Vivir mejor - Entel

COPC® CertificationIn April 2011, Entel Call Center obtained the internationalCOPC® (Customer Operations Performance Center) certificationfor four of its services: Mobile Billing, Premium Telebilling,Entel´s Enterprise segment services and BlackBerry TechnologyService Center. It is the first company to obtain this awardin Chile for four contact center services, and the first in LatinAmerica for technical helpdesk (BlackBerry CAT).ResultsIn 2011, revenue from Entel Call Center totaled CLP $26,562 million,an increase of 23% over the 2010 figure. This increase inactivity, both in Chile and Peru, resulted in operating income ofCLP $1,698 million, representing an increase of 67% with respectto the previous year.Consolidated EBITDA reached CLP $2,733 million, representingan increase of 37% over 2010.CONSOLIDATED REVENUE(reported under IFRS)(in CLP$ million, including inter-company figures)CONSOLIDATED OPERATING INCOME(reported under IFRS) (in CLP$ million)30,00025,00020,00015,00010,00018,52021,55723%26,5622,0001,5001,0005003581,01767%1,698103Report 20115,000002009 2010 20112009 2010 2011CONSOLIDATED EBITDA(reported under IFRS) (in CLP$ million)3,0002,7332,2501,98837%1,5001,35575002009 2010 2011