TO 00-20-14 30 SEPTEMBER 2011 - Wright-Patterson Air Force Base

TO 00-20-14 30 September 201110.3 INTERNAL AUDIT (IA). An IA is a complete review of operations to verify continued compliance with theMS. PMELs shall perform and document IAs at least once every 12 months, or within 12 months from contract start datefor new contractor or MEO operated PMELs. Personnel possessing the knowledge and skills necessary to understandthe process being audited as well as the process of auditing shall conduct the audit. If possible, auditors should beselected from personnel independent of the area being audited. For scheduling purposes, management may elect tocomplete portions of the audit throughout the year, providing the entire MS is covered within a 12-month period. The IAmay be accomplished in conjunction with the management review at local management discretion. As a minimum, IAdocumentation shall include:a. MS compliance (defined by local Quality Manual policies and objectives)b. TO 00-20-14 compliancec. Assigned action items, POCs, Estimated Completion Dates (ECDs) and documented follow-ups foridentified deficiencies.10.4 MANAGEMENT REVIEW (MR). A MR is an executive overview of the MS and shall be accomplished at leastonce every 12 months. The MR should examine key indicators and processes from a macro-level to review and assess theoverall effectiveness of the PMEL MS. No attempt to resolve problems should be made during the MR. Assign actionitems, POCs and ECDs. Follow-ups should be performed and documented as necessary in between MRs. MRdocumentation shall include review and evaluation of (as a minimum):a. The outcome of internal/external audits/assessments, etc., since the last MR.b. Quality program effectiveness (MACRO LEVEL VIEW).c. Customer relations program summaryd. Changes in the volume and type of the work.e. Equipment needs/shortfallsf. Training needs/shortfalls for the coming year10-2