Vivir mejor - Entel

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72% annual growthin the mobile broadband customer baseTotal RevenueNet revenue recorded for the mobile business in 2011 totaledCLP $988,836 million, an increase of 16% over the 2010 figure.Mobile Broadband(includes data cards for business applications).<strong>Entel</strong>’s business policies have resulted in the progressivegrowth in the number of mobile broadband subscribers, whichexceeded 945,000 contracts as of December 2011 (includingcards for business applications).TOTAL NET REVENUE(reported under IFRS)(in CLP$ million)250,000200,000749,529 854,92216%988,836MOBILE BROADBAND (MBB) CUSTOMERS1,100,000990,000880,000770,000660,000550,000440,000330,000220,000110,0000126,442248,0972008 2009 2010 2011Value Added Services (VAS)550,879Revenue from value added services such as mobile Internetand mobile broadband increased 41% from CLP $148,108 millionin 2010 to CLP $208,310 million in 2011.REVENUE FROM VALUE ADDED SERVICES (VAS)(reported under IFRS)(in CLP$ million)72%945,429150,000100,00050,000EBITDAMobile services recorded EBITDA of CLP $396,348 million for2011, a figure that represents annual growth of 19%, mainlyassociated with an increase in the service profit margin andpartially offset by equipment margin contraction, in line withhigher sales that made it possible to increase market share.There were also increases in the administration and salescosts directly associated with the increased customer base.EBITDA(reported under IFRS)(in CLP$ million)2009 2010 201189Report 2011250,000200,000150,000100,00050,000148,10899,50541%208,3102009 2010 2011420,000387,500355,000322,500290,000303,714 334,03819%396,3482009 2010 2011
wirElinebusinEss_90Report 2011Focus on Business Segments<strong>Entel</strong>’s wireline business is made up of integrated voice, dataand Internet services, with a strong focus on enterprise segmentsand services associated with IT and infrastructure networkleasing to other companies in the sector.CLP $316,824 millionrevenue for wireline business (includinginter-company sales)9% annual growth(2010: CLP $289,380 million)WIRELINE BUSINESS REVENUE(reported under IFRS)(in CLP$ million) (including inter-company)DISTRIBUTION OR REVENUE BY MARKET7%RESIDENTIALMARKET350,000300,000250,000284,790289,3809%316,82418%ENTERPRISEMARKET200,000150,000100,00042%WHOLESALE ANDOTHER MARKET50,000065%20092010 201133%CORPORATEMARKET
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Company IdentificationChairman’s
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Juan José Hurtado VicuñaChairmanC
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CONSOLIDATED REVENUEValues calculat
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CONSOLIDATED OPERATING INCOMEValues
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Chapter 1CompanyinfOrmation_
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KEY FIGURES 2011In CLP$ million 200
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1997199820002001PCS MOBILE TELEPHON
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Since 2009, Entel has had a Code of
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23Report 2011Raúl AlcaínoLihnDire
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New StructureIn its current organiz
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“workForce*_27ParentCompanyMobile
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72 projectswere undertaken by Human
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31Report 2011
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Entel sponsored the Sensation and C
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“Live better connected” Campaig
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Chapter 2StrategicfouNdations_
Page 42: Entel spentUSD $502 millionon the d
Page 45 and 46: custOmerserVice_42Report 2011The ma
Page 47 and 48: Consultancy, good practices and the
Page 49 and 50: innovAtion_46Report 2011Innovation
Page 51 and 52: 48Report 2011I-factoryEntel has cre
Page 54 and 55: MarketSegments_Chapter 3
Page 56 and 57: REVENUE FOR CHILEAN TELECOMMUNICATI
Page 58 and 59: Connectivity Breaking Down Barriers
Page 60 and 61: December 5, 2011January 16, 2012Mar
Page 62 and 63: CONSUMERS SEGMENT SHARE OF TOTALENT
Page 64 and 65: 945,429 subscribersMBB services (in
Page 66 and 67: Innovations 2011The new products an
Page 68 and 69: ENTERPRISE SEGMENT SHARE OF TOTALEN
Page 70 and 71: +50% market sharein mobile services
Page 72 and 73: CORPORATE SEGMENT SHARE OF TOTAL EN
Page 74: Mobile ServicesInfrastructureFor th
Page 77 and 78: 15 %annual growthin Wholesale Segme
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Page 81 and 82: pOlicy andactiOns_78Corporate socia
Page 83 and 84: In August 2011, the second stage of
Page 85: (* ) USD$ 45 millionParticipants in
Page 89 and 90: (* )...consOlidatedresultS_86Report
Page 91: mobilebUsiness_88Report 2011Market
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Page 99 and 100: AmericatelpErú_96Report 2011Aligne
Page 102 and 103: AMERICATEL PERÚ GROSS REvENUE(in U
Page 104 and 105: (* )24%annual growthactive position
Page 106: COPC® CertificationIn April 2011,
Page 110 and 111: compAny andfiNancialinformation_
Page 112 and 113: *Tax ID No. Shareholders Quantity o
Page 114 and 115: On January 24, 2005, the board of d
Page 116 and 117: ]q) Inversiones La Estancia II S.A.
Page 118 and 119: :)divideNdpOlicy_The dividend polic
Page 120: invEstmentpOlicy_The objective of t
Page 123 and 124: sumMary oftransactiOns_Summary shar
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Page 127 and 128: Interest Rate Risks124Report 2011Th
Page 129 and 130: consolidAted materiAlevEnts 2011_12
Page 131 and 132: 128Report 20112) Shareholding of Co
Page 133 and 134: 130Report 2011agreement before Dece
Page 135 and 136: (* )132Report 2011The main policies
Page 138 and 139: ConsolidatedFinancialStatements
Page 140 and 141: IndependentAuditor ReportIndependen
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EMPRESA NACIONAL DE TELECOMUNICACIO
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2. BASIS FOR THE PREPARATION OF THE
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3. SUMMARY OF ACCOUNTING POLICIESa)
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) Transactions and Balances in Fore
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j) GoodwillIn the case of the compl
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Such programs include: calling cred
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Non-Derivatives Financial Instrumen
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CATEGORIES OF FINANCIAL ASSETS AND
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Institution Currency DateplacementD
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The derivatives category applies to
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The breakdown of commercial debtors
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9. ACCOUNTS RECEIVABLE WITH RELATED
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10. INVENTORYInventory is primarily
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Intangible assets are amortized in
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Transactions in 2011 for property,
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Components affected by impairment a
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c) Unrecognized Deferred Tax Assets
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15. OTHER FINANCIAL LIABILITIESThe
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CreditorClass ofLiabilityTotal debt
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On 12/31/2010Debtor Tax IDDebtorEnt
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17. OTHER PROVISIONSThe breakdown o
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The benefit is provided to staff th
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_Other reservesThe other reserves p
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c) Ordinary ExpenditureThe breakdow
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Class of asset Currency 12/31/2011T
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25. OPERATIONAL LEASESThe main oper
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General information on income, asse
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at the start of January for subsequ
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_Grupo Consultor en Telecomunicacio
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Current procedural stage: Ruling fo
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g. There are management restriction
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Ratio analYsis of consOlidatedfinAn
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Investments were mainly focused on
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In consideration of the aforementio
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consolidAtedmateriAl evEntsIn compl
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2) Shareholding of Coigüe in Entel
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IX. Parent Company - Merger by Abso
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sUbsidiariesand associAtecOmpanies_
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Entel Servicios Empresariales ( Ex
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Entel Servicios Empresariales (Red
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Subsidiaries of Entel S.A.Company N
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Subsidiaries of Entel S.A.Company N
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231Report 2011PrintingFYRMA GRÁFIC
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