to be public<br />
– on a level never<br />
seen before. Calls for<br />
civic participation cannot<br />
be ignored inside<br />
<strong>and</strong> outside <strong>European</strong><br />
economies. It is about<br />
intending the best<br />
possible solution, <strong>and</strong><br />
identifying the most<br />
appropriate tailored<br />
process. Answers can only be as good as the<br />
questions asked. Solutions can only be as<br />
good as the design forming the path to the<br />
solution. Civic participation enriches the<br />
solution process, but too rapidly shared intelligence<br />
may turn also easily into shared<br />
stupidity. Expertise is important for mastering<br />
civic participation processes: it is about<br />
mastering various, first h<strong>and</strong> incompatible<br />
aspects, positions <strong>and</strong> interests. Solutions<br />
comprising all legitimate interests enable<br />
deep <strong>and</strong> long-lasting solutions. No surprise<br />
that process design <strong>and</strong> moderation has increasingly<br />
put into the h<strong>and</strong>s of those with<br />
core expertise in precisely these issues, the<br />
business mediators.<br />
Ing. Leon Pogrzebacz, MSc.<br />
EGWIME<br />
Online Dispute Resolution - how Online Mediators<br />
can help your business. <strong>The</strong> internet accelerated<br />
the information flow dramatically, especially<br />
in the last 20 years. People collaborate <strong>and</strong> communicate<br />
over boundaries of states, languages <strong>and</strong> time<br />
zones by means of e-mail, telephone or videoconferencing.<br />
But unlike McLuhan's coined term "Global<br />
Village" suggests, online communication isn't always<br />
that easy like chatting face to face with a folk<br />
with whom you grew up in the same village.<br />
Online Mediation Experts know how to deal<br />
with conflicts, even when the parties involved<br />
are separated over long distances, cultural influences<br />
<strong>and</strong> time zones. <strong>The</strong>y make effective use of<br />
different online communication tools <strong>and</strong> ensure<br />
that every party gets heard <strong>and</strong> all are on the same<br />
page. Online Mediators also offer their assistance<br />
in accompanying the communication process in<br />
critical projects. Together with Online Communication<br />
Trainings this helps to prevent conflicts<br />
<strong>and</strong> st<strong>and</strong>stills, thus saving time, money <strong>and</strong> ensuring<br />
a good working atmosphere. Please request<br />
your free copy of the "e-mail guidelines to success"<br />
by sending an e-mail to ubit@wkw.at<br />
Foto: privat<br />
62 <strong>iconannual</strong> <strong>The</strong> <strong>European</strong> <strong>Business</strong> <strong>and</strong> <strong>Investment</strong> <strong>Magazine</strong>
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