1996 Buick Park Avenue Owner's Manual

with your vehicle can be handled by your selling orservicing dealer. Your dealer has the facility, trainedtechnicians, special tools and up-to-date information topromptly address any issue which may arise. Buick hasempowered its dealers to make decisions and repairvehicles, and they are eager to resolve your concern toyour complete satisfaction. If your concern has not beenresolved to your satisfaction, take the following steps:STEP ONE -- Discuss your concern with amember of dealer management. Normally, concernscan be quickly resolved at that level. If the matter hasalready been reviewed with the Sales, Service, or PartsManager, contact the owner of the dealership or theGeneral Manager.STEP TWO -- If after contacting a member ofdealership management, it appears your concerncannot be resolved by the dealership without furtherhelp, contact the Buick Customer AssistanceCenter by calling 1-800-521 -7300. In Canada,contact GM of Canada Customer Assistance Centerin Oshawa by calling 1-800-263-3777 (English)or 1-800-263-7854 (French).For help outside of the United States and Canada, callthe following numbers as appropriate:0 In Mexico: (525) 625-32560 In Puerto Rico: 1-800-496-9992 (English) or1-800-496-9993 (Spanish)0 In the U.S. Virgin Islands: 1-800-496-99940 In the Dominican Republic: 1-800-75 1-4135(English) or 1-800-75 1-4136 (Spanish)0 In the Bahamas: 1-800-389-0009In Bermuda, Barbados, Antigua and the BritishVirgin Islands: 1-800-534-0 1220 In all other Caribbean countries: 1-809-763- 13 150 In other overseas locations, call GM North AmericanExport Sales in Canada at 1-905-644-41 128-2