downs of the value of spectrum or other licenses or other network-related investments.Should Deutsche Telekom face a continuously deteriorating economic climate, Deutsche Telekommay decide, or be required, to scale back capital expenditures. Deutsche Telekom believes that theyhave flexibility in terms of the amount and timing of its capital expenditure program, but a lastingreduction in capital expenditure levels below certain thresholds could affect Deutsche Telekom's futuregrowth, in particular in its mobile operations.Failure to achieve the planned reduction and restructuring of personnel or the humanresources-related cost-savings goals could negatively affect the reputation and achievement ofDeutsche Telekom's financial objectives and profitability.Staff restructuring within the Group in Germany continued in a socially responsible manner in 2011. Itwas implemented essentially by means of voluntary redundancies, partial and early retirement, andemployment opportunities for civil servants and employees offered by Vivento, especially in the publicsector. Deutsche Telekom intends to continue to restructure its workforce as required. If it is notpossible to implement the corresponding measures to the extent planned or at all, this may havenegative effects on its financial targets and profitability as well as Deutsche Telekom's reputation.The successful realisation of any staff reduction program depends on a range of factors that arebeyond Deutsche Telekom's control, such as general developments in the labor market, the demandfor Deutsche Telekom's retrained labor force and the level of acceptance of the various severanceoffers and other voluntary reduction measures. If planned staff reduction targets are not achieved, thiswould have a negative effect on Deutsche Telekom's operating expenses and profitability.As a result of dispositions of certain non-core businesses in Germany, there is an increasedrisk of return of civil servants transferred out of Deutsche Telekom Group, which could have anegative impact on the staff and cost reduction objectives.Deutsche Telekom's employees who have civil servant status can, based on German civil service law,only be completely transferred to the buyer of a business from Deutsche Telekom in exceptionalcases. Therefore, as a general matter, such transferred civil servants are placed on leave of absencewhile employed with the transferred business unit. Accordingly, in the event of termination ofemployment with the transferred business unit, there is a risk that such civil servants will return to theGroup. There are currently around 2,850 civil servants that can avail themselves of this right of returnto the Group. If all of these civil servants were to return to Deutsche Telekom in 2012, the additionalpersonnel costs would be approximately EUR 0.2 billion per year. This risk of return can be reducedby an agreement on compensation payments, but it cannot be completely eliminated.If further Group units employing civil servants are disposed of, the risk of additional civil servantsreturning after the end of their temporary leave may again increase.Alleged health risks of wireless communications devices have led to litigation affectingmarkets with Deutsche Telekom's mobile telecommunications operations subsidiaries, andcould lead to decreased wireless communications usage or increased difficulty in obtainingsites for base stations and, as a result, adversely affect the financial condition and results ofoperations of Deutsche Telekom's wireless services business.Media reports have suggested that radio frequency emissions from wireless mobile devices and cellsites may raise various health concerns, including cancer, and may interfere with various electronicmedical devices, including hearing aids and pacemakers. Research and studies are ongoing. TheWorld Health Organisation has declared that, on the basis of current scientific knowledge, there are noknown adverse effects on health from emissions at levels below internationally recognised health andsafety standards. However, Deutsche Telekom cannot provide assurance that research in the futurewill not establish links between radio frequency emissions and health risks.Whether or not such research or studies conclude there is a link between radio frequency emissionsand health, popular concerns about radio frequency emissions may discourage the use of wirelessdevices and may result in significant restrictions on the location and operation of cell sites byDeutsche Telekom's mobile telecommunications subsidiaries and the usage of T-Home's wirelessdevices, telephones or products using wireless technology. Such restrictions on use could havematerial adverse effects on Deutsche Telekom's results of operations.Together with wireless telephone manufacturers, T-Mobile USA and other wireless service operators36
are subject to several individual lawsuits asserting product liability, breach of warranty and otherclaims relating to radio frequency transmissions to and from wireless mobile devices. The complaintsseek substantial monetary damages as well as injunctive relief. T-Mobile intends to vigorously defendthese cases. Deutsche Telekom does not know whether legislators, regulators or private litigants willrefrain from taking other actions adverse to Deutsche Telekom, based on the purported health-relatedrisks associated with radio frequency emissions. Any such litigation, legislation or adverse actions mayresult in additional costs and loss of revenues in Deutsche Telekom's mobile communicationsbusinesses.Deutsche Telekom regularly engage in large-scale programs to reshape the informationtechnology ("IT") and network infrastructure to adapt to changing customer needs andorganisational and accounting requirements. The implementation of any of these programsmay require substantial investments and a failure to effectively plan and monitor them couldlead to misallocations of resources and impaired processes with negative consequences forDeutsche Telekom's operations.Deutsche Telekom's IT and network resources and infrastructure represents its organisational andtechnical backbone. This infrastructure is the basis for innovative telecommunications products andservices that Deutsche Telekom offers or plans to offer in the future. Deutsche Telekom implementedcomprehensive programs since 2010 to adapt its IT systems and infrastructure to changing customerneeds and its new organisational structure resulting from the consolidation of its fixed-line and mobilenetworks in Germany. Deutsche Telekom is replacing the various architectures, access types andservices with a standardised architecture. Risks could arise in this area relating to all IT systems andproducts that require Internet access. For example, faults between newly developed and existing ITsystems could cause interruptions to business processes and products, such as smartphones andDeutsche Telekom's comprehensive triple-play offering in Germany, Entertain.Due to the enormous complexity of the implementation of this IT initiative, malfunctions, connectivityissues, implementation delays, inadequate planning and management and other unforeseen problemscould result in costly process impairments and remediation, and possible extended down-times of ITprocesses. These problems could result in revenue losses and may frustrate the attainment ofDeutsche Telekom's goals in terms of cost savings and quality improvements.In addition, one of Deutsche Telekom's most important IT programs deals with the long-termdevelopment and implementation of a comprehensive IP platform that will support both fixed-line andmobile telephony services. This means that the traditional platform will be completely replaced by anIP-based system. Upon implementing this joint IP platform, Deutsche Telekom will be subject to risksinherent in all IT systems connected to the Internet, such as hacker attacks, "spam calls" and otherdisruptions. These risks could lead to a temporary interruption of Deutsche Telekom's IT resourcesand, as a result, impair the performance of Deutsche Telekom's technical infrastructure.In addition, Deutsche Telekom may be required to make substantial IT infrastructure investments inresponse to new accounting standards, such the new IFRS recognition rule, scheduled to be releasedin 2012.System failures due to natural or man-made disruptions and loss of data could result inreduced user traffic and reduced revenues and could harm Deutsche Telekom's reputation andresults.Deutsche Telekom's technical infrastructure (including Deutsche Telekom's network infrastructure forfixed-line network services and mobile telecommunications services) and data may be damaged ordisrupted by fire, lightning, flooding and other calamities, technology failures, human error, terroristattacks, hacker attacks and malicious actions (e.g., theft or misuse of customer data), and othersimilar events. Deutsche Telekom attempts to mitigate these risks by employing a large number ofmeasures, including a comprehensive monitoring of its telecommunications networks, backup systemsand protective systems such as firewalls, virus scanners, and building security. In addition, DeutscheTelekom has implemented a global business continuity management system at its corporateheadquarters. Deutsche Telekom cannot, however, be certain that these measures will be effectiveunder all circumstances, and that disruptions or damages will not occur. Disruption or damage toDeutsche Telekom's infrastructure may result in reduced user traffic and revenues, increased costs,and damage to Deutsche Telekom's reputation.37
- Page 1 and 2: Debt Issuance Programme ProspectusD
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Employees in the Group 31 Dec. 2011
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7 February 1992), the Amsterdam Tre
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2010 2010PricewaterhouseCoopers Akt