Vivir mejor - Entel

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Company IdentificationChairman’s Letter11Company Information51Market Segments95Subsidiaries12Profile52Industry96Americatel Perú14History56Regulatory Framework100<strong>Entel</strong> Call Center1620LandmarksCorporate Governance5864Consumers SegmentEnterprise Segment105Company Information22Board of Directors68Corporate Segment108Constituting documents24Management72Wholesale Segment108Company Ownership2832Structure ChartTop Level ExecutivesWorkforceHuman ResourcesCorporate Image77788082Corporate Social ResponsibilityPolicy and ActionsTodo Chile Comunicado ProjectARTEnas for Chile114115117118119Company StructureDividend policyInvestment PolicyFinancing PolicyDistributable Profits37384246Strategic FoundationsInfrastructureCustomer ServiceInnovation8586889091ResultsConsolidated ResultsMobile ServicesWireline ServicesWireline Revenue by Segment119120121122125Dividends per ShareSummary of TransactionsFinancial ActivitiesRisk FactorsComparative Share Price Performance125Shareholder Comments
Page 6 and 7: 126Material Events and Essential In
Page 8 and 9: Connectivity is no longer a luxury;
Page 10 and 11: Ebitda2009 to 2011 reported under I
Page 12: Challenges Going ForwardIn 2012, tw
Page 15 and 16: (* )profile_12Report 2011Entel prov
Page 19 and 20: landmArks_161964196819741977Report
Page 22 and 23: NovemberDecemberENTEL VISACARD ISSU
Page 25 and 26: oard of dirEctors_22Report 2011Juan
Page 27 and 28: managEment_24Report 2011Entel’s m
Page 29 and 30: Richard Büchi BucExecutive Vice-Ch
Page 31 and 32: huManresOurces_28Report 2011The com
Page 33 and 34: 30Report 2011SelectionIn 2011, the
Page 35 and 36: :)corpOrateimAge_32Report 2011Trust
Page 37 and 38: Corporate ReputationAwarded Campaig
Page 39 and 40: 36Report 2011
Page 41 and 42: infrastructurE_38Report 2011Entel
Page 44 and 45: entelnEtworks_SatelliteNetwork with
Page 46 and 47: The formation of teams dedicatedto
Page 48 and 49: Customer SatisfactionUnderstanding
Page 50 and 51: 65 newproducts and serviceswere lau
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49Report 2011
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industrY_52Report 2011The dynamic n
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Service Trends in ChileSimilar to t
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...regulatoRyfraMework_AuthoritiesT
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(* )Achievements in 2011ConsumersSe
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SolutionsEven if mobile communicati
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62Report 2011Online DepartmentIn or
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entErprisesegmEnt_In 2011, the ente
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66Report 2011SolutionsMobile Commun
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cOrporatesegmEnt_Entel’s objectiv
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70*Some of Entel’s major customer
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Business ExpansionThe majority of n
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75Business AreasMemoria 2011Segment
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Chapter 4corporAtesOcial responsibi
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#79AREA GOALS FOR 2011 ACTIONSCommu
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81Report 2011
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esUlts_Chapter 5
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DISTRIBUTION OF CONSOLIDATED REVENU
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72% annual growthin the mobile broa
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wirEline revenUeby services_Data an
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Chapter 6subsidiAries_
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120% growthin EBITDA (USD $4 millio
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Entel callcEnter_100Report 2011The
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102ServicesDescriptionReport 2011Se
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Chapter 7compAnyinfOrmation_
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108Report 2011conStitutingdocumEnts
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Information as per Shareholder Regi
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112Report 2011c) Inmobiliaria Escor
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cOmpanystrUcture_114Report 201199,9
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116Report 2011it has been acknowled
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)The consolidated income statements
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“finAncialactivitIes_The maturity
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In the national long-distance busin
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perfOrmance comparEdwith sHare pric
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III. Parent CompanyManagement Chang
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](7) that make up the board of dire
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insuranCecommitmeNts_Entel has insu
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]deClaration ofreSponsibility_Repor
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136Report 2011
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ConsolidAted financiAlstAtements_EM
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EMPRESA NACIONAL DE TELECOMUNICACIO
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EMPRESA NACIONAL DE TELECOMUNICACIO
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notes to the consolidatedfinancial
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) Measurement BasesThe consolidated
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a) Summary of accounting policies (
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installments; and operations with b
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m) RevenueRevenue is recorded based
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q) Financial Information by Segment
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c) Categories of Financial Assets a
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5. CASH AND CASH EQUIVALENTSCash an
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Financial placements in Central Ban
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8. COMMERCIAL DEBTORS AND OTHER ACC
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Variation in impairment provision.C
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) TransactionsCompanies for which t
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11. INTANGIBLE ASSETS (Continued)Th
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13. PROPERTY, PLANT AND EQUIPMENTTh
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During 2011 and 2010, no interest t
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14. INCOME TAX AND DEFERRED TAXa) G
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f) Reconciliation of Income TaxAs o
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In calculating the market value of
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Group companies with debts are list
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Liquidity risks are controlled by f
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18. OTHER NON-FINANCIAL LIABILITIES
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Between January 1, 2010 and Decembe
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22. INCOME AND EXPENDITUREa) Ordina
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23. ASSETS AND LIABILITIES IN FOREI
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At the end of each accounting perio
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26. FINANCIAL INFORMATION BY SEGMEN
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27. RISK MANAGEMENT_The Risk of Tec
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Risk exposure associated with the r
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Matter: Termination of easement con
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Current procedural stage: Pre-trial
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30. ENVIRONMENTThe company has not
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Ebitda(Income before taxes, interes
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The market policies employed have b
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Costs, Expenses and ProfitabilityTh
Page 218 and 219:
IV. Entel PCS Telecomunicaciones S.
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4) Transitional PeriodThe Memorandu
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cErtificate ofaccounts inspEctorsDe
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CONSOLIDATED BALANACE SHEET OF SUBS
Page 227 and 228:
SUMMARIZED CASH FLOW STATEMENTS FOR
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Subsidiaries of Entel S.A.Company N
Page 231 and 232:
Page 233 and 234:
Page 235 and 236:
nectado+ViviConectado#Vdo. Vivir_me
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Vivir mejor - Entel

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