user manual - Utax

TroubleshootingSymptom Checkpoints Corrective ActionsReferencePageCannot send via SMB.Is the network cableconnected?Connect the correct network cablesecurely.2-5Have the network settings forthe equipment beenconfigured properly?Configure the TCP/IP settingsproperly.8-121Have the folder sharingsettings been configuredproperly?Check sharing settings and accessprivileges under the folderproperties.2-32Has the SMB protocol beenset to [On]?Set the SMB protocol setting to[On].3-21Has the [Host Name] beenentered properly?Check the name of the computer towhich data is being sent.*2-31Has the [Path] been enteredproperly?Check the share name for theshared folder.2-35Has the [Login User Name]been entered properly?Check the domain name and loginuser name.**3-21Has the same domain namebeen used for the [HostName] and [Login UserName]?Delete the domain name andbackslash ("\") from the [LoginUser Name].3-21Has the [Login Password]been entered properly?Check the login password. 3-2110Have exceptions forWindows Firewall beenconfigured properly?Configure exceptions for WindowsFirewall properly.2-36Do the time settings for theequipment, domain server,and data destinationcomputer differ?Set the equipment, domain server,and data destination computer tothe same time.—Is the touch panel displayingSend error.?Refer to Responding to Send Error. 10-6* You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).** You can also enter login user names in the following formats:Domain_name/user_name (for example, abcdnet/james.smith)User_name@domain_name (for example, james.smith@abcdnet)10-5