Vivir mejor - Entel

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AMERICATEL PERÚ GROSS REvENUE(in USD$ thousand)REVENUE DISTRIBUTION BY SEGMENT45,00040,00038,97339,3608%42,69648%CORPORATE &SME SERVICES25%LD35,00030,00025,0009920,00015,00010,0005,00002009CORPORATE & SME SEGMENT2010201127%TRAFFICBUSINESSReport 2011WHOLESALE SEGMENTMASS-MARKET SEGMENTEBITDA EVOLUTION, AMERICATEL PERÚ(in USD$ thousand)5,0004,0003,9823,000120%2,0001,0971,8071,0000200920102011
Entel callcEnter_100Report 2011The flexibility and competitiveness of itsservices form a vital part of the Group’sremote service strategy. With three newcall centers in Chile and the first COPCcertification in the country, in 2011 EntelCall Center consolidated a new platform forits contact center and technical helpdeskoperations.The Amunátegui center,located beside the EntelTower in Santiago, isspecially designed fortechnical helpdesk andsocial networking services.Entel Call Center in 2011****First company in Chile to obtain the international COPC®certification for four different services and the first in LatinAmerica to certify its technical helpdesks.Three new centers in Chile; two in Santiago (Amunáteguiand General Mackenna) and one in the Valparaíso Region(Curauma).Operating income increased by 67% from 2010.Awarded the tender for customer service and documentsupport platforms for Banco de Crédito del Perú (BCP),the largest bank in the country. This is the first time it hasoutsourced its services.
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Company IdentificationChairman’s
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Juan José Hurtado VicuñaChairmanC
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CONSOLIDATED REVENUEValues calculat
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CONSOLIDATED OPERATING INCOMEValues
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Chapter 1CompanyinfOrmation_
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KEY FIGURES 2011In CLP$ million 200
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1997199820002001PCS MOBILE TELEPHON
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Since 2009, Entel has had a Code of
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23Report 2011Raúl AlcaínoLihnDire
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New StructureIn its current organiz
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“workForce*_27ParentCompanyMobile
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72 projectswere undertaken by Human
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31Report 2011
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Entel sponsored the Sensation and C
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“Live better connected” Campaig
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Chapter 2StrategicfouNdations_
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Entel spentUSD $502 millionon the d
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custOmerserVice_42Report 2011The ma
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Consultancy, good practices and the
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innovAtion_46Report 2011Innovation
Page 51 and 52: 48Report 2011I-factoryEntel has cre
Page 54 and 55: MarketSegments_Chapter 3
Page 56 and 57: REVENUE FOR CHILEAN TELECOMMUNICATI
Page 58 and 59: Connectivity Breaking Down Barriers
Page 60 and 61: December 5, 2011January 16, 2012Mar
Page 62 and 63: CONSUMERS SEGMENT SHARE OF TOTALENT
Page 64 and 65: 945,429 subscribersMBB services (in
Page 66 and 67: Innovations 2011The new products an
Page 68 and 69: ENTERPRISE SEGMENT SHARE OF TOTALEN
Page 70 and 71: +50% market sharein mobile services
Page 72 and 73: CORPORATE SEGMENT SHARE OF TOTAL EN
Page 74: Mobile ServicesInfrastructureFor th
Page 77 and 78: 15 %annual growthin Wholesale Segme
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Page 81 and 82: pOlicy andactiOns_78Corporate socia
Page 83 and 84: In August 2011, the second stage of
Page 85: (* ) USD$ 45 millionParticipants in
Page 89 and 90: (* )...consOlidatedresultS_86Report
Page 91 and 92: mobilebUsiness_88Report 2011Market
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Page 99 and 100: AmericatelpErú_96Report 2011Aligne
Page 104 and 105: (* )24%annual growthactive position
Page 106: COPC® CertificationIn April 2011,
Page 110 and 111: compAny andfiNancialinformation_
Page 112 and 113: *Tax ID No. Shareholders Quantity o
Page 114 and 115: On January 24, 2005, the board of d
Page 116 and 117: ]q) Inversiones La Estancia II S.A.
Page 118 and 119: :)divideNdpOlicy_The dividend polic
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Page 123 and 124: sumMary oftransactiOns_Summary shar
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Page 129 and 130: consolidAted materiAlevEnts 2011_12
Page 131 and 132: 128Report 20112) Shareholding of Co
Page 133 and 134: 130Report 2011agreement before Dece
Page 135 and 136: (* )132Report 2011The main policies
Page 138 and 139: ConsolidatedFinancialStatements
Page 140 and 141: IndependentAuditor ReportIndependen
Page 142 and 143: EMPRESA NACIONAL DE TELECOMUNICACIO
Page 148 and 149: 2. BASIS FOR THE PREPARATION OF THE
Page 150 and 151: 3. SUMMARY OF ACCOUNTING POLICIESa)
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) Transactions and Balances in Fore
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j) GoodwillIn the case of the compl
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Such programs include: calling cred
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Non-Derivatives Financial Instrumen
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CATEGORIES OF FINANCIAL ASSETS AND
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Institution Currency DateplacementD
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The derivatives category applies to
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The breakdown of commercial debtors
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9. ACCOUNTS RECEIVABLE WITH RELATED
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10. INVENTORYInventory is primarily
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Intangible assets are amortized in
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Transactions in 2011 for property,
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Components affected by impairment a
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c) Unrecognized Deferred Tax Assets
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15. OTHER FINANCIAL LIABILITIESThe
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CreditorClass ofLiabilityTotal debt
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On 12/31/2010Debtor Tax IDDebtorEnt
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17. OTHER PROVISIONSThe breakdown o
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The benefit is provided to staff th
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_Other reservesThe other reserves p
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c) Ordinary ExpenditureThe breakdow
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Class of asset Currency 12/31/2011T
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25. OPERATIONAL LEASESThe main oper
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General information on income, asse
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at the start of January for subsequ
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_Grupo Consultor en Telecomunicacio
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Current procedural stage: Ruling fo
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g. There are management restriction
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Ratio analYsis of consOlidatedfinAn
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Investments were mainly focused on
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In consideration of the aforementio
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consolidAtedmateriAl evEntsIn compl
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2) Shareholding of Coigüe in Entel
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IX. Parent Company - Merger by Abso
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sUbsidiariesand associAtecOmpanies_
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Entel Servicios Empresariales ( Ex
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Entel Servicios Empresariales (Red
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Subsidiaries of Entel S.A.Company N
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Subsidiaries of Entel S.A.Company N
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231Report 2011PrintingFYRMA GRÁFIC
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mejor Conecjor Conectado.Vivir mejo
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Vivir mejor - Entel

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