Printrex 980 Operator's Guide - TransAct

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Appendix B: Frequently Asked QuestionsError CodesThis section describes error codes indicated in the case printer has an error.There are 3 categories of error codes.Type of codeService CallError (Fatalerror)Operator CallErrorWarningContentsRecovery operation is restart only without error cancellation.Printer stops action automatically and proceed shut down operation.Printer records some of errors occurred, error cancellation bycustomer engineer can recover the printer.Operator call errors are errors that are recovered by errorcancellation.Printer stops or interrupts printing operation when operator call erroroccurs.Printing operation starts automatically after the factor of the error isexcluded.Warning indicates that printer needs to be some operation eventhough printing.Using printer continually with warning may cause of operator callerror.Service Call Error(Fatal Error)"Service call error" refers to an error that cannot be corrected. The printerautomatically stops operating and performs a shut-down process.Code Detail Code Item Description01: Printer Controller PCB Error01 01 ConditionDetectedFlash ROM errorAction01 02 ConditionDetectedAction01 03 ConditionDetectedAction01 04 ConditionDetectedAction01 05 ConditionDetectedAction1. Rewrite the firmware.2. Replace Printer Controller PCB.SDRAM errorReplace Printer Controller PCB.VRAM errorReplace Printer Controller PCB.AD error1. Replace DC Power PCB Unit.2. Replace Printer Controller PCB.Sensor 3.3V was not turned OFF correctly.1. Replace Printer Controller PCB.If the error persists even after sensor harnessconnector has been disconnected on PrinterController PCB side, Printer Controller PCB isdefective.Page 184100-11672 - Rev D
Appendix A: Ordering Genuine Ithaca SuppliesCode Detail Code Item Description2. Replace Encoder Sensor.3. Replace Operation Panel PCB.4. Replace DC Power PCB Unit.01 07 Condition Motor 24V was not turned OFF correctlyDetectedAction 1. Replace DC Power PCB Unit.2. Replace Printer Controller PCB.01 08 Condition Printhead 5V was not turned OFF correctlyDetectedAction 1. Replace DC Power PCB Unit.2. Replace Printer Controller PCB.01 09 Condition Printhead 24V was not turned OFF correctlyDetectedAction 1. Replace DC Power PCB Unit.2. Replace Printer Controller PCB.01 0A Condition VHTM of the fuse to be blownDetectedAction1. Replace DC Power PCB Unit.2. Replace Printer Controller PCB.01 Remarks For Detail Codes 05 to 09, the occurrence of the error isstored inmemory, so the same error will recur next time Printer starts.Toclear the error, (Service Utility > Parts Replacement > ReleasetheError) and then restart Printer.02: Power Supply Error02 11 ConditionDetectedPrinter Controller PCB 3.3V was not turned ONcorrectly.Replace DC Power PCB Unit.Motor 24V was not turned ON correctlyAction02 13 ConditionDetectedAction Replace DC Power PCB Unit.02 14 Condition Printhead 5V was not turned ONcorrectlyDetectedAction Replace DC Power PCB Unit.02 15 Condition Printhead 24V was not turned ON correctlyDetectedAction Replace DC Power PCB Unit.02 Remarks For Detail Codes 11 to 15, the occurrence of the error isstored in memory, so the same error will recur next timePrinter starts. To clear the error, (Service Utility > PartsReplacement > Release the Error) and then restart Printer.05: Printhead Position Error05 20(MODULE1)A0(MODULE2)ConditionDetectedActionPrinthead position error1. Check Printhead Lifter part movement.2. Replace Print Module.100-11672 - Rev D Page 185
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About Your Printrex ® 980 PrinterW
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About Your Printrex ® 980 PrinterR
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About Your Printrex ® 980 PrinterG
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Power Supply and Power CordTo avoid
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Do not place the printer close to d
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Step-by-Step Installation Instructi
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Chapter 4Printrex ® 980 Specificat
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Printrex ® 980 Specifications and
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Printrex ® 980 Specifications and
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How to Operate the Printrex ® 980
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Chapter 6Troubleshooting100-11672 -
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Appendix A: Ordering Genuine Ithaca
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Appendix B: Frequently Asked Questi
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