Vivir mejor - Entel

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NovemberDecemberENTEL VISACARD ISSUEDAs part of a long-termpartnership with Bancode Chile saw the companylaunch the Entel VisaCredit Card, attracting10,000 customers inthe first month. Thenew Entel Visa includestelecommunications relatedbenefits, such as discountson handsets, increasedtop ups, the ability toaccumulate Entel Zonepoints, and the extensionof the features of Bancode Chile credit cards.Both companies have setthemselves the challenge ofmaking this the leading cardon the telecommunicationsmarket.TENDER FOR4G SERVICESThe Department ofTelecommunicationslaunched the publictender process for2600 MHz spectrum,which will permit thedeployment of 4Gnetworks throughoutthe country, providinga considerable boostin browsing speeds formobile devices.LAUNCH OFNUMBERPORTABILITYStarting in Arica, androlled out graduallyacross the country, thefixed number portabilityprogram was launchedin line with Act 20,471,giving users the right toretain their number whenswitching companies.Mobile numberportability will be rolledout simultaneouslythroughout the countryfrom January 2012.IBERO-AMERICANPRIZE FOR BESTCUSTOMEREXPERIENCEThe Ibero-AmericanAssociation for Company-Customer Relations awardedEntel the prize for BestCustomer Experience for2011 in the mobile telephoneservices category. The BestCustomer Experience surveyinvolves more than 13,000customers in differentparts of Brazil, Chile,Colombia, Spain, Mexico,and Venezuela, who areasked about their experienceof factors such as brand,products and services, andcommunication channels.BESTFINANCIALCONTENT IN2010 REPORTFor 16 years, PwC andthe business newspaperEstrategia have beenawarding the effortsmade in the preparationof annual reports.Chile’s most prestigiouscompanies took part in thecompetition and on thisoccasion Entel received theaward for the report withthe best financial contentfor 2010.INTERNATIONALCREDITEntel signed an internationalbank loan for USD $200 millionwith the Bank of Tokio-Mitsubishi and Scotiabank.The loan entails the paymentof quarterly or half-yearlyinterest, with a singleamortization in December2014 and an annual dollarinterest rate of 1.65% forthe initial period, includingspread, commissions andtransaction costs. The fundsare wholly destined for theadvanced payment of the firstinstallment of a syndicatedloan, allowing the company toimprove its liquidity.19Report 2011
Since 2009, Entel has had a Code of Conductand Ethics in place that covers both the companyitself as well as its partners and contractors.The document guides the link betweenthe company and its shareholders, founded onthe principles of preventing discrimination andthe acceptance of pressure from one group ofshareholders over another.cOrporategoveRnance_20Report 2011The aim of Entel’s CorporateGovernance system is to create valuefor its shareholders and the companyby making a relevant contribution to thedevelopment of telecommunications inChile. The values of excellence, integrityand responsibility are essential indelivering on this commitment.PrinciplesThe principles of Entel’s Corporate Governance are: protectingthe rights of shareholders, ensuring all receive equaltreatment; the timely and accurate disclosure of any relevantinformation regarding the company; and the responsibilityof the Board of Directors in approving strategic directives,executive management control, and matters related toits interest groups (shareholders, employees, customers,suppliers, and the community).StructureEntel’s Corporate Governance is led by a Board of Directorscomposed of nine members who do not hold executive positionsin the company and are appointed terms of two years, with thepossibility of being re-elected for another term. The currentboard was elected in 2010 and will be renewed in 2012. Threeof its members make up the Committee of Directors.The Committee of Directors is composed by: Luis FelipeGazitúa Achondo (Chairman of the Committee), AlejandroJadresic Marinovic (Independent), Alejandro Pérez Rodríguez(Independent).The main roles of the committee are: to examine the reportsprepared by the external auditors, the balance sheet, and anyother financial statements; to propose the external auditorsand private ratings agencies to the Board of Directors; and toreview transactions between related parties.The Board of Directors nominates a Chief Executive Officer,who has all the powers and responsibilities correspondingto the position. In line with legal requirements, this positionis incompatible with being a Chairman, Director, Auditor, orAccountant at the company.Additionally, Entel has an Internal Audit division that checksthe Internal Control System operates effectively and efficiently,identifying potential risks and recommending actions for theirmitigation in a timely manner.
Page 5 and 6: Company IdentificationChairman’s
Page 7 and 8: Juan José Hurtado VicuñaChairmanC
Page 9 and 10: CONSOLIDATED REVENUEValues calculat
Page 11 and 12: CONSOLIDATED OPERATING INCOMEValues
Page 14 and 15: Chapter 1CompanyinfOrmation_
Page 16: KEY FIGURES 2011In CLP$ million 200
Page 20: 1997199820002001PCS MOBILE TELEPHON
Page 26 and 27: 23Report 2011Raúl AlcaínoLihnDire
Page 28 and 29: New StructureIn its current organiz
Page 30 and 31: “workForce*_27ParentCompanyMobile
Page 32 and 33: 72 projectswere undertaken by Human
Page 34 and 35: 31Report 2011
Page 36 and 37: Entel sponsored the Sensation and C
Page 38 and 39: “Live better connected” Campaig
Page 40 and 41: Chapter 2StrategicfouNdations_
Page 42: Entel spentUSD $502 millionon the d
Page 45 and 46: custOmerserVice_42Report 2011The ma
Page 47 and 48: Consultancy, good practices and the
Page 49 and 50: innovAtion_46Report 2011Innovation
Page 51 and 52: 48Report 2011I-factoryEntel has cre
Page 54 and 55: MarketSegments_Chapter 3
Page 56 and 57: REVENUE FOR CHILEAN TELECOMMUNICATI
Page 58 and 59: Connectivity Breaking Down Barriers
Page 60 and 61: December 5, 2011January 16, 2012Mar
Page 62 and 63: CONSUMERS SEGMENT SHARE OF TOTALENT
Page 64 and 65: 945,429 subscribersMBB services (in
Page 66 and 67: Innovations 2011The new products an
Page 68 and 69: ENTERPRISE SEGMENT SHARE OF TOTALEN
Page 70 and 71: +50% market sharein mobile services
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CORPORATE SEGMENT SHARE OF TOTAL EN
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Mobile ServicesInfrastructureFor th
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15 %annual growthin Wholesale Segme
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...
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pOlicy andactiOns_78Corporate socia
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In August 2011, the second stage of
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(* ) USD$ 45 millionParticipants in
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(* )...consOlidatedresultS_86Report
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mobilebUsiness_88Report 2011Market
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wirElinebusinEss_90Report 2011Focus
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#...
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AmericatelpErú_96Report 2011Aligne
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AMERICATEL PERÚ GROSS REvENUE(in U
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(* )24%annual growthactive position
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COPC® CertificationIn April 2011,
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compAny andfiNancialinformation_
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*Tax ID No. Shareholders Quantity o
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On January 24, 2005, the board of d
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]q) Inversiones La Estancia II S.A.
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:)divideNdpOlicy_The dividend polic
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invEstmentpOlicy_The objective of t
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sumMary oftransactiOns_Summary shar
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iSkfactoRs_122Report 2011The Risk o
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Interest Rate Risks124Report 2011Th
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consolidAted materiAlevEnts 2011_12
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128Report 20112) Shareholding of Co
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130Report 2011agreement before Dece
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(* )132Report 2011The main policies
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ConsolidatedFinancialStatements
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IndependentAuditor ReportIndependen
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EMPRESA NACIONAL DE TELECOMUNICACIO
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2. BASIS FOR THE PREPARATION OF THE
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3. SUMMARY OF ACCOUNTING POLICIESa)
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) Transactions and Balances in Fore
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j) GoodwillIn the case of the compl
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Such programs include: calling cred
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Non-Derivatives Financial Instrumen
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CATEGORIES OF FINANCIAL ASSETS AND
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Institution Currency DateplacementD
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The derivatives category applies to
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The breakdown of commercial debtors
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9. ACCOUNTS RECEIVABLE WITH RELATED
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10. INVENTORYInventory is primarily
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Intangible assets are amortized in
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Transactions in 2011 for property,
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Components affected by impairment a
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c) Unrecognized Deferred Tax Assets
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15. OTHER FINANCIAL LIABILITIESThe
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CreditorClass ofLiabilityTotal debt
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On 12/31/2010Debtor Tax IDDebtorEnt
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17. OTHER PROVISIONSThe breakdown o
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The benefit is provided to staff th
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_Other reservesThe other reserves p
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c) Ordinary ExpenditureThe breakdow
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Class of asset Currency 12/31/2011T
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25. OPERATIONAL LEASESThe main oper
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General information on income, asse
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at the start of January for subsequ
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_Grupo Consultor en Telecomunicacio
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Current procedural stage: Ruling fo
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g. There are management restriction
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Ratio analYsis of consOlidatedfinAn
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Investments were mainly focused on
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In consideration of the aforementio
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consolidAtedmateriAl evEntsIn compl
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2) Shareholding of Coigüe in Entel
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IX. Parent Company - Merger by Abso
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sUbsidiariesand associAtecOmpanies_
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Entel Servicios Empresariales ( Ex
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Entel Servicios Empresariales (Red
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Subsidiaries of Entel S.A.Company N
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Subsidiaries of Entel S.A.Company N
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231Report 2011PrintingFYRMA GRÁFIC
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