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Consultant physicians working with patients - Royal College of ...

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<strong>Consultant</strong> <strong>physicians</strong> <strong>working</strong> <strong>with</strong> <strong>patients</strong>Many units have established posts for nursesspecialising in IBD, liver disease, disorders <strong>of</strong> bowelfunction and nutritional support. The specialistnurses are used in the main for task- andprocess-oriented services to streamline clinicalpathways. One effect <strong>of</strong> this is to increase thecomplexity <strong>of</strong> cases for medical staff in clinics. Largerdepartments may employ consultant GI nurses,nurse endoscopists and GPs <strong>with</strong> a special interest(GPwSIs) who will <strong>of</strong>ten carry out sessions in thehospital unit.3 Working <strong>with</strong> <strong>patients</strong>: patient-centredcarePatient choice and involving <strong>patients</strong> in decisionsabout their treatmentMuch <strong>of</strong> the outpatient work in gastroenterology relatesto the management <strong>of</strong> chronic conditions such aschronic liver disease and IBD. Success depends on agood <strong>working</strong> relationship <strong>with</strong> the patient, whereby thepatient has a full understanding <strong>of</strong> and participates inthe management <strong>of</strong> their condition and it is clear whereresponsibility lies in patient care for the specialist,patient and GP. An example <strong>of</strong> this is where <strong>patients</strong><strong>with</strong> IBD will <strong>of</strong>ten initiate a change in their treatmentin the face <strong>of</strong> a relapse <strong>of</strong> their disease, usually in closeliaison <strong>with</strong> the specialist team or GP, or both. A furtherexample is the self-help strategies and bi<strong>of</strong>eedback thatare used to treat the highly prevalent symptoms <strong>of</strong> gutdysfunction.Patients are represented on the joint gastroenterology/hepatology committee <strong>of</strong> the <strong>Royal</strong> <strong>College</strong> <strong>of</strong>Physicians (RCP) and, through Crohn’s and Colitis UK(NACC), are involved in the generation <strong>of</strong> standards <strong>of</strong>care for <strong>patients</strong> <strong>with</strong> inflammatory bowel disease.Similarly, <strong>patients</strong> have been involved in settingstandards for nutritional support through Patients onIntravenous and Nasogastric Nutrition Therapy(PINNT) – a core group <strong>of</strong> the British Association forParenteral & Enteral Nutrition (BAPEN). The BritishSociety for Gastroenterology (BSG) endoscopy sectionhas devised comprehensive information leaflets for all<strong>patients</strong> undergoing endoscopy. The British Liver Trustand Core – the main GI charity – also produce manyhelpful documents for <strong>patients</strong>. All <strong>of</strong> the charitablebodies have excellent interactive websites, as does theBSG, <strong>with</strong> a website that has a dedicated patientinformation area.4 Interspecialty and interdisciplinaryliaisonMultidisciplinary teams and <strong>working</strong> <strong>with</strong> otherspecialistsThe practice <strong>of</strong> gastroenterology involves manyspecialties, such as radiology and pathology, andperhaps a greater overlap between medical and surgicalpractice than for any other specialty. This is coordinatedthrough MDT meetings, and facilitating close liaison<strong>with</strong> tertiary referral centres is an integral part <strong>of</strong> themanagement <strong>of</strong> complex GI problems – eg IBD,complex liver disease, pancreatic cancer, liver or smallbowel transplantation, and complex nutritionalproblems that <strong>of</strong>ten require home parenteral nutrition.Specialist nurses in nutrition, stoma care, GI oncology,general gastroenterology and management <strong>of</strong> thetreatment <strong>of</strong> viral hepatitis play an increasingly valuablerole in improving the quality <strong>of</strong> service, communicationand liaison between disciplines <strong>with</strong>in the team.Hospital and community dietitians are vital members <strong>of</strong>the GI team.Working <strong>with</strong> GP specialistsThe development <strong>of</strong> primary care practitioners <strong>with</strong> aninterest in gastroenterology and/or endoscopy has beena major advance during the last decade. Nationally,primary care specialists have been closely involved inthe production <strong>of</strong> guidelines by the National Institutefor Health and Care Excellence (NICE).5 Delivering a high-quality serviceCharacteristics <strong>of</strong> a high-quality serviceCare for <strong>patients</strong> <strong>with</strong> GI symptoms should be timely,evidence based, patient focused and consultant led.Although most patient care takes place in the outpatientdepartment, this should be supported ideally by acombined medical and surgical inpatient unit thatprovides senior-level expertise for the management <strong>of</strong>in<strong>patients</strong> <strong>with</strong> GI emergencies 7 days a week. Ahigh-quality service will: have properly timetabled audit and clinicalgovernance meetings fulfil the Joint Advisory Group (JAG) on GIEndoscopy’s requirements for endoscopy have sufficient time for staff development andappraisal100 C○ <strong>Royal</strong> <strong>College</strong> <strong>of</strong> Physicians 2013

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